The new commission deduction for cashless bookings

We’re making some changes to give you more opportunities to earn!

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Starting 10 Oct 2019*, commission for your cashless bookings will be deducted from the fare instead of your credit wallet. This means driver-partners will still receive bookings (cashless only), even when their credit wallet balance is below the minimum balance!

*This update will be rolled out in stages

How does this work?

When your credit balance is below the minimum balance, you may still receive cashless bookings. The commissions will then be deducted from the fare, instead of your credit wallet.

Important note: To continue receiving cash bookings without any disruption, please ensure you meet the minimum credit wallet balance requirements*. Driver-partners can top up their credit wallet at any 7-Eleven stores nationwide! For more info, click here.

*Minimum Credit Wallet Balance Requirements are as follows:
i) JustGrab, JustGrab (for Airport), GrabCar. GrabShare, GrabCar Plus & GrabCar Exec:
RM10
ii) GrabCar (6-seater), GrabCar Premium:
RM15
iii) GrabCar (Exec for Airport):
RM40

How will this look like?

To accommodate this new change, we’re adding a few extra transactions to reflect the new flow. Here’s how the wallet transaction history will look like:


FAQ

1. How do I know if I’m part of the pilot programme?

You would have received inbox notification from Grab indicating that you’ve been selected to be part of the pilot programme. Just drive as usual and continue to receive cashless bookings even when your credit wallet balance is below the minimum balance.

2. How does this change impact my credit wallet?

During the booking, commissions will be deducted from your credit wallet. However, after it’s completed, the amount will be auto-transferred back into your credit wallet from your cash wallet (fare).

3. I noticed my credit wallet balance was negative during the booking. How is this possible?

With this change, your credit wallet balance would be able to go below 0 temporarily to allow you to receive more bookings when your credit wallet balance is below the minimum balance. Don’t worry, the balance will be restored to the original amount after the booking is completed.

4. How do I interpret my cash and credit wallet transaction history?

In addition to the commission and payout transaction, the wallet transaction history now contains two extra transactions for every cashless booking:

a) Deduction of Commissions value from credit Wallet

b) The total fare paid into cash wallet and the auto-top up commission value from cash wallet into credit wallet

These 2 entries refer to the automated transfer/top up of commission from cash wallet to credit Wallet.

Example:

Booking with RM10 fare with 20% commission
Step 1: Deduct RM2 from credit wallet upon accepting booking
Step 2a: RM10 fare will be paid to cash wallet upon completion of booking
Step 2b: Auto-transfer RM2 from cash wallet back to credit wallet

5. Why hasn’t the commission deducted from my credit wallet, transferred back after the booking was completed?

In some cases, transfer of commission can sometimes fail or be delayed. However, this will not impact your earnings. If the failed/delayed transfer caused your credit wallet to go below the minimum credit wallet balance, kindly top up to continue receiving more bookings.

6. Do I still need to top up my credit wallet?

Yes, maintaining a sufficient credit wallet balance is still important for you to continue receiving bookings on the platform. As you’ll only receive a limited number of cashless bookings with this new commission deduction, please top up your credit wallet when your balance is lower than the minimum credit wallet balance.