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Multi-city Support Feature

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We’ve heard your feedback and understand that many of our driver-partners do travel outstation during festive seasons to be with family and friends. Therefore, we’re happy to announce the launch of Multi-city Support!

With this new feature, you will be able to supplement your income by receiving jobs anywhere across Malaysia*, even outside of your registered home city. *T&C apply

*This feature will be turned on for Hari Raya Aidilfitri from:

  • 11 June to 1 July 2018 only. (Klang Valley only)
  • 13 June to 1 July 2018 only. (ALL cities except Borneo)

Here’s what you need to do to continue receiving jobs when you travel out of your registered city.

  • Make sure your Grab driver app is on the latest version (v5.41.0 for Android and v1.28.0 for iOS).
  • Turn on availability when you’re ready to receive jobs

Terms and conditions:

  1. Only applicable to cities (except Borneo) where Grab operates in.
  2. You will be only eligible for fares in the new city you’re in.
  3. Jobs completed in the new city will not count towards your home city incentive targets.
  4. Commission rates will be based on the default commission rate of the new city.

FAQs

What do I need to do in order to receive jobs when I travel outside of my home city?

There is no action needed on your end, simply remember to turn on your driver app when you’re ready to receive jobs! Do make sure that you are on the latest app version.

Do I get to earn incentives in the new city?

No, you will only get to earn fares in the new city. The incentive section will display the new city incentives but because you’re eligible for only fares, there will not be any target progressions.

Do the jobs I receive in the new city count towards my incentive targets in my home city?

Unfortunately, they do not. Your home city incentives will be kept separate from the new city you are in.

What do I need to do when I go back to my home city?

There is no action needed on your end, you will automatically start receiving jobs and incentives once you travel back to your home city as long as your app is switched on.

Can I receive jobs wherever I am?

Yes, as long as you’re in cities (except Borneo) where Grab operates in the country.

How are commissions calculated in the new city?

Commission rates will be based on the default commission rate of the new city.

Will my AR and CR change when I enter a new city?

If you have never driven in that city, your AR and CR will start from 0. But do take note that you should maintain the same performance standards as your home city.

Why can’t I see other taxi types (i.e. GrabCar Premium, GrabCar 6-seater) in the new city?

We are only piloting this to GrabCar for the month of June to celebrate the festive season. Other taxi types will not be included for now.

Do I need to update my app in order to enjoy this?

Yes, please update your app to the latest version (currently v5.41.0 for Android and v1.28.0 for iOS).  

How do I make sure I will have a job on the way back to my home city?

You could use the ‘My Destination’ feature to increase your likelihood of receiving a job that’s on the way back to your home city.

Will I always be able to receive jobs from other cities after Hari Raya season?

We’re only making this feature available during the month of June until 1 July so make the most out of it and happy driving!