Terms of Service

Terms of Use for Thailand GrabTaxi Passengers

Last modified: 22 March 2019

Important – Please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GRABTAXI (THAILAND) CO., LTD. (Company No. 0105556090377) (the “Company”). In order to use the Service you must agree to the Terms of Use that are set out below. By using the mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking transportation services to certain destinations to be matched with third party transportation providers, drivers and vehicle operators (collectively, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to the Terms of Use as published from time to time at http://www.grab.com or through the Application.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at http://www.grab.com. You agree that it shall be your responsibility to review the Terms of Use regularly and also the Terms of Use applicable to any country where you use the Service which may differ from the country where you registered for the Application (the “Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Service in the Alternate Country shall be subject to the Terms of Use prevailing for the Alternate Country which can be found at http://www.grab.com.

THE COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION OR DELIVERY SERVICES AND THE COMPANY IS NOT A TRANSPORTATION PROVIDER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES TO YOU AND IT IS UP TO YOU TO ACCEPT SUCH TRANSPORTATION SERVICES. THE SERVICE OF THE COMPANY IS TO LINK YOU WITH SUCH THIRD PARTY TRANSPORTATION PROVIDERS, BUT DOES NOT NOR IS IT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACT THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A TRANSPORTATION PROVIDER. THE COMPANY IS NOT RESPONSIBLE NOR LIABLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY TRANSPORTATION PROVIDER AND/OR ANY TRANSPORTATION SERVICES PROVIDED TO YOU.

  1. Representations and Warranties

By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service.

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. The Company reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

By using the Software or the Application, you agree that:

  • You will only use the Service for lawful purposes;
  • You will only use the Service for the purpose for which it is intended to be used;
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  • You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service;
  • You shall not contact the third party transportation provider for purposes other than the Service;
  • You will not impair the proper operation of the network;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the third party transportation provider;
  • You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  • You will not copy, or distribute the Software or other content without written permission from the Company;
  • You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  • You will provide the Company with proof of identity as it may reasonably request or require;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  • You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
  • You shall not impair or circumvent the proper operation of the network which the Service operates on;
  • You agree that the Service is provided on a reasonable effort basis; and
  • You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time.

You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third party service provider, the Company or any third party as a result of any breach of the Terms of Use.

  1. Payment
  • You may choose to pay for the transportation services by cash and where available, by credit card and or debit card (“Card”).
  • In the event that you choose to pay for the transportation services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the transportation services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card or GrabPay Credits balance, in order to verify your payment method via your Card or GrabPay Credits balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or GrabPay Credits.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
  • Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and your payment will be deducted automatically and is non-refundable. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider
  • The Company has the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  • The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  • You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by the Company and/or its Affiliates (“GrabRewards Loyalty Programme”).
  • As a member of the GrabRewards Loyalty Programme, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the Application (“Rewards”).

Earning Points

  • The Company may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for Rewards upon the completion of GrabTaxi qualifying transportation services booked via the Application in Thailand.
  • The Company may at its sole and absolute discretion, issue you 1 Point for every THB10 that you actually spend on qualifying GrabTaxi transportation services in Thailand (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying GrabTaxi transportation services excluded). For instance, if your GrabTaxi ride costs THB50 and you received a THB20 discount, the Company, may at its sole and absolute discretion, issue you 3 Points on the THB30.
  • The Company may, at its sole discretion, issue you 1 point for every THB10 of the lower bound fare shown at the time when you make your booking for qualifying GrabTaxi transportation services in Thailand (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying GrabTaxi transportation services shall be excluded for Point issuance purposes). For instance, if the estimated fare shown at the time of your booking for your GrabTaxi Ride is between THB50 and THB70 and you received a THB10 discount, the Company may, at its sole and absolute discretion, issue you 4 points for THB40 being the lower bound fare shown at the time of your booking excluding fare discounts.
  • The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.5 Points. For instance, if you spent THB55 on a GrabTaxi ride, the Company, may at its sole and absolute discretion, issue you 6 Points but if you spent THB53 on a GrabTaxi ride, the Company, may at its sole and absolute discretion issue you 5 Points.
  • For actual spending that results in decimals less than 1 Point, the Company, may at its sole and absolute discretion, issue you 1 Point. For instance, if your GrabTaxi ride costs THB65 and you received a THB60 discount, the Company, may at its sole and absolute discretion, issue you 1 Point on the THB5 that you actually paid.

The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.

Points Validity

  • Points earned:
  • between 1 January to 30 June in a calendar year are valid until 31 December of that calendar year; and
  • between 1 July to 31 December in a calendar year are valid until 30 June of the next calendar year.
  • You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion You agree that you will have no claim whatsoever against the Company for any expired Points.
  • Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Redemption of Rewards

  • If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is an e-voucher is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.
  • You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against the Company for any expired e-vouchers.
  • Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
  • Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
  • The Company may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
  • You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.

Membership Tiers

  • The GrabRewards Loyalty Programme offers four (4) membership tiers as follows:
  • an entry membership tier known as “Member”;
  • a basic membership tier known as “Silver”;
  • a mid-tier membership tier known as “Gold”; and
  • a premier membership tier known as “Platinum”
  • The number of Points required to upgrade or renew the tiered membership is set out below:
Membership Tier Requisite Points to be earned between 1 January to 30 June or 1 July to 31 December in a calendar year
a.   Member 0
b.   Silver 100
c.   Gold 300
d.   Platinum 1500
  • Points earned between 1 January to 30 June in a calendar year shall qualify you for the applicable membership tier from 1 July to 31 December of that calendar year.
  • Points earned between 1 July to 31 December in a calendar year shall qualify you for the applicable membership tier from 1 January to 30 June of the next calendar year.
  • Upon expiration of your membership tenure in a particular tier and if you have not earned sufficient Points to be retained in that tier, you shall be downgraded to the next relevant membership tier.
  • The benefits and privileges of each membership tier shall be as set out from time to time in the Application.

Cessation of Membership

  • If you do not wish to be a member of the GrabRewards Loyalty Programme, you may do so by opting out though the Application.
  • You will also automatically cease to be a member of the GrabRewards Loyalty Programme if you delete the Application from your mobile phone.
  • Upon your cessation to be a member of the GrabRewards Loyalty Programme, all then outstanding Points at such point of time shall be automatically cancelled. Points should be redeemed before ceasing membership as once cancelled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
  • Fraud or abuse of redemptions may result in the forfeiture of accumulated Points as well as cancellation of your membership in the GrabRewards Loyalty Programme.

General

  • To the extent as permitted by applicable laws, the Company reserves the right at any time to:
  • vary, modify or amend the terms and conditions of the GrabRewards Loyalty Programme (including adding or deleting any terms);
  • terminate or modify the GrabRewards Loyalty Programme;
  • revoke, adjust and/or recalculate any Points awarded;
  • change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
  • change the number of Points that can be earned on spendings on qualifying transportation services;
  • modify the qualifications and eligibility for earning Points;
  • modify the activities that earn Points;
  • modify the methods used to calculate the number of Points to be awarded;
  • withhold or cease the awarding of Points to you;
  • modify the qualifying Points or other criteria for membership tier upgrades and renewals; and
  • change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

  • The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  • You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
  1. Cancellation Fee

You may cancel your request for transportation services at any time before you commence your ride with the third party transport service provider that has been matched with you by the Service.

If after placing a booking you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as the Company may notify from time to time, as per the Cancellation Policy.

If you feel you were incorrectly charged a Cancellation Fee, you may contact the Company via Help Centre for assistance. Grab reserves its absolute discretion to any refunds that it may determine to provide to you and such refunds may be credited to the payment card you used for the journey or the GrabPay Credit or such other method as is deemed reasonable by the Company, for cash payments.

  1. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

  1. License Grant & Restrictions

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non- transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way; (ii) modify or make derivative works based on the Application and/or the Software; (iii) create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device; (iv) reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software, (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software, (vi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; (vii) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights, (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to: (i) send spam or otherwise duplicative or unsolicited messages; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein; (v) attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks; or (vi) Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity (vii) to abstain from any conduct that could possibly damage the Company’s reputation or amount to being disreputable.

  1. Intellectual Property Ownership

The Company and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. The Company’s name, the Company’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of the Company or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.

  1. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement. You shall further ensure that it, its officers, employees and agents only use such confidential information in order to perform the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

  • was at the time of receipt already in your possession;
  • is, or becomes in the future, public knowledge through no fault or omission of you;
  • was received from a third-party having the right to disclose it; or
  • is required to be disclosed by law.
  1. Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purpose”):

  • To perform the Company’s obligations in respect of any contract entered with you;
  • To provide you with any services pursuant to the Terms of Use herein;
  • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
  • To validate and/or process payments pursuant to the Terms of Use herein;
  • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
  • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
  • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for any of the purposes listed herein;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For purposes of detection, prevention and prosecution of crime;
  • For the Company to comply with its obligations under law;
  • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
  • To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors; and/or
  • To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.

If you do not consent to the Company processing your Personal Data for any of the Purposes, please notify the Company using the support contact details as provided in the Application.

If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.

By submitting your information to the Company, you consent to the use of that information as set out in the form of submission and in the Terms of Use.

  1. Third Party Interactions

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, the Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, the Application and/or the Software, and in no event, shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different Terms of Use prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers.

The Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at http://www.grab.com. You agree and allow the Company to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party transportation provider, other third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

  1. Repair or Cleaning Fees

You shall be responsible for the cost of repair for any damage to or necessary cleaning of the third party service provider’s vehicle as a result of your misuse of the Service or in breach of the Terms of Use herein. The Company reserves the right to facilitate payment for reasonable cost of such repair or cleaning on behalf of the third party service provider via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the third party service provider has been verified by the Company.

  1. Indemnification

By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Software and/or the Application in your dealings with the third party merchants, transportation providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including third party transportation providers arranged via the Service, or (d) your use or misuse of the Service, the Software and/or the Application or (e) your use or misuse of Rewards or your membership under the GrabRewards Loyalty Programme, including if you commit any fraud or misrepresent any information supplied.

  1. Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE, THE APPLICATION, THE SOFTWARE AND/OR REWARDS. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE AND/OR REWARDS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, REWARDS OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE APPLICATION AND/OR THE SOFTWARE WILL BE CORRECTED, OR (F) THE APPLICATION OR THE SERVER(S) THAT MAKE THE APPLICATION AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) THE APPLICATION AND/OR THE SOFTWARE TRACKS YOU OR THE VEHICLE USED BY THE THIRD PARTY TRANSPORTATION PROVIDER. THE SERVICE AND REWARDS ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES AND/OR REWARDS, INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS OBTAINED BY OR FROM THIRD PARTIES THROUGH THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE AND/OR THE REDEMPTION, SUPPLY OR USE OF REWARDS. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE, AND ANY THIRD PARTY SERVICES, INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS REMAINS SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO THE COMPANY.

  1. Internet Delays

THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY TRANSPORTATION PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

  1. Limitation of Liability

ANY CLAIMS AGAINST THE COMPANY BY YOU SHALL IN ANY EVENT BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE FOR ANY DIRECT, INDIRECT, PUNITIVE, ECONOMIC, FUTURE SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OR LOSSES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, EMOTIONAL DISTRESS AND LOSS OF DATA, GOODS, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE FOR, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE APPLICATION THE SOFTWARE, AND/OR THE GRABREWARDS LOYALTY PROGRAMME INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION,  THE SOFTWARE, AND/OR THE GRABREWARDS LOYALTY PROGRAMME, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY DOES NOT AND WILL NOT ASSESS NOR MONITOR THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.

THE COMPANY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CUSTOMER WITH A CURRENT CORPORATE ACCOUNT WITH THE COMPANY, THE COMPANY CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE, THE APPLICATION AND/OR THE GRABREWARDS LOYALTY PROGRAMME (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, YOUR PARTICIPATION OR MEMBERSHIP IN THE GRABREWARDS LOYALTY PROGRAMME OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE, THE APPLICATION AND/OR THE GRABREWARDS LOYALTY PROGRAMME.

THE QUALITY OF THE THIRD PARTY TRANSPORTATION SERVICES SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY TRANSPORTATION PROVIDER WHO ULTIMATELY PROVIDES SUCH TRANSPORTATION SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE, COSTS OR EXPENSES INCURRED, SUFFERED OR SUSTAINED BY YOU ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE GRABREWARDS LOYALTY PROGRAMME, INCLUDING WITHOUT LIMITATION:

  • ANY FAILURE OR REFUSAL BY ANY THIRD PARTY MERCHANTS IN ACCEPTING THE POINTS FOR REDEMPTION OR REWARDS REDEEMED;
  • ANY LOSS OF DATA AND RECORDS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE THIRD PARTY MERCHANTS PROVIDING THE REWARDS;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME; AND
  • ANY LOSS OF VALUE OR BENEFIT THAT MAY ARISE AS A RESULT OF ANY CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAMME.

THE COMPANY SHALL NOT BE LIABLE FOR ANY INJURY TO YOUR PERSON OR LOSS OF LIFE OR PROPERTY OR DELAY OF YOUR JOURNEY FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO AN ACT OF GOD INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, TYPHOONS OR FLOOD, AN ACT OF WAR, CIVIL DISRUPTIONS OR STRIKES OR THE ANTICIPATION OF THE SAME, CRIMINAL ACTS OR OMISSIONS OF THIRD PARTIES, INDUSTRIAL ACTIONS, UNFORESEEABLE TRAFFIC CONDITIONS, SEIZURE UNDER LEGAL PROCESS, NATIONAL OR LOCAL DISRUPTIONS TO AIR, GROUND OR WATER TRANSPORTATION NETWORKS OR BREAKDOWN IN COMMUNICATION OR INFORMATION SYSTEMS.

THE COMPANY PROVIDES NO WARRANTY, ASSURANCE, OR PROMISE THAT ITS TECHNOLOGY, APPLICATIONS, OR CUSTOMER SERVICE WILL WORK AS INTENDED ON YOUR PHONE, COMPUTER, TABLET OR OTHER DEVICE.

THE COMPANY DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY, OR QUALITY OF THE DELIVERY SERVICES, APPLICATION OR THE THIRD PARTY TRANSPORTATION PROVIDERS.

THE COMPANY IS NOT LIABLE FOR ANY LOSSES, DAMAGES, CLAIMS OR COSTS INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL LOSSES OR DAMAGES TO YOUR MOBILE DEVICE OR ANY APPLICATIONS STORED THEREIN AS A RESULT OF INSTALLATION OR USE OF THE  APPLICATION.

THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY INJURY WHICH YOU MAY SUFFER, ANY DAMAGE OR LOSS TO PROPERTY OWNED BY OR IN YOUR POSSESSION, OR ANY INDIRECT LOSS AND DAMAGE, RESULTING FROM THE THIRD PARTY TRANSPORTATION PROVIDERS’ SERVICES, MATTERS RELATING TO THIRD PARTY TRANSPORTATION PROVIDERS, OR THE PROCESS OF TRANSPORTATION BY REASON OF YOU USING THE SERVICE IN YOUR CAPACITY AS A PASSENGER.

  1. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

  1. Assignment

This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.

  1. General

This Agreement shall be governed by Thai law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be referred to the Thailand Arbitration Centre (“THAC”), in accordance with the Rules of the THAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of the THAC in accordance with the Rules.

The seat and venue of the arbitration shall be Bangkok, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. This shall, without limitation, also apply to the applicable law and jurisdiction as stipulated above.

The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement.

The Company is a licensee of GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its registered address at 6 Shenton Way, #38-01 OUE Downtown, Singapore 068809) for the Application.

Terms of Use for Thailand GrabCar Passengers

Last modified: 22 March 2019

Important – Please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GRABTAXI (THAILAND) CO., LTD. (Company No. 0105556090377) (the “Company”). In order to use the Service you must agree to the Terms of Use that are set out below. By using the mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking transportation services to certain destinations to be matched with third party transportation providers, drivers and vehicle operators (collectively, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to the Terms of Use as published from time to time at http://www.grab.com or through the Application.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at http://www.grab.com. You agree that it shall be your responsibility to review the Terms of Use regularly and also the Terms of Use applicable to any country where you use the Service which may differ from the country where you registered for the Application (the “Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Service in the Alternate Country shall be subject to the Terms of Use prevailing for the Alternate Country which can be found at http://www.grab.com.

THE COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION OR DELIVERY SERVICES AND THE COMPANY IS NOT A TRANSPORTATION PROVIDER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES TO YOU AND IT IS UP TO YOU TO ACCEPT SUCH TRANSPORTATION SERVICES. THE SERVICE OF THE COMPANY IS TO LINK YOU WITH SUCH THIRD PARTY TRANSPORTATION PROVIDERS, BUT DOES NOT NOR IS IT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACT THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A TRANSPORTATION PROVIDER. THE COMPANY IS NOT RESPONSIBLE NOR LIABLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY TRANSPORTATION PROVIDER AND/OR ANY TRANSPORTATION SERVICES PROVIDED TO YOU.

  1. Representations and Warranties

By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service.

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. The Company reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

By using the Software or the Application, you agree that:

  • You will only use the Service for lawful purposes;
  • You will only use the Service for the purpose for which it is intended to be used;
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  • You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service;
  • You shall not contact the third party transportation provider for purposes other than the Service;
  • You will not impair the proper operation of the network;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the third party transportation provider;
  • You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  • You will not copy, or distribute the Software or other content without written permission from the Company;
  • You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  • You will provide the Company with proof of identity as it may reasonably request or require;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  • You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
  • You shall not impair or circumvent the proper operation of the network which the Service operates on;
  • You agree that the Service is provided on a reasonable effort basis; and
  • You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time.

You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third party service provider, the Company or any third party as a result of any breach of the Terms of Use.

  1. Payment
  • You may choose to pay for the transportation services by cash and where available, by credit card and or debit card (“Card”).
  • In the event that you choose to pay for the transportation services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the transportation services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card or GrabPay Credits balance, in order to verify your payment method via your Card or GrabPay Credits balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or GrabPay Credits.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
  • Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and your payment will be deducted automatically and is non-refundable. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider
  • The Company reserves the right to suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where the Company reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  1. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by the Company and/or its Affiliates (“GrabRewards Loyalty Programme”).
  • As a member of the GrabRewards Loyalty Programme, you will gain access to the e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the Application (“Rewards”).

Earning Points

  • The Company may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for Rewards upon the completion of GrabCar qualifying transportation services booked via the Application in Thailand.
  • The Company may at its sole and absolute discretion, issue you 1 Point for every THB10 that you actually spend on qualifying GrabCar transportation services in Thailand (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying GrabCar transportation services excluded). For instance, if your GrabCar ride costs THB50 and you received a THB20 discount, the Company, may at its sole and absolute discretion, issue you 3 Points on the THB30.
  • The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.5 Points. For instance, if you spent THB55 on a GrabCar ride, the Company, may at its sole and absolute discretion, issue you 6 Points but if you spent THB53 on a GrabCar ride, the Company, may at its sole and absolute discretion issue you 5 Points.
  • For actual spending that results in decimals less than 1 Point, the Company, may at its sole and absolute discretion, issue you 1 Point. For instance, if your GrabCar ride costs THB65 and you received a THB60 discount, the Company, may at its sole and absolute discretion, issue you 1 Point on the THB5 that you actually paid.

The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.

Points Validity

  • Points earned:
  • between 1 January to 30 June in a calendar year are valid until 31 December of that calendar year; and
  • between 1 July to 31 December in a calendar year are valid until 30 June of the next calendar year.
  • You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion You agree that you will have no claim whatsoever against the Company for any expired Points.
  • Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Redemption of Rewards

  • If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is an e-voucher is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.
  • You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against the Company for any expired e-vouchers.
  • Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
  • Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
  • The Company may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
  • You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.

Membership Tiers

  • The GrabRewards Loyalty Programme offers four (4) membership tiers as follows:
  • an entry membership tier known as “Member”;
  • a basic membership tier known as “Silver”;
  • a mid membership tier known as “Gold”; and
  • a premier membership tier known as “Platinum”.
  • The number of Points required to upgrade or renew the tiered membership is set out below:
Membership Tier Requisite Points to be earned between 1 January to 30 June or 1 July to 31 December in a calendar year
a.   Member 0
b.   Silver 100
c.   Gold 300
d.   Platinum 1500
  • Points earned between 1 January to 30 June in a calendar year shall qualify you for the applicable membership tier from 1 July to 31 December of that calendar year.
  • Points earned between 1 July to 31 December in a calendar year shall qualify you for the applicable membership tier from 1 January to 30 June of the next calendar year.
  • Upon expiration of your membership tenure in a particular tier and if you have not earned sufficient Points to be retained in that tier, you shall be downgraded to the next relevant membership tier.
  • The benefits and privileges of each membership tier shall be as set out from time to time in the Application.

Cessation of Membership

  • If you do not wish to be a member of the GrabRewards Loyalty Programme, you may do so by opting out though the Application.
  • You will also automatically cease to be a member of the GrabRewards Loyalty Programme if you delete the Application from your mobile phone.
  • Upon your cessation to be a member of the GrabRewards Loyalty Programme, all then outstanding Points at such point of time shall be automatically cancelled. Points should be redeemed before ceasing membership as once cancelled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
  • Fraud or abuse of redemptions may result in the forfeiture of accumulated Points as well as cancellation of your membership in the GrabRewards Loyalty Programme.

General

  • To the extent as permitted by applicable laws, the Company reserves the right at any time to:
  • vary, modify or amend the terms and conditions of the GrabRewards Loyalty Programme (including adding or deleting any terms);
  • terminate or modify the GrabRewards Loyalty Programme;
  • revoke, adjust and/or recalculate any Points awarded;
  • change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
  • change the number of Points that can be earned on spendings on qualifying transportation services;
  • modify the qualifications and eligibility for earning Points;
  • modify the activities that earn Points;
  • modify the methods used to calculate the number of Points to be awarded;
  • withhold or cease the awarding of Points to you;
  • modify the qualifying Points or other criteria for membership tier upgrades and renewals; and
  • change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

  • The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  • You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.
  1. Cancellation Fee

You may cancel your request for transportation services at any time before you commence your ride with the third party transport service provider that has been matched with you by the Service.

If after placing a booking you decide to cancel your booking or do not show up at the designated location, you may be charged a Cancellation Fee or such other Cancellation Fee as the Company may notify from time to time, as per the Cancellation Policy.

If you feel you were incorrectly charged a Cancellation Fee, you may contact the Company via Help Centre for assistance. Grab reserves its absolute discretion to any refunds that it may determine to provide to you and such refunds may be credited to the payment card you used for the journey or the GrabPay Credit or such other method as is deemed reasonable by the Company, for cash payments.

  1. GRABLITE

UNLESS OTHERWISE SPECIFIED IN THIS TERMS OF USE, THE CONDITIONS UNDER THIS SECTION SHALL PREVAIL OVER THE CONDITIONS IN THE TERMS OF USE.

In our effort to ensure a seamless ride experience for you in the event of the Application becoming unavailable, the Company has introduced ‘GrabLite’. GrabLite is a basic version of the Application which allows you to continue to make bookings during a downtime. In the event of a downtime, the Application will automatically switch to the GrabLite version without any action on your part. Being a basic version, GrabLite will have some differences in its features and application compared to the Application. The following are the differences that you should be aware of:-

  • Only GrabCar. Under GrabLite, only GrabCar will be available for booking.
  • Fixed Fares. A ride booked via GrabLite shall have fixed fare only irrespective of the type of transport/vehicles. The fixed fare will be shown on the GrabLite Application after you have keyed in your location and destination.
  • Cash Payment Only. As a stripped down version of the Application, rides made via GrabLite shall be paid by cash only. GrabLite is unable to accept payments by GrabPay credits and credit cards. By continuing with the booking, you hereby acknowledge and agree that you accept the fixed fare.
  • Manual Key-In. You are required to manually key-in your pick-up location and destination.
  • Number Masking. Under GrabLite, there will be no number masking. This means that your number will be available to the Service Providers. By continuing to confirm the booking, you hereby acknowledge that you understand and agree to this condition.
  • No GrabRewards Points. Any ride booked via GrabLite will not be entitled to any GrabRewards Points.
  • No Chat Function. The chat function in GrabLite will be disabled. Therefore, the only means of communication with the Service Providers will need to be conducted via calls.
  • Other Stripped Down Functionalities. As a stripped-down version of the Application, GrabLite will not show the estimated time of arrival of your booking. Any promos that are running when GrabLite is activated will not be eligible to be used and you will not be able to tag your ride as ‘Business ride’.
  1. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

  1. License Grant & Restrictions

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non- transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way; (ii) modify or make derivative works based on the Application and/or the Software; (iii) create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device; (iv) reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software, (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software, (vi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; (vii) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights, (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to: (i) send spam or otherwise duplicative or unsolicited messages; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein; (v) attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks; or (vi) Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity (vii) to abstain from any conduct that could possibly damage the Company’s reputation or amount to being disreputable.

  1. Intellectual Property Ownership

The Company and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. The Company’s name, the Company’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of the Company or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.

  1. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement. You shall further ensure that it, its officers, employees and agents only use such confidential information in order to perform the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

  • was at the time of receipt already in your possession;
  • is, or becomes in the future, public knowledge through no fault or omission of you;
  • was received from a third-party having the right to disclose it; or
  • is required to be disclosed by law.
  1. Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purpose”):

  • To perform the Company’s obligations in respect of any contract entered with you;
  • To provide you with any services pursuant to the Terms of Use herein;
  • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
  • To validate and/or process payments pursuant to the Terms of Use herein;
  • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
  • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
  • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for any of the purposes listed herein;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For purposes of detection, prevention and prosecution of crime;
  • For the Company to comply with its obligations under law;
  • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
  • To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors; and/or
  • To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.

If you do not consent to the Company processing your Personal Data for any of the Purposes, please notify the Company using the support contact details as provided in the Application.

If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.

By submitting your information to the Company, you consent to the use of that information as set out in the form of submission and in the Terms of Use.

  1. Third Party Interactions

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, the Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, the Application and/or the Software, and in no event, shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different Terms of Use prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers.

The Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at http://www.grab.com. You agree and allow the Company to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party transportation provider, other third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

  1. Repair or Cleaning Fees

You shall be responsible for the cost of repair for any damage to or necessary cleaning of the third party service provider’s vehicle as a result of your misuse of the Service or in breach of the Terms of Use herein. The Company reserves the right to facilitate payment for reasonable cost of such repair or cleaning on behalf of the third party service provider via your designated payment method or demand from you in cash, in the event a request for repair or cleaning request by the third party service provider has been verified by the Company.

  1. Indemnification

By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Software and/or the Application in your dealings with the third party merchants, transportation providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including third party transportation providers arranged via the Service, or (d) your use or misuse of the Service, the Software and/or the Application or (e) your use or misuse of Rewards or your membership under the GrabRewards Loyalty Programme, including if you commit any fraud or misrepresent any information supplied.

  1. Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE, THE APPLICATION, THE SOFTWARE AND/OR REWARDS. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE AND/OR REWARDS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, REWARDS OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE APPLICATION AND/OR THE SOFTWARE WILL BE CORRECTED, OR (F) THE APPLICATION OR THE SERVER(S) THAT MAKE THE APPLICATION AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) THE APPLICATION AND/OR THE SOFTWARE TRACKS YOU OR THE VEHICLE USED BY THE THIRD PARTY TRANSPORTATION PROVIDER. THE SERVICE AND REWARDS ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES AND/OR REWARDS, INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS OBTAINED BY OR FROM THIRD PARTIES THROUGH THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE AND/OR THE REDEMPTION, SUPPLY OR USE OF REWARDS. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE, AND ANY THIRD PARTY SERVICES, INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS REMAINS SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO THE COMPANY.

  1. Internet Delays

THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY TRANSPORTATION PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

  1. Limitation of Liability

ANY CLAIMS AGAINST THE COMPANY BY YOU SHALL IN ANY EVENT BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE FOR ANY DIRECT, INDIRECT, PUNITIVE, ECONOMIC, FUTURE SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OR LOSSES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, EMOTIONAL DISTRESS AND LOSS OF DATA, GOODS, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE FOR, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE APPLICATION THE SOFTWARE, AND/OR THE GRABREWARDS LOYALTY PROGRAMME INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION,  THE SOFTWARE, AND/OR THE GRABREWARDS LOYALTY PROGRAMME, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY DOES NOT AND WILL NOT ASSESS NOR MONITOR THE SUITABILITY, LEGALITY, ABILITY, MOVEMENT OR LOCATION OF ANY THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.

THE COMPANY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CUSTOMER WITH A CURRENT CORPORATE ACCOUNT WITH THE COMPANY, THE COMPANY CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE, THE APPLICATION AND/OR THE GRABREWARDS LOYALTY PROGRAMME (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, YOUR PARTICIPATION OR MEMBERSHIP IN THE GRABREWARDS LOYALTY PROGRAMME OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE, THE APPLICATION AND/OR THE GRABREWARDS LOYALTY PROGRAMME.

THE QUALITY OF THE THIRD PARTY TRANSPORTATION SERVICES SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY TRANSPORTATION PROVIDER WHO ULTIMATELY PROVIDES SUCH TRANSPORTATION SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE, COSTS OR EXPENSES INCURRED, SUFFERED OR SUSTAINED BY YOU ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE GRABREWARDS LOYALTY PROGRAMME, INCLUDING WITHOUT LIMITATION:

  • ANY FAILURE OR REFUSAL BY ANY THIRD PARTY MERCHANTS IN ACCEPTING THE POINTS FOR REDEMPTION OR REWARDS REDEEMED;
  • ANY LOSS OF DATA AND RECORDS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE THIRD PARTY MERCHANTS PROVIDING THE REWARDS;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME; AND
  • ANY LOSS OF VALUE OR BENEFIT THAT MAY ARISE AS A RESULT OF ANY CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAMME

THE COMPANY SHALL NOT BE LIABLE FOR ANY INJURY TO YOUR PERSON OR LOSS OF LIFE OR PROPERTY OR DELAY OF YOUR JOURNEY FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO AN ACT OF GOD INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, TYPHOONS OR FLOOD, AN ACT OF WAR, CIVIL DISRUPTIONS OR STRIKES OR THE ANTICIPATION OF THE SAME, CRIMINAL ACTS OR OMISSIONS OF THIRD PARTIES, INDUSTRIAL ACTIONS, UNFORESEEABLE TRAFFIC CONDITIONS, SEIZURE UNDER LEGAL PROCESS, NATIONAL OR LOCAL DISRUPTIONS TO AIR, GROUND OR WATER TRANSPORTATION NETWORKS OR BREAKDOWN IN COMMUNICATION OR INFORMATION SYSTEMS.

THE COMPANY PROVIDES NO WARRANTY, ASSURANCE, OR PROMISE THAT ITS TECHNOLOGY, APPLICATIONS, OR CUSTOMER SERVICE WILL WORK AS INTENDED ON YOUR PHONE, COMPUTER, TABLET OR OTHER DEVICE.

THE COMPANY DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY, OR QUALITY OF THE DELIVERY SERVICES, APPLICATION OR THE THIRD PARTY TRANSPORTATION PROVIDERS.

THE COMPANY IS NOT LIABLE FOR ANY LOSSES, DAMAGES, CLAIMS OR COSTS INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL LOSSES OR DAMAGES TO YOUR MOBILE DEVICE OR ANY APPLICATIONS STORED THEREIN AS A RESULT OF INSTALLATION OR USE OF THE  APPLICATION.

THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY INJURY WHICH YOU MAY SUFFER, ANY DAMAGE OR LOSS TO PROPERTY OWNED BY OR IN YOUR POSSESSION, OR ANY INDIRECT LOSS AND DAMAGE, RESULTING FROM THE THIRD PARTY TRANSPORTATION PROVIDERS’ SERVICES, MATTERS RELATING TO THIRD PARTY TRANSPORTATION PROVIDERS, OR THE PROCESS OF TRANSPORTATION BY REASON OF YOU USING THE SERVICE IN YOUR CAPACITY AS A PASSENGER.

  1. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

  1. Assignment

This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.

  1. General

This Agreement shall be governed by Thai law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be referred to the Thailand Arbitration Centre (“THAC”), in accordance with the Rules of the THAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of the THAC in accordance with the Rules.

The seat and venue of the arbitration shall be Bangkok, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. This shall, without limitation, also apply to the applicable law and jurisdiction as stipulated above.

The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement.

The Company is a licensee of GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its registered address at 6 Shenton Way, #38-01 OUE Downtown, Singapore 068809) for the Application.

Terms of Use for Thailand Grab Express Customers

Last modified: 16 October 2018

Important – please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use. You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and Grabtaxi (Thailand) Co. Ltd. (Company No. 0105556090377) (the “Company”). In order to use the Service you must agree to the Terms of Use that are set out below. By using the mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (“the Software”) which overall purpose is to enable persons seeking transportation services to certain destinations to be matched with third party transportation providers, drivers and vehicle operators (collectively, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to the Terms of Use as published from time to time at http://www.grab.com or through the Application.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be effective upon the posting of an updated version at http://www.grab.com. You agree that it shall be your responsibility to review the Terms of Use regularly and also the Terms of Use applicable to any country where you use the Service which may differ from the country where you registered for the Application (the “Alternate Country”) whereupon the continued use of the Service after any such changes, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Service in the Alternate Country shall be subject to the Terms of Use prevailing for the Alternate Country which can be found at http://www.grab.com.

THE COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND THE COMPANY IS NOT A TRANSPORTATION PROVIDER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES TO YOU AND IT IS UP TO YOU TO ACCEPT SUCH TRANSPORTATION SERVICES. THE SERVICE OF THE COMPANY IS TO LINK YOU WITH SUCH THIRD PARTY TRANSPORTATION PROVIDERS, BUT DOES NOT NOR IS IT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACT THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A TRANSPORTATION PROVIDER. THE COMPANY IS NOT RESPONSIBLE NOR LIABLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY TRANSPORTATION PROVIDER AND/OR ANY TRANSPORTATION SERVICES PROVIDED TO YOU.

1. Representations and Warranties

By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least eighteen (18) years old or lower than 18 years old to the extent permitted by laws. Without limiting the generality of the foregoing, the Service is not available to persons under the age of eighteen (18) or such persons that are forbidden for any reason whatsoever to enter into a contractual relationship. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service.

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device.

The Company reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

By using the Software or the Application, you agree that:

  • You will only use the Service for lawful purposes;
  • You will only use the Service for the purpose for which it is intended to be used;
  • You will not use the Application for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings;
  • You will not use the Service, the Application and/or the Software for purposes other than obtaining the Service;
  • You shall not contact the third party transportation provider for purposes other than the Service;
  • You will not impair the proper operation of the network;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the third party transportation provider;
  • You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  • You will not copy, or distribute the Software or other content without written permission from the Company;
  • You will only use the Software and/or the Application for your own use and will not resell it to a third party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  • You will provide the Company with proof of identity as it may reasonably request or require;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing passengers;
  • You are aware that when requesting transportation services by SMS or use of the Service, standard telecommunication charges will apply;
  • You shall not impair or circumvent the proper operation of the network which the Service operates on;
  • You agree that the Service is provided on a reasonable effort basis; and
  • You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time.

You warrant that you are either the owner or the authorized representative of the owner of the parcel, and is authorised to accept and accept these conditions for himself and as a representative for and on behalf of the owner of the parcel.You agree and acknowledge that when using the Service, you (or you shall procure any third party being the sender) may have to present your identification card or any card issued by government agency upon driver request. If you refuse to present your card, driver has a right to cancel your job.

You are responsible for ensuring that the parcel/document’s receiver’s name, contact and delivery address are included accurately into the “Recipient Details” column. The Company shall not be liable in the event of late or non-delivery of the parcel by reason of erroneous delivery details as aforesaid. In the event where the driver has arrived at the pick-up location and has waited more than 25 minutes for the sender to hand over the parcel/document, the sender will incur a waiting surcharge. This surcharge will be reflected in the final fare and paid by the sender. Details of a waiting surcharge are as described below.

You are responsible to co-ordinate with the recipient to ensure that the recipient shows up to collect the parcel when driver arrives at the drop-off location. If driver and the Company’s call center cannot reach out to the recipient at the contact number given by you, you acknowledge that the Company’s call center will reach out to you and return the parcel/document to you which you shall be responsible for the return trip fee (details of such are as described below).

You are to ensure that a DESCRIPTION of the parcel is to be included into the “Notes to Driver” column. You the user warrants that the description and particulars of the parcels are complete, accurate and correct. Before the delivery commences, You the User shall inform the third party transportation and/or delivery services provider of any specific precaution which should be applied to the handling of the parcels in accordance with their nature.

You warrant that you are complying with all laws and regulations relating to the nature, condition, packing, handling, storage and carriage of the parcels and that the parcels are not in any manner or condition prohibited by law or is dangerous, hazardous, highly perishable, inflammable, contains explosive, corrosive and/or radioactive or that it is a restricted article as defined by the ASEAN Framework Agreement on the Facilitation of parcels in Transit (Protocol 9) (http://www.asean.org/news/item/protocol-dangerous-parcels); or by any applicable government department and other relevant organisation.

You further warrant that your parcel/document does not contain any Illegal or prohibited items under applicable laws and regulations, counterfeit goods, animals (whether live or otherwise) including but not limited to human or animal remains, body parts or organs, bullion, dangerous goods including hazardous or toxic goods, explosives, weapons or guns, used batteries, money and negotiable instruments equivalent to cash such as stocks and bonds, currencies of any denominations, tax stickers, bearer forms of any negotiable instruments, precious metals and stones, real or imitation weapons including firearms or part thereof, explosives, ammunition, human remains or body parts, pornographic materials and illicit drugs or narcotics (including any kinds of tobacco, e-cigarette and its related products), any kinds of tobacco, e-cigarette and its related products, any alcoholic beverages, documents containing substantial amount of confidential information, shipments without proper or adequate packaging and shipments that require us to obtain any special license or permit for transportation, importation or exportation.  You also further warrant that it is not the Company’s liability in case of any loss or damage of any items as mentioned herein which you shall not use the Service for delivery of such item.

The Company has the right to open and inspect a parcel without notice on the basis of suspicion that the parcel may contain any prohibited parcels and hereby reserves the right to reject acceptance and delivery of any parcels which in its opinion cannot be carried safely or legally.

You warrant that the parcel does not contain cash, cash equivalent or any valuable parcels valued more than THB 5,000 (Five Thousand Thai Baht).

You warrant that the parcels have been packed, are properly and sufficiently prepared, packed, stowed and marked, and that the preparation, packing, stowage, labelling and marking are appropriate to any operations or transactions affecting the parcels and the characteristics of the parcels.

You shall solely be liable for demurrage or loss, damage, contamination, soiling or detention, before, or after the delivery of the parcel (including but not limited to Containers) or any person referred to herein caused directly or indirectly by you or any person acting as servants, representatives or independent contractors for or on behalf of either of them.

You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the third party service provider, the Company or any third party as a result of any breach of the Terms of Use.

The third party transportation and/or delivery services provider retains the right to refuse delivery if the item is not packed well and has the weight and size over than the below details.

Types of Service GrabExpress (Bike) GrabExpress (Car) GrabExpress
(Pick-up)
Size of Parcel (cm)
(L x W x H)
30 x 40 x 30 115 x 115 x 80 170 x 150 x 170
Weight of Parcel (kg) 15 100 300

Unless otherwise agreed by driver, you agree and acknowledge that the driver is not obliged to provide a door-to-door service

2. Payment

  • You may choose to pay for the transportation services by cash and where available, by credit card and/or debit card (“Card”) and/or GrabPay Credits (the terms and conditions of which shall be determined by the Company and published via the Company’s channel whenever such GrabPay Credits is available).
  • In the event that you choose to pay for the transportation services by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the transportation services.
  • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card or GrabPay Credits balance, in order to verify your payment method via your Card or GrabPay Credits balance. The authorized hold amount will be based on the upper bound fare shown at the time of your booking and may include up to the maximum extra charges (for example, Tolls & Others or Booking Fees, where applicable) permissible on the Application. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card or GrabPay Credits.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
  • When you register for the Service, you will have the option to pre-set a default “tip” amount of your choosing (if available). This will automatically be added to the transportation fee at the end of each journey and given to the third party transportation provider unless you choose to override it with a different tip amount or to remove the tip.
  • Once you have completed a journey using the Service, you are required to make payment in full to the third party transportation provider and your payment will be deducted automatically and is non-refundable. If you have any complaints in relation to the transportation service provided, then that dispute must be taken up with the third party transportation provider directly.
  • The Company reserves the right to suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where the Company reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
  • You shall be responsible to resolve any disputes with your Card company on your own.

3. GrabRewards Loyalty Program

Membership

  • By using the Application, you will automatically be a member of the loyalty programme named “GrabRewards Loyalty Programme” operated by the Company and/or its Affiliates (“GrabRewards Loyalty Programme”).
  • As a member of the GrabRewards Loyalty Programme, you will gain access to the benefits such as e-vouchers, promotions, discounts, free gifts, promotion codes and other benefits as may be offered by the Company and/or third party merchants as shown on the rewards catalogue that is made available from time to time in the Application (“Rewards”).

Earning Points

  • The Company may, at its sole and absolute discretion, award you points (“Points”) which can be used to redeem for Rewards upon the completion of GrabExpress qualifying transportation services booked via the Application in Thailand.
  • The Company may at its sole and absolute discretion, issue you 1 Point for every THB 10 that you actually spend on qualifying GrabExpress transportation services in Thailand (promotion code discounts, fare discounts redeemed from Rewards or other fare adjustments applied in connection with the qualifying GrabExpress transportation services are hereby expressly excluded). For GrabPay rides (rides paid by credit/debit card, 1 point is issued for every THB 3.4 that you actually spend on GrabExpress services in Thailand. For instance, if your GrabExpress ride costs THB150 and you received a THB50 discount, the Company, may at its sole and absolute discretion, issue you 30 Points on the THB50.
  • The Points are calculated on a per transaction basis and rounded up to the nearest whole number if the decimal more or equal to 0.5 Points, and down to the nearest whole number if the decimal is equal or less than 0.5 Points. For instance, if you spent THB55 on a GrabExpress ride, the Company, may at its sole and absolute discretion, issue you 6 Points but if you spent THB53 on a GrabExpress ride, the Company, may at its sole and absolute discretion issue you 5 Points.
  • For actual spending that results in decimals less than 1 Point, the Company, may at its sole and absolute discretion, issue you 1 Point. For instance, if your GrabExpress ride costs THBH65 and you received a THB60 discount, the Company, may at its sole and absolute discretion, issue you 1 Point on the THB5 that you actually paid.

The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected transaction as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.

Points Validity

  • Points earned:
  1. between 1 January to 30 June in a calendar year are valid until 31 December of that calendar year; and
  2. between 1 July to 31 December in a calendar year are valid until 30 June of the next calendar year.
  • You must use your Points earned to redeem for Rewards during their applicable validity period. There shall be no extension of time for the validity period of any unused Points. The Company shall have the right to deal with the expired Points in such manner as it deems fit in its absolute discretion You agree that you will have no claim whatsoever against the Company for any expired Points.
  • Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, resold or transferred, for value or otherwise, under any circumstances. Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.

Redemption of Rewards

  • If you comply with all these terms and conditions and have the required number of Points, you may select and redeem applicable Rewards via the Application. Your redemption of a Reward that is an e-voucher is subject to the additional terms and conditions of the Company or the third party merchant (as the case may be) that offers the particular e-voucher that you wish to redeem.
  • You must use your e-vouchers redeemed during their applicable validity period. There shall be no extension of time for the validity period of any e-voucher redemption dates. You agree that you will have no claim whatsoever against the Company for any expired e-vouchers.
  • Rewards are not redeemable for cash nor are they exchangeable for other Rewards under any circumstances. They cannot be resold, exchanged or transferred for value under any circumstances. Rewards shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
  • Points that you have successfully redeemed for a Reward cannot be exchangeable for another Reward under any circumstances. No requests for exchange of Rewards will be entertained.
  • The Company may at its sole and absolute discretion reject your request to redeem Points for any reason whatsoever, including without limitation, where there are insufficient Points to redeem for the particular Reward, or where the Reward is no longer made available or out-of-stock by the third party merchant, or where the Points you wish to use for redemption of Rewards have been issued to you in error etc.
  • You may check your Points balance and redemptions made in the Application. Your Points balance and redemptions as set out in the Application shall serve as a conclusive evidence of the same.

Membership Tiers

  • The GrabRewards Loyalty Programme offers four (4) membership tiers as follows:
  1. an entry membership tier known as “Member”;
  2. a basic membership tier known as “Silver”;
  3. a mid membership tier known as “Gold”; and
  4. a premier membership tier known as “Platinum”.
  • The number of Points required to upgrade or renew the tiered membership is set out below:
Membership Tier Requisite Points to be earned between 1 January to 30 June or 1 July to 31 December in a calendar year
a.   Member 0
b.   Silver 100
c.   Gold 300
d.   Platinum 1500
  • Points earned between 1 January to 30 June in a calendar year shall qualify you for the applicable membership tier from 1 July to 31 December of that calendar year.
  • Points earned between 1 July to 31 December in a calendar year shall qualify you for the applicable membership tier from 1 January to 30 June of the next calendar year.
  • Upon expiration of your membership tenure in a particular tier and if you have not earned sufficient Points to be retained in that tier, you shall be downgraded to the next relevant membership tier.
  • The benefits and privileges of each membership tier shall be as set out from time to time in the Application.

Cessation of Membership

  • If you do not wish to be a member of the GrabRewards Loyalty Programme, you may do so by opting out though the Application.
  • You will also automatically cease to be a member of the GrabRewards Loyalty Programme if you delete the Application from your mobile phone.
  • Upon your cessation to be a member of the GrabRewards Loyalty Programme, all then outstanding Points at such point of time shall be automatically cancelled. Points should be redeemed before ceasing membership as once cancelled, Points cannot be redeemed. No accumulation or carry over of Points will be permitted even if you subsequently reinstate your membership.
  • Fraud or abuse of redemptions may result in the forfeiture of accumulated Points as well as cancellation of your membership in the GrabRewards Loyalty Programme.

General

  • To the extent as permitted by applicable laws, the Company reserves the right at any time to:
  1. vary, modify or amend the terms and conditions of the GrabRewards Loyalty Programme (including adding or deleting any terms);
  2. terminate or modify the GrabRewards Loyalty Programme;
  3. revoke, adjust and/or recalculate any Points awarded;
  4. change the number of Points required for redemption of specific Rewards or substitute any Reward with another of a similar value;
  5. change the number of Points that can be earned on spendings on qualifying transportation services;
  6. modify the qualifications and eligibility for earning Points;
  7. modify the activities that earn Points;
  8. modify the methods used to calculate the number of Points to be awarded;
  9. withhold or cease the awarding of Points to you;
  10. modify the qualifying Points or other criteria for membership tier upgrades and renewals; and
  11. change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

  • The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  • You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of Points and/or the utilization of Rewards you have redeemed and all costs and expenses relating to the same shall be borne by you.

4. Fee

You agree and acknowledge that in addition to the fare which is shown on the Application, below are the fee which shall be chargeable. Such new or revised fee shall be published via any Company’s channel as it deems appropriate.

  1. Waiting Surcharge
Type of the Service Waiting Surcharge (Baht)
GrabExpress (Bike) 50
GrabExpress Car and GrabExpress (Pick-Up) 100
  1. Return trip fee: Baht 100 for all type of the Service

5. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything

necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

6. License Grant & Restrictions

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way; (ii) modify or make derivative works based on the Application and/or the Software; (iii) create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device; (iv) reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software, (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software, (vi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; (vii) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights, (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to: (i) send spam or otherwise duplicative or unsolicited messages; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein; (v) attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks; or (vi) Impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity (vii) to abstain from any conduct that could possibly damage the Company’s reputation or amount to being disreputable.

7. Intellectual Property Ownership

The Company and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. The Company’s name, the Company’s logo, the Service, the Software and/or the Application and the third party transportation providers’ logos and the product names associated with the Software and/or the Application are trademarks of the Company or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.

8. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement. You shall further ensure that it, its officers, employees and agents only use such confidential information in order to perform the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose. You shall only disclose such information to such officers, employees and agents as need to know it to fulfil its obligations under this Agreement.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

  • was at the time of receipt already in your possession;
  • is, or becomes in the future, public knowledge through no fault or omission of you;
  • was received from a third-party having the right to disclose it; or
  • is required to be disclosed by law.

9. Personal Data Protection

You agree and consent to the Company using and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company in registration forms, application forms or any other similar forms and/or any information about you that has been or may be collected, stored, used and processed by the Company from time to time and includes sensitive personal data such as data relating to health, religious or other similar beliefs. The Company may also collect device data (such as your IMEI number and the names of the apps you have installed on your device) for the purpose of fraud prevention measures.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

The Company may use and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purpose”):

  • To perform the Company’s obligations in respect of any contract entered with you;
  • To provide you with any services pursuant to the Terms of Use herein;
  • To process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • Process, manage or verify your application for the Service pursuant to the Terms of Use herein;
  • To validate and/or process payments pursuant to the Terms of Use herein;
  • To develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
  • To process any refunds, rebates and or charges pursuant to the Terms of Use herein;
  • To facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • To respond to questions, comments and feedback from you;
  • To communicate with you for any of the purposes listed herein;
  • For internal administrative purposes, such as auditing, data analysis, database records;
  • For purposes of detection, prevention and prosecution of crime;
  • For the Company to comply with its obligations under law;
  • To send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
  • To notify and invite you to events or activities organised by the Company, its partners, advertisers, and or sponsors; and/or
  • To share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.

If you do not consent to the Company processing your Personal Data for any of the Purposes, please notify the Company using the support contact details as provided in the Application.

If any of the Personal Data that you have provided to us changes, for example, if you change your e-mail address, telephone number, payment details or if you wish to cancel your account, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.

By submitting your information to the Company, you consent to the use of that information as set out in the form of submission and in the Terms of Use.

10. Third Party Interactions

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, the Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, the Application and/or the Software, and in no event, shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different Terms of Use prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers.

The Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at http://www.grab.com. You agree and allow the Company to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any third party transportation provider, other third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

11. Insurance

Unless otherwise specified in this Agreement, the Company shall be liable for any loss or damage of the parcel or document of which the details of coverage, insured amount and relevant information shall be subject to the Company’s insurer. The approval process shall be at the Company’s insurer discretion.

12. Indemnification

By agreeing to the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Software and/or the Application in your dealings with the third party merchants, transportation providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including third party transportation providers arranged via the Service, (d) your use or misuse of the Service, the Software and/or the Application, or (e) your use or misuse of Rewards or your membership under the GrabRewards Loyalty Programme, including if you commit any fraud or misrepresent any information supplied.

13. Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE, THE APPLICATION, THE SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE AND/OR REWARDS WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, REWARDS OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE APPLICATION AND/OR THE SOFTWARE WILL BE CORRECTED, OR (F) THE APPLICATION OR THE SERVER(S) THAT MAKE THE APPLICATION AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) THE APPLICATION AND/OR THE SOFTWARE TRACKS YOU OR THE VEHICLE USED BY THE THIRD PARTY TRANSPORTATION PROVIDER. THE SERVICE AND REWARDS ARE PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY SERVICES, AND/OR REWARDS INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS OBTAINED BY OR FROM THIRD PARTIES THROUGH THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE AND/OR THE REDEMPTION, SUPPLY OR USE OF REWARDS. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE, AND ANY THIRD PARTY SERVICES, INCLUDING BUT NOT LIMITED TO THE THIRD PARTY TRANSPORTATION OR OTHER SERVICES AND PRODUCTS REMAINS SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO THE COMPANY.

14. Internet Delays

THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE THIRD PARTY TRANSPORTATION PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGE, COSTS OR EXPENSES INCURRED, SUFFERED OR SUSTAINED BY YOU ARISING FROM OR IN CONNECTION WITH YOUR PARTICIPATION OR MEMBERSHIP IN THE GRABREWARDS LOYALTY PROGRAMME, INCLUDING WITHOUT LIMITATION:

  • ANY FAILURE OR REFUSAL BY ANY THIRD PARTY MERCHANTS IN ACCEPTING THE POINTS FOR REDEMPTION OR REWARDS REDEEMED;
  • ANY LOSS OF DATA AND RECORDS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE THIRD PARTY MERCHANTS PROVIDING THE REWARDS;
  • ANY ACTS, OMISSIONS, NEGLIGENCE OR WILFUL DEFAULT ON THE PART OF THE COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR CONTRACTORS RELATING TO THE GRABREWARDS LOYALTY PROGRAMME; AND
  • ANY LOSS OF VALUE OR BENEFIT THAT MAY ARISE AS A RESULT OF ANY CHANGES MADE TO THE GRABREWARDS LOYALTY PROGRAMME.

THE COMPANY SHALL NOT BE LIABLE FOR ANY INJURY TO YOUR PERSON OR LOSS OF LIFE OR PROPERTY OR DELAY OF YOUR JOURNEY FOR ANY REASON WHICH MAY INCLUDE BUT NOT LIMITED TO AN ACT OF GOD INCLUDING BUT NOT LIMITED TO NATURAL DISASTERS, TYPHOONS OR FLOOD, AN ACT OF WAR, CIVIL DISRUPTIONS OR STRIKES OR THE ANTICIPATION OF THE SAME, CRIMINAL ACTS OR OMISSIONS OF THIRD PARTIES, INDUSTRIAL ACTIONS, UNFORESEEABLE TRAFFIC CONDITIONS, SEIZURE UNDER LEGAL PROCESS, NATIONAL OR LOCAL DISRUPTIONS TO AIR, GROUND OR WATER TRANSPORTATION NETWORKS OR BREAKDOWN IN COMMUNICATION OR INFORMATION SYSTEMS.

THE COMPANY PROVIDES NO WARRANTY, ASSURANCE, OR PROMISE THAT ITS TECHNOLOGY, APPLICATIONS, OR CUSTOMER SERVICE WILL WORK AS INTENDED ON YOUR PHONE, COMPUTER, TABLET OR OTHER DEVICE.

THE COMPANY DOES NOT WARRANT OR GUARANTEE THE AVAILABILITY, RELIABILITY, TIMELINESS, ACCURACY, OR QUALITY OF THE DELIVERY SERVICES, APPLICATION OR THE THIRD PARTY TRANSPORTATION PROVIDERS.

THE COMPANY IS NOT LIABLE FOR ANY LOSSES, DAMAGES, CLAIMS OR COSTS INCLUDING ANY CONSEQUENTIAL, INDIRECT OR INCIDENTAL LOSSES OR DAMAGES TO YOUR MOBILE DEVICE OR ANY APPLICATIONS STORED THEREIN AS A RESULT OF INSTALLATION OR USE OF THE APPLICATION.

THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSSES OR DAMAGES, INCLUDING BUT NOT LIMITED TO ANY INJURY WHICH YOU MAY SUFFER, ANY DAMAGE OR LOSS TO PROPERTY OWNED BY OR IN YOUR POSSESSION, OR ANY INDIRECT LOSS AND DAMAGE, RESULTING FROM THE THIRD PARTY TRANSPORTATION PROVIDERS’ SERVICES, MATTERS RELATING TO THIRD PARTY TRANSPORTATION PROVIDERS, OR THE PROCESS OF TRANSPORTATION BY REASON OF YOU USING THE SERVICE IN YOUR CAPACITY AS A PASSENGER.

16. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

17. Assignment

This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.

18. General

This Agreement shall be governed by Thai law, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be referred to the Thailand Arbitration Centre (‘THAC’), in accordance with the Rules of the THAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the Parties (the “Arbitrator”). If Parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of the THAC in accordance with the Rules.

The seat and venue of the arbitration shall be Bangkok, in the Thai language and The fees of the Arbitrator shall be borne equally by the Parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. This shall, without limitation, also apply to the applicable law and jurisdiction as stipulated above.

The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from the third party transportation provider under this Agreement.

The Company is a licensee of GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its registered address at 6 Shenton Way, #38-01 OUE Downtown, Singapore 068809) for the Application.

ข้อกำหนดและเงื่อนไขสำหรับผู้ใช้บริการในการให้บริการประเภท
แกร็บฟู้ดในประเทศไทย

แก้ไขล่าสุดเมื่อวันที่ 19 มีนาคม 2562

ข้อความสำคัญ – กรุณาอ่านเงื่อนไขนี้อย่างรอบคอบ ในการใช้บริการ (ตามที่ได้นิยามไว้ด้านล่าง) ท่านตกลงว่า ท่านได้อ่าน เข้าใจ ยอมรับ และตกลงเงื่อนไขในการใช้บริการนี้ (ตามที่ได้นิยามไว้ด้านล่าง) นอกจากนี้ ท่านยังตกลงตามคำรับรองของท่านที่ได้ให้ไว้ด้านล่างหากท่านไม่ตกลงหรือไม่ปฏิบัติตามเงื่อนไขในการใช้บริการนี้ และประสงค์ที่จะไม่ใช้บริการต่อไป กรุณาหยุดใช้แอพพลิเคชั่น (ตามที่ได้นิยามไว้ด้านล่าง) หรือหยุดใช้บริการ

เงื่อนไขและข้อกำหนดตามที่ระบุในเอกสารนี้ (รวมเรียกว่า “เงื่อนไขในการใช้บริการ” หรือ “สัญญา” ฉบับนี้) ให้ถือเป็นข้อตกลงทางกฎหมายระหว่างท่าน และบริษัท แกร็บแท็กซี่ (ประเทศไทย) จำกัด (ทะเบียนบริษัทเลขที่ 0105556090377) (“บริษัท”) ในการใช้บริการ ท่านตกลงยอมรับเงื่อนไขในการใช้บริการตามที่ระบุไว้ด้านล่าง ทั้งนี้ การใช้แอพพลิเคชั่นในโทรศัพท์เคลื่อนที่ที่บริษัทจัดเตรียมให้ (“แอพพลิเคชั่น) ด้วยการดาวน์โหลด ติดตั้งหรือใช้ซอฟท์แวร์ใดๆ ที่เกี่ยวข้องตามที่บริษัทได้จัดเตรียมไว้ให้ (“ซอฟท์แวร์”) ซึ่งมีวัตถุประสงค์โดยรวมเพื่อให้ผู้ใช้บริการสามารถใช้บริการจัดส่งอาหารไปยังจุดหมายปลายทางที่กำหนดไว้ โดยจับคู่กับผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก (รวมเรียกว่า “บริการ”) โดยท่านยอมรับและตกลงโดยชัดแจ้งที่จะผูกพันตามเงื่อนไขในการใช้บริการและการแก้ไขและการเพิ่มเติมใดๆ ของเงื่อนไขในการใช้บริการที่อาจมีขึ้นในอนาคตตามที่ได้มีการประกาศเป็นครั้งคราวในเว็บไซต์ http://www.grab.com หรือผ่านทางแอพพลิเคชั่น

เพื่อวัตถุประสงค์แห่งเงื่อนไขในการใช้บริการนี้ ทั้งนี้ตามแต่บริบท คำว่า “ท่าน” หรือ “ผู้ใช้งาน” ให้หมายถึงบุคคลธรรมดาหรือนิติบุคคลที่ได้ตกลงเป็นผู้ใช้งานบนแอพพลิเคชั่น โดยการให้ข้อมูลทางทะเบียนขณะลงทะเบียนผ่านแอพพลิเคชั่น คำว่า “พวกเรา” “เรา” “หรือของเรา” ให้หมายถึงบริษัท

บริษัทขอสงวนสิทธิ์ในการแก้ไข ทำให้แตกต่าง และเปลี่ยนแปลงเงื่อนไขในการใช้บริการหรือนโยบายของบริษัทที่เกี่ยวกับบริการไม่ว่าเวลาใดตามที่บริษัทเห็นสมควร การแก้ไข ทำให้แตกต่าง และเปลี่ยนแปลงดังกล่าวต่อเงื่อนไขในการใช้บริการ หรือนโยบายของบริษัทเกี่ยวกับบริการจะมีผลบังคับใช้ต่อเมื่อมีการประกาศเงื่อนไขในการใช้บริการหรือนโยบายใดๆ ของบริษัทฉบับล่าสุดที่เว็บไซต์ https://www.grab.com ท่านตกลงว่า การอ่านเงื่อนไขในการใช้บริการอย่างสม่ำเสมอเป็นความรับผิดชอบของท่านเอง และเงื่อนไขในการใช้บริการที่ใช้บังคับในประเทศใดๆ ที่ท่านได้ใช้บริการอาจมีเงื่อนไขแตกต่างจากประเทศที่ท่านได้ลงทะเบียนแอพพลิเคชั่นไว้ (“ประเทศอื่นๆ”) ซึ่งเป็นประเทศที่ท่านยังคงใช้บริการต่อหลังจากที่มีการเปลี่ยนแปลงเงื่อนไขในการใช้บริการดังกล่าวไม่ว่าท่านจะได้อ่านหรือไม่ ให้ถือว่าท่านได้ให้ความยินยอมและยอมรับการเปลี่ยนแปลงดังกล่าว และท่านยังได้ตกลงว่า การใช้บริการในประเทศอื่นๆ นั้นต้องเป็นไปตามเงื่อนไขในการใช้บริการที่มีผลบังคับใช้อยู่แล้วในประเทศอื่นๆ ซึ่งสามารถเข้าไปดูรายละเอียดได้ที่เว็บไซต์ http://www.grab.com

บริษัทเป็นบริษัทที่ให้บริการด้านเทคโนโลยีซึ่งไม่ได้ให้บริการขนส่ง บริการอาหารและเครื่องดื่ม บริการส่งเอกสารหรือส่งสินค้า บริษัทไม่ใช่ร้านค้าอาหารและเครื่องดื่ม ผู้ให้บริการส่งเอกสารหรือส่งสินค้า หรือผู้ให้บริการขนส่ง บริการของบริษัทเป็นไปเพื่อเชื่อมโยงผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก (“ผู้ให้บริการขนส่ง”) กับผู้ใช้งานแอพพลิเคชั่น และผู้ให้บริการอาหารและเครื่องดื่มบนแอพพลิเคชั่นของเรา (“ร้านค้า”)

การให้บริการขนส่งนั้นขึ้นอยู่กับผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอกที่จะเสนอบริการขนส่งให้แก่ท่าน และขึ้นอยู่กับท่านว่าจะยอมรับบริการขนส่งนั้นหรือไม่ โดยร้านค้าประกอบการเป็นอิสระจากบริษัทเช่นกัน บริการของบริษัทไม่ใช่และไม่มีเจตนาที่จะให้บริการอาหารและเครื่องดื่ม และ/หรือบริการจัดส่งสินค้า ไม่มีการกระทำใดของบริษัทที่อาจตีความไม่ว่าประการใดว่าเป็นการกระทำของร้านค้าหรือผู้ให้บริการขนส่ง บริการของบริษัทเป็นไปเพื่อเชื่อมโยงท่านกับผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอกดังกล่าวแต่ไม่ใช่เพื่อวัตถุประสงค์ในการให้บริการขนส่งหรือการกระทำใดๆ ที่อาจถือได้ว่าเป็นการกระทำของผู้ให้บริการขนส่ง บริษัทจะไม่ประเมินความเหมาะสม ความถูกต้องตามกฎหมาย หรือความสามารถของผู้ให้บริการขนส่ง หรือร้านค้ารายใด บริษัทไม่มีความรับผิดชอบในการเตรียมอาหารของร้านค้า ความสะอาดปลอดภัยของอาหาร และบริษัทไม่รับรองว่าร้านค้าได้ปฏิบัติตามกฎหมายที่เกี่ยวข้องหรือกฎระเบียบเรื่องความสะอาดและปลอดภัยของอาหาร

  1. คำรับรองและคำรับประกัน

ในการใช้บริการ ท่านได้รับรองและรับประกันโดยชัดแจ้งว่า ท่านมีสิทธิตามกฎหมายที่จะยอมรับและตกลงที่จะปฏิบัติตามเงื่อนไขในการใช้บริการและท่านมีอายุอย่างน้อย 20 (ยี่สิบ) ปีบริบูรณ์ หรือสามารถเข้าทำสัญญาได้ตามกฎหมาย บริษัทจะไม่สามารถให้บริการแก่บุคคลที่ถูกห้ามไม่ให้เข้าทำสัญญาไม่ว่าด้วยเหตุใดๆ ก็ตาม หรือบุคคลที่มีอายุต่ำกว่า 20 (ยี่สิบ) ปีบริบูรณ์ หรือเว้นแต่กรณีที่บุคคลนั้นสามารถเข้าทำสัญญาได้ตามขอบเขตที่กฎหมายที่ใช้บังคับนั้นจะอนุญาต ทั้งนี้ ในการใช้บริการ ท่านยังรับรองและรับประกันว่า ท่านมีสิทธิ อำนาจและความสามารถในการใช้บริการและตกลงผูกพัน ปฏิบัติตามเงื่อนไขในการใช้บริการ นอกจากนี้ ท่านยืนยันว่า ข้อมูลทั้งหมดที่ท่านได้จัดเตรียมให้แก่บริษัทนั้นเป็นข้อมูลที่ถูกต้องและเป็นจริง การใช้บริการของท่านนั้นเพื่อการใช้ส่วนตัวสำหรับท่านแต่เพียงผู้เดียว ท่านตกลงไม่อนุญาตให้บุคคลอื่นใช้รหัสประจำตัวของท่านหรือสถานะผู้ใช้ของท่าน และท่านจะไม่โอนหรือดำเนินการใดๆ เพื่อโอนบัญชีผู้ใช้ของท่านไปยังบุคคลหรือนิติบุคคลอื่น ทุกครั้งที่ใช้บริการ ท่านตกลงที่จะปฏิบัติตามกฎหมายทั้งหมดที่ใช้บังคับไม่ว่าจะเป็นกฎหมายที่มีผลบังคับใช้ในประเทศของท่านหรือในประเทศ รัฐ และเมืองอื่นๆ ซึ่งท่านอยู่ขณะที่ใช้บริการ (“ประเทศอื่น”)

ท่านจะสามารถเข้าถึงบริการของบริษัทได้ต่อเมื่อท่านใช้วิธีที่บริษัทกำหนดไว้ และถือเป็นความรับผิดชอบของท่านในการตรวจสอบและทำให้มั่นใจว่า ท่านได้ดาวน์โหลดซอฟท์แวร์ที่ถูกต้องสำหรับอุปกรณ์ของท่าน บริษัทจะไม่รับผิดชอบใดๆ ในกรณีที่ท่านไม่มีอุปกรณ์ที่เหมาะสมในการใช้บริการ หรือหากท่านได้ดาวน์โหลดซอฟท์แวร์ผิดเวอร์ชั่นเพื่อใช้ในอุปกรณ์ของท่าน บริษัทขอสงวนสิทธิ์ไม่อนุญาตให้ท่านใช้บริการ หากท่านใช้แอพพลิเคชั่น และ/หรือซอฟท์แวร์ในอุปกรณ์ที่ไม่เหมาะสมหรือเป็นอุปกรณ์ที่ไม่ได้รับอนุญาต หรือเพื่อวัตถุประสงค์อื่นได้นอกจากที่แอพพลิเคชั่น และ/หรือซอฟท์แวร์กำหนดไว้ให้ใช้

ในการใช้บริการ ท่านรับรอง รับประกัน สัญญา และตกลงว่า

  • ท่านจะใช้บริการเพื่อวัตถุประสงค์ที่ชอบด้วยกฎหมายเท่านั้น
  • ท่านจะใช้บริการเพื่อวัตถุประสงค์ที่กำหนดให้ใช้เท่านั้น
  • ท่านจะปฏิบัติตามข้อปฏิบัติสำหรับผู้ขับและผู้ใช้แกร็บ ตามที่บริษัทประกาศกำหนดไว้ที่เว็บไซต์ www.grab.com/communitystandards
  • ท่านจะไม่ใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์เพื่อส่งหรือเก็บข้อมูลใดที่ผิดกฎหมาย หรือเพื่อวัตถุประสงค์ในการฉ้อโกง
  • ท่านจะไม่ใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์เพื่อก่อให้เกิดการรบกวน ความรำคาญ ความไม่สะดวก หรือไม่ได้ทำการจองจริง
  • ท่านจะไม่ใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์เพื่อวัตถุประสงค์อื่นนอกเหนือจากการได้รับบริการ
  • ท่านจะไม่ใช้บริการ หรือเนื้อหาใดๆ ที่เข้าถึงได้ผ่านบริการเพื่อวัตถุประสงค์ทางการค้า รวมถึงแต่ไม่จำกัดอยู่เพียงการเข้าทำสัญญา โฆษณา ชักชวน หรือขายให้แก่ร้านค้า ผู้ใช้งานแอพพลิเคชั่น หรือผู้ให้บริการขนส่ง เว้นแต่บริษัทจะได้ให้ความยินยอมเป็นการเฉพาะแก่ท่านเป็นลายลักษณ์อักษร
  • ท่านจะไม่สร้างหรือรวบรวมไม่ว่าโดยตรงหรือโดยอ้อมซึ่งการสะสม การเรียบเรียง หรือจัดทำสารบบของเนื้อหาใดๆ ที่แสดงผลผ่านบริการ เว้นแต่จะเพื่อวัตถุประสงค์ในการใช้ส่วนบุคคลของท่านที่ไม่ใช่เพื่อการค้า
  • ท่านจะไม่คัดลอกเนื้อหาใดๆ ที่แสดงผลผ่านบริการ และ/หรือแอพพลิเคชั่น รวมถึงแต่ไม่จำกัดอยู่เพียงรายการอาหารของร้านค้าและบทวิจารณ์ เพื่อนำไปเผยแพร่ต่อไม่ว่าจะในรูปแบบหรือสื่อใด
  • ท่านต้องไม่ติดต่อบุคคลภายนอกที่ให้บริการขนส่ง และ/หรือผู้ให้บริการขนส่งเพื่อวัตถุประสงค์อื่นนอกจากบริการ
  • ท่านจะไม่ก่อให้เกิดหรือพยายามให้เกิดความเสียหายแก่ผู้ให้บริการขนส่ง ไม่ว่าจะเจตนาหรือไม่
  • ท่านจะไม่พยายามที่จะก่อให้เกิดความเสียหายต่อบริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ไม่ว่าด้วยวิธีใดก็ตาม
  • ท่านจะไม่คัดลอก หรือจำหน่าย จ่าย แจก ซอฟท์แวร์ หรือเนื้อหาอื่นๆ โดยปราศจากการได้รับอนุญาตเป็นลายลักษณ์อักษรจากบริษัท
  • ท่านจะใช้ซอฟท์แวร์ และ/หรือแอพพลิเคชั่นเพื่อวัตถุประสงค์ในการใช้ส่วนบุคคลของท่านเท่านั้น และท่านจะไม่ขายต่อซอฟท์แวร์ และ/หรือแอพพลิเคชั่นดังกล่าวให้แก่บุคคลภายนอก
  • ท่านจะเก็บรักษารหัสผ่านของบัญชีของท่าน หรือรหัสประจำตัวใดๆ ที่บริษัทจัดให้ท่านเพื่ออนุญาตให้ท่านเข้าถึงบริการนั้นๆ เป็นความลับและอยู่ในที่ที่มั่นคงปลอดภัย
  • ท่านจะจัดเตรียมหลักฐานเพื่อพิสูจน์การระบุตัวตนตามที่บริษัทอาจกำหนด หรือร้องขอโดยมีเหตุอันสมควร
  • ท่านตกลงและยอมรับว่า แต่ละอุปกรณ์สามารถลงทะเบียนได้เพียงหนึ่ง (1) บัญชีผู้ใช้เท่านั้น
  • ท่านตกลงที่จะจัดเตรียมข้อมูลที่ถูกต้องครบถ้วน เป็นปัจจุบัน และเป็นข้อมูลที่สมบูรณ์สำหรับบริการและตกลงรับผิดชอบที่จะรักษาและปรับปรุงข้อมูลให้เป็นปัจจุบันอยู่เสมอเพื่อให้ข้อมูลของท่านถูกต้อง ครบถ้วน เป็นปัจจุบัน และเป็นข้อมูลที่สมบูรณ์ตลอดระยะเวลาของสัญญาฉบับนี้ ซึ่งท่านตกลงว่า บริษัทสามารถใช้ข้อมูลของท่านที่ถูกเก็บรักษาไว้ซึ่งเป็นข้อมูลที่ถูกต้องครบถ้วน เป็นปัจจุบัน และเป็นข้อมูลที่สมบูรณ์ ทั้งนี้ ท่านยอมรับว่า หากข้อมูลของท่านเป็นเท็จ ไม่ถูกต้องครบถ้วน ไม่เป็นปัจจุบัน หรือไม่สมบูรณ์ไม่ว่าด้วยประการใด บริษัทมีสิทธิแต่ไม่ถือเป็นหน้าที่ที่จะเลิกสัญญาฉบับนี้ และการใช้บริการของท่านไม่ว่าเวลาใดก็ตามโดยอาจมีหรือไม่มีหนังสือบอกกล่าว
  • ท่านจะใช้อุปกรณ์ที่ใช้ในการเชื่อมต่อหรือเข้าถึง (an access point) หรือบัญชีข้อมูลซึ่งท่านได้รับอนุญาตให้ใช้เท่านั้น
  • ท่านต้องไม่ใช้วิธีใดๆ ก็ตามเพื่อฉ้อโกง หลอกลวงบริษัท หรือเพื่อให้ท่านได้มาซึ่งทรัพย์สินหรือประโยชน์ใดๆ ผ่านวิธีการใดๆ ไม่ว่าจะเป็นการฉ้อโกงหรือด้วยประการอื่นใดก็ตามจากการจัดงาน การจัดรายการส่งเสริมการขาย หรือแคมเปญใดๆ ที่บริษัทจัดทำขึ้นเพื่อสนับสนุนให้มีการสมัครใช้บริการใหม่ หรือใช้บริการโดยลูกค้าปัจจุบันหรือลูกค้าใหม่
  • ท่านตระหนักดีว่า เมื่อเรียกใช้บริการจัดส่งอาหารหรือใช้บริการ ท่านจะถูกเรียกเก็บค่าบริการในอัตรามาตรฐานจากการใช้บริการโทรคมนาคมนั้น
  • ท่านจะไม่ก่อให้เกิดการบกวน หรือประพฤติตนไม่เหมาะสมหรือไม่เคารพต่อบริษัท หรือบุคคลภายนอกที่ให้บริการขนส่ง และ/หรือผู้ให้บริการขนส่ง ไม่ว่าท่านจะมีเหตุโกรธเคืองบริษัท หรือผู้ให้บริการขนส่งด้วยประการใดๆก็ตาม
  • ท่านต้องไม่ทำให้ระบบปฏิบัติการของเครือข่ายที่ใช้ในการให้บริการแย่ลง หรือถูกทำลาย
  • ท่านตกลงว่า บริษัทจะให้บริการท่านโดยใช้ความพยายามตามสมควร
  • ท่านตกลงว่า การใช้บริการของท่านจะเป็นไปตามนโยบายความเป็นส่วนตัวของบริษัทซึ่งอาจมีการแก้ไขเป็นครั้งคราว และ
  • ท่านจะเป็นผู้รับชอบค่าใช้จ่ายและค่าบริการใดๆทั้งหมดที่เกี่ยวข้องกับบริการ
  • ท่านตกลงว่า ท่านจะให้ความร่วมมือกับบริษัทในการในการสืบสวนการกระทำความผิดตามที่บริษัทร้องขอ และท่านตกลงจะให้ความช่วยเหลือแก่บริษัทในการปฏิบัติตามการสืบสวนภายใน คำสั่งของราชการ หรือข้อกำหนดของกฎหมายใดๆ ที่มีผลบังคับใช้ในขณะนั้น
  • ท่านตกลงรับผิดชอบต่อหน้าที่และความรับผิดทั้งหมดแต่เพียงผู้เดียวสำหรับความสูญหายหรือความเสียหายทั้งหมดที่เกิดขึ้นกับท่าน ลูกค้า บริษัท หรือบุคคลภายนอกใดๆ ซึ่งเป็นผลมาจากการไม่ปฏิบัติตามเงื่อนไขในการใช้บริการนี้
  1. การจอง

ท่านสามารถสั่งอาหารและเครื่องดื่มจากร้านค้าได้ผ่านแอพพลิเคชั่น คำสั่งซื้อดังกล่าวจะถูกจัดส่งไปยังท่านโดยผู้ให้บริการขนส่ง ทั้งนี้ ตามข้อกำหนดและเงื่อนไขที่ระบุไว้นี้

บริษัทไม่ใช่เจ้าของ ขาย หรือขายต่ออาหารและเครื่องดื่มใดๆ และไม่ได้ควบคุมร้านค้า ผู้ให้บริการขนส่ง หรือบริการใดๆ ที่พวกเขาให้ ท่านเข้าใจว่าคำสั่งซื้อใดๆ ของท่านขึ้นอยู่กับการมีอยู่ของสินค้า และพื้นที่จัดส่งที่ของร้านค้า และผู้ให้บริการขนส่ง ท่านยอมรับต่อไปว่าผู้ให้บริการขนส่งสงวนสิทธิในการจัดส่งคำสั่งซื้อหลายคำสั่งในคราวเดียวกันเพื่อความประหยัดในการเดินทาง ทั้งนี้ เมื่อสามารถกระทำได้

ตามกฎทั่วไป คำสั่งซื้ออาหารและเครื่องดื่มผ่านแอพพลิเคชั่นทั้งหมดถือว่าได้รับการยืนยันแล้ว อย่างไรก็ตาม เมื่อคืนคุณทำการจองสำเร็จแล้ว ร้านค้า และ/หรือผู้ให้บริการขนส่งอาจโทรหาท่านทางหมายเลขโทรศัพท์หรือหมายเลขโทรศัพท์มือถือที่ท่านให้ไว้ หรือติดต่อท่านทางอื่นเพื่อยืนยันรายละเอียดคำสั่งซื้อ การเปลี่ยนแปลงในคำสั่งซื้อ (เช่น ในกรณีที่ไม่มีสินค้า) ราคาที่ต้องชำระ การเปลี่ยนแปลงในราคาของคำสั่ง และ/หรือประมาณการเวลาในการจัดสั่ง เพื่อให้สิ้นข้อสงสัย บริษัทไม่มีส่วนเกี่ยวข้อง และจะไม่รับผิดชอบในความตกลงใดๆ ระหว่างท่าน กับร้านค้า และ/หรือผู้ให้บริการขนส่ง เกี่ยวกับการแก้ไข และ/หรือยกเลิกคำสั่งที่ท่านทำ โดยความตกลงนั้นไม่อาจถูกยืนยันหรือบันทึกได้โดยแอพพลิเคชั่น

บริษัท ร้านค้า และผู้ให้บริการขนส่ง ขอสงวนสิทธิที่จะไม่ดำเนินการตามการจองของท่าน ในกรณีที่ไม่สามารถติดต่อท่านทางโทรศัพท์ ขณะที่มีการโทรหาท่านเพื่อยืนยันคำสั่งซื้อ หรือติดต่อท่านไม่ได้ด้วยประการใดๆ ในกรณีดังกล่าวข้อกำหนดเกี่ยวกับการยกเลิกการจองจะถูกนำมาใช้บังคับ

ราคาของอาหารและเครื่องดื่มที่ปรากฏในแอพพลิเคชั่นนั้นถูกกำหนดโดยร้านค้าแต่เพียงผู้เดียว และเป็นการแสดงผลเพื่อเป็นข้อมูลเท่านั้น

บริษัท และผู้ให้บริการขนส่ง ไม่มีส่วนเกี่ยวข้องในกิจกรรมส่งเสริมการขายใดโดยร้านค้า และจะไม่รับผิดชอบต่อความมีอยู่ของของกำนัล ของขวัญ ของรางวัล ของแจก หรือวัตถุอื่นใดที่เกี่ยวข้องกับกิจกรรมส่งเสริมการขายที่จัดให้โดยร้านค้า

ราคาของอาหารและเครื่องดื่มในแอพพลิเคชั่นอาจไม่ถูกต้อง ด้วยเหตุผลทางเทคนิค เช่น การพิมพ์ผิด หรือข้อมูลที่ร้านค้าให้ไม่เป็นปัจจุบัน ในกรณีดังกล่าวร้านค้าอาจยกเลิกคำสั่งซื้อของท่าน ท่านตกลงว่าเป็นความรับผิดชอบของท่านเองที่จะต้องยืนยันราคาอาหารและเครื่องดื่มกับร้านค้า

ร้านค้าจะเป็นผู้รับผิดชอบแต่เพียงผู้เดียวในการรับประกันใดๆ ที่เกี่ยวข้องกับคุณภาพของอาหารและเครื่องดื่มที่ขายให้แก่ท่าน และบริษัทจะไม่รับผิดชอบไม่ว่ากรณีใดทั้งสิ้น

  1. การยกเลิกการจอง

ตามกฎทั่วไป ท่านไม่มีสิทธิยกเลิกการจองของท่าน หากท่านได้รับการยืนยันการจองแล้ว

หากท่านยกเลิกการจองหลังจากที่ยืนยันการจองแล้ว ท่านยังคงต้องชำระค่าจัดส่ง ไม่ว่าอาหารและเครื่องดื่มจะถูกเตรียมโดยร้านค้าแล้วหรือไม่

ท่านยังคงต้องชำระมูลค่าตามคำสั่งเต็มจำนวน หาก (ก) การยกเลิกของท่านเกิดขึ้นหลังจากร้านค้าได้เริ่มเตรียมอาหาร/เครื่องดื่มแล้ว หรือ (ข) ท่านไม่อยู่หรือไม่ปรากฏตัว ณ จุดส่งสินค้า หรือ (ค) ไม่สามารถติดต่อท่านได้ หรือไม่สามารถเข้าถึงตัวท่านได้ ภายใน 10 นาที นับแต่เวลาที่ผู้ให้บริการส่งสินค้ามาถึง ณ จุดส่งสินค้า

บริษัท ร้านค้า และผู้ให้บริการขนส่ง มีสิทธิที่จะไม่ดำเนินการตามการจองของท่านในกรณีดังต่อไปนี้

  • เมื่อจุดที่ขอให้จัดส่งอยู่นอกพื้นที่จัดส่งตามที่กำหนดโดยแอพพลิเคชั่น
  • ไม่สามารถติดต่อท่านได้ทางโทรศัพท์ หรือวิธีการอื่น ณ เวลาที่ยืนยันคำสั่งจองของท่าน
  • ไม่สามารถจัดส่งตามคำสั่งให้แก่ท่านได้อันเนื่องมาจากขาดข้อมูล เส้นทาง หรือการอนุญาตจากท่าน ณ เวลาที่จัดสั่ง
  • สินค้าที่ท่านสั่งทั้งหมดไม่มีอยู่ ณ ขณะที่ท่านจอง
  1. การชำระเงิน
  • ท่านอาจเลือกชำระเงินสำหรับการให้บริการขนส่งด้วยเงินสด หรือวิธีการอื่นที่ไม่ใช้เงินสด ซึ่งรวมถึแต่ไม่จำกัดอยู่เพียงบัตรเครดิต หรือบัตรเดบิต โดยแกร็บเพย์เครดิต หรือด้วยวิธีอื่นใดที่จัดให้ใช้ได้ในแอพพลิเคชั่น
  • ในกรณีที่ท่านเลือกชำระค่าบริการขนส่งอาหารด้วยบัตร ท่านต้องลงทะเบียนบัตรที่สามารถใช้ได้ซึ่งเป็นบัตรของท่านตามเงื่อนไขและข้อกำหนดที่ระบุในแอพพลิเคชั่น
  • หากบัตรเป็นของผู้อื่น เช่น ผู้ปกครองของท่าน ท่านตกลงรับประกันและตกลงว่า ท่านได้รับอนุญาตให้ใช้บัตรเพื่อชำระค่าบริการขนส่งอาหาร
  • ท่านตกลงให้ บริษัทอาจตรวจสอบและอนุมัติรายละเอียดบัตรของท่านเมื่อท่านได้ลงทะเบียนบัตรเป็นครั้งแรกกับบริษัทและใช้บริการ
  • ท่านตกลงว่า บริษัทอาจระงับการใช้บัตรได้ตามสมควร หากมีการเรียกเก็บค่าบริการที่ไม่ได้เกิดขึ้นจริงจากบัตรของท่านเพื่อตรวจสอบวิธีการชำระเงินของท่านผ่านบัตรของท่าน การระงับการใช้บัตรดังกล่าวจะปรากฏในใบแจ้งยอดบัญชีบัตรว่า “อยู่ระหว่างการพิจารณา” การระงับการใช้บัตรนั้นเพื่อเป็นมาตรการเชิงป้องกันต่อการใช้บัตรของท่านโดยไม่ได้รับอนุญาตหรือการใช้บัตรของท่านด้วยวัตถุประสงค์เพื่อการฉ้อโกง
  • ในกรณีที่การชำระเงินด้วยบัตรของคุณเกิดขึ้นในต่างประเทศ ท่านจะต้องรับผิดชอบต่อค่าใช้จ่ายใดๆ เพิ่มเติมที่เกี่ยวข้องจากการชำระด้วยบัตรดังกล่าว
  • เมื่อท่านสมัครใช้บริการ ท่านอาจได้รับทางเลือกให้ตั้งค่า “ทิป” ไว้ล่วงหน้าตามจำนวนที่ท่านเลือก ทิปดังกล่าวจะถูกเพิ่มไปในยอดค่าอาหาร และ/หรือค่าขนส่งโดยอัตโนมัติเมื่อการจัดส่งแต่ละครั้งเสร็จสิ้น และจะถูกมอบให้แก่ร้านค้า และ/หรือผู้ให้บริการขนส่ง เว้นแต่ท่านจะเปลี่ยนแปลงจำนวนทิปให้แตกต่างออกไป หรือยกเลิกทิป
  • ทันทีที่การจัดส่งถึงท่านเรียบร้อยแล้ว ท่านต้องชำระค่าอาหารและค่าจัดส่งเต็มจำนวน และการชำระเงินของท่านจะถูกหักโดยอัตโนมัติ และไม่สามารถขอคืนได้ หากท่านมีข้อร้องเรียนใดๆ ที่เกี่ยวกับบริการขนส่งที่ท่านได้รับ ให้ท่านติดต่อกับร้านค้า และ/หรือผู้ให้บริการขนส่งโดยตรง
  • บริษัทขอสงวนสิทธิ์ที่จะระงับการดำเนินธุรกรรมใดๆ หรือทำให้ไม่สามารถหรือจำกัดการใช้บัตรในกรณีที่มีข้อพิพาทเกี่ยวกับธุรกรรมซึ่งส่งผลให้มีการปฏิเสธหรือเรียกเก็บเงินจากสถาบันการเงินหรือที่ซึ่งบริษัทมีเหตุอันควรเชื่อได้ว่า บัตรนั้นได้ถูกใช้สำหรับธุรกรรมที่อาจมีการฉ้อโกง ผิดกฎหมาย หรือเกี่ยวข้องกับการก่ออาชญากรรมใดๆ หรือที่ซึ่งบริษัทมีเหตุอันควรเชื่อได้ว่า ท่านละเมิดเงื่อนไขในการใช้บริการ
  • ท่านตกลงว่า ท่านจะให้ความร่วมมือกับบริษัทในการคัดกรองอาชญากรรมทางการเงินใดๆ ตามที่บริษัทกำหนด และท่านตกลงจะให้ความช่วยเหลือแก่บริษัทในการปฏิบัติตามกฎหมายหรือกฎใดๆ ที่มีผลบังคับใช้ในขณะนั้น
  • ท่านตกลงรับผิดชอบที่จะระงับข้อพิพาทใดๆ กับบริษัทผู้ออกบัตรให้กับท่านด้วยตัวท่านเอง
  1. GrabRewards Loyalty Program

จากการใช้แอพพลิเคชั่น เมื่อมีผลใช้บังคับ ท่านจะเป็นสมาชิก GrabRewards Loyalty Program ได้โดยอัตโนมัติซึ่งเป็นระบบสมาชิกที่บริษัท และ/หรือบริษัทในเครือเป็นผู้บริหารจัดการ ซึ่งอาจใช้บังคับกับผู้ใช้งานแกร็บฟู้ด ทั้งนี้ เงื่อนไขในการใช้บริการจะได้มีการประกาศเป็นครั้งคราวในเว็บไซต์ http://www.grab.com หรือผ่านทางแอพพลิเคชั่น

  1. ภาษี

ท่านตกลงว่า สัญญาฉบับนี้ต้องเป็นไปตามกฎหมายภาษี อากร ค่าธรรมเนียม ค่าปรับ และ/หรือค่าใช้จ่ายใดๆ ที่ใช้บังคับอยู่ทั้งหมด รวมถึงการจัดเก็บภาษีใดๆ ซึ่งอาจมีผลบังคับใช้ในอนาคตไม่ว่าในเวลาใดก็ตาม ท่านยังตกลงว่า จะใช้ความพยายามอย่างดีที่สุดในการทำทุกอย่างที่จำเป็นและตามที่กฎหมายที่เกี่ยวข้องกำหนดเพื่อก่อให้เกิด ช่วยเหลือ และ/หรือปกป้องบริษัทจากการเรียกร้องหรือพิสูจน์เครดิตภาษีซื้อ การหักกลบลบหนี้ การให้ส่วนลด หรือการคืนเงินใดๆ ที่เกี่ยวกับภาษีใดๆ ที่ได้ชำระไปแล้ว หรือที่ต้องชำระโดยเกี่ยวกับบริการภายใต้สัญญาฉบับนี้

  1. การอนุญาตให้ใช้สิทธิและข้อจำกัดในการใช้สิทธิ

บริษัทและผู้อนุญาตให้ใช้สิทธิของบริษัท (แล้วแต่กรณี) ตกลงให้สิทธิแก่ท่านซึ่งเป็นสิทธิที่เพิกถอนได้ ไม่จำกัดเฉพาะแต่เพียงผู้เดียว ไม่สามารถโอน ไม่สามารถมอบหมายได้ เป็นสิทธิเฉพาะบุคคล เป็นการอนุญาตให้ใช้สิทธิที่จำกัดเฉพาะการใช้แอพพลิเคชั่น และ/หรือซอฟท์แวร์ ทั้งนี้ การใช้สิทธิต้องเป็นไปเพื่อวัตถุประสงค์ส่วนบุคคลและไม่ใช่เพื่อวัตถุประสงค์ในทางการค้าหากำไรเป็นไปตามรายละเอียดที่ระบุในเงื่อนไขในการใช้บริการ บริษัทและผู้อนุญาตให้ใช้สิทธิของบริษัทขอสงวนสิทธิ์ในการให้สิทธิทั้งหมดแก่ท่าน

ท่านตกลงที่จะไม่ (ก) อนุญาตให้ใช้สิทธิ อนุญาตให้ช่วงสิทธิ ขาย ขายต่อ โอน โอนสิทธิ จำหน่ายจ่ายแจก หรือดำเนินการใดๆ ให้มีการใช้ในเชิงพาณิชย์ หรือทำให้มีขึ้นต่อบุคคลภายนอกต่อแอพพลิเคชั่น และ/หรือซอฟท์แวร์ไม่ว่ากรณีใดๆ (ข) แก้ไขหรือสร้างชิ้นงานที่มาจากแอพพลิเคชั่น และ/หรือซอฟท์แวร์ (ค) สร้างการเชื่อมโยง (link) ในอินเทอร์เน็ตเพื่อใช้กับแอพพลิเคชั่น หรือดำเนินการใดๆ เพื่อคัดลอก (“frame or mirror”) ซอฟท์แวร์บนเครื่องเซิร์ฟเวอร์ (server) อื่นใด หรือระบบเครือข่ายไร้สาย (wireless) หรืออุปกรณ์เชื่อมต่อกับอินเทอร์เน็ต (internet-based device) (ง) การทำวิศวกรรมย้อนกลับ (reverse engineer) หรือการเข้าสู่ซอฟท์แวร์เพื่อ (1) สร้างผลิตภัณฑ์หรือบริการที่สามารถแข่งขันได้ในตลาด (build a competitive product or service) (2) สร้างสินค้าที่ใช้แนวความคิด ลักษณะเฉพาะ (features) หน้าที่ (functions) หรือกราฟฟิคของแอพพลิเคชั่น และ/หรือซอฟท์แวร์ หรือ (3) การลอกเลียนแบบความคิด ลักษณะเฉพาะ (features) หน้าที่ (functions) หรือกราฟฟิคใดๆ ของแอพพลิเคชั่น และ/หรือซอฟท์แวร์ (จ) การเขียน โปรแกรมอัตโนมัติหรือสคริปต์ (รวมถึงแต่ไม่จำกัดเฉพาะ เว็บสไปเดอร์ (web spiders) เว็บครอว์เลอร์ (web crawlers) เว็บโรบอท (web robots) เว็บแอนทส์ (web ants) สารบัญเว็บไซต์ (web indexers) บ็อทส์ (bots) ไวรัส หรือหนอนคอมพิวเตอร์ (worms) หรือโปรแกรมใดๆ ซึ่งอาจทำให้เครื่องเซิร์ฟเวอร์ (server) หลายเครื่องทำการร้องขอเพื่อเรียกใช้บริการได้หลายครั้งต่อวินาที หรือ การก่อให้เกิดภาระหรือการจำกัดการพัฒนาของการปฏิบัติการ (unduly burdens or hinders the operation) และ/หรือ การปฏิบัติการของแอพพลิเคชั่น และ/หรือซอฟท์แวร์ (ฉ) ใช้โรบ็อท สไปเดอร์ site search retrieval แอพพลิเคชั่น หรือคู่มือหรืออุปกรณ์อัตโนมัติ หรือกระบวนการเพื่อเรียกข้อมูลคืนมา (retrieve) ทำดัชนี (index) กระบวนการที่กระทํากับข้อมูลจํานวนมากเพื่อค้นหารูปแบบและความสัมพันธ์ที่ซ่อนอยู่ในชุดข้อมูลนั้น (“data mine”) หรือไม่ว่าด้วยวิธีใดๆ การทำซ้ำ หรือการดึงข้อมูลด้วยวิธีใดๆ เพื่อให้รู้การใช้งาน/โครงสร้างของแอพพลิเคชั่น (navigational structure) หรือการนำเสนอบริการหรือเนื้อหาต่างๆ (ช) โพสต์ จัดจำหน่าย หรือทำซ้ำ ไม่ว่าด้วยวิธีใดก็ตามซึ่งเอกสารที่มีลิขสิทธิ์ เครื่องหมายการค้า หรือข้อมูลที่เป็นทรัพย์สินทางปัญญาโดยไม่ได้รับความยินยอมล่วงหน้าจากเจ้าของสิทธิของทรัพย์สินทางปัญญาดังกล่าว (ซ) นำลิขสิทธิ์ เครื่องหมายการค้า หรือสิทธิในทรัพย์สินทางปัญญาที่ระบุในบริการออก

ท่านอาจใช้ซอฟท์แวร์และ/หรือแอพพลิเคชั่นเพื่อวัตถุประสงค์ในการใช้ส่วนตัวเท่านั้น ไม่ใช่เพื่อวัตถุประสงค์ในเชิงพาณิชย์ และต้องไม่ใช้ซอฟท์แวร์และ/หรือแอพพลิเคชั่นในการ (ก) ส่งข้อความที่ผู้รับไม่ได้ร้องขอ (spam) หรือข้อความซ้ำๆ หรือข้อความที่ไม่พึงประสงค์ (ข) ส่งหรือเก็บสิ่งของที่ละเมิด ลามกอนาจาร หมิ่นประมาท ใส่ร้าย หรือผิดกฎหมายหรือละเมิดกฎหมายไม่ว่าด้วยประการใดๆ (รวมถึงแต่ไม่จำกัดเฉพาะวัตถุที่เป็นอันตรายต่อเด็กหรือละเมิดสิทธิส่วนบุคคลของบุคคลที่สาม) (ค) ส่งวัสดุที่มีไวรัสในซอฟท์แวร์ หนอนคอมพิวเตอร์ (worm) ไวรัสโทราจาน (trojan horses) หรือรหัสคอมพิวเตอร์ ไฟล์ สคริปต์ ตัวการ หรือโปรแกรมอื่นๆ ที่เป็นอันตราย (ง) ขัดขวางหรือทำลายความสมบูรณ์หรือการปฏิบัติการของซอฟท์แวร์และ/หรือแอพพลิเคชั่น หรือข้อมูลที่ระบุในซอฟท์แวร์และ/หรือแอพพลิเคชั่นนั้น (จ) พยายามที่จะเข้าถึงซอฟท์แวร์และ/หรือแอพพลิเคชั่น หรือระบบหรือเครือข่ายที่เกี่ยวข้อง หรือ (ฉ) ปลอมเป็นบุคคลหรือนิติบุคคลใดๆ หรือการแสดงข้อความอันเป็นเท็จไม่ว่าด้วยวิธีใดๆ เพื่อแสดงความเกี่ยวข้องกับบุคคลหรือนิติบุคคลใดบุคคลหนึ่ง (ช) ละเว้นจากการดำเนินการใดๆ ที่อาจก่อให้เกิดความเสียหายแก่ชื่อเสียงของบริษัท หรือการทำลายชื่อเสียง

  1. ความเป็นเจ้าของในทรัพย์สินทางปัญญา

บริษัทและผู้อนุญาตให้ใช้สิทธิของบริษัท (แล้วแต่กรณี) เป็นเจ้าของสิทธิ กรรมสิทธิ์และประโยชน์รวมถึงสิทธิทั้งหมดที่เกี่ยวข้องกับทรัพย์สินทางปัญญาในซอฟท์แวร์ และ/หรือแอพพลิเคชั่น และส่วนที่เกี่ยวข้อง บริการและคำแนะนำ ความคิด คำร้องขอเพื่อปรับปรุงให้ดีขึ้น (enhancement request) การตอบรับ คำแนะนำต่อ หรือข้อมูลอื่นๆ ที่ท่านหรือบุคคลอื่นๆ จัดเตรียมให้ซึ่งเป็นข้อมูลที่เกี่ยวข้องกับบริการ เงื่อนไขในการใช้บริการนี้ไม่ถือเป็นสัญญาซื้อขาย และไม่เป็นการโอนกรรมสิทธิ์ใดๆ ในหรือที่เกี่ยวข้องกับการให้บริการ ซอฟท์แวร์ และ/หรือแอพพลิเคชั่นให้แก่ท่าน หรือสิทธิในทรัพย์สินทางปัญญาใดๆ ที่บริษัทและ/หรือผู้อนุญาตให้ใช้สิทธิของบริษัทเป็นเจ้าของ ชื่อ โลโก้ บริการ ซอฟท์แวร์ และ/หรือแอพพลิเคชั่นของบริษัท และโลโก้ของผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก และชื่อของผลิตภัณฑ์ที่เกี่ยวกับซอฟท์แวร์ และ/หรือแอพพลิเคชั่นเป็นเครื่องหมายการค้าของบริษัทหรือบุคคลภายนอก และไม่มีสิทธิหรือการอนุญาตให้ใช้สิทธิที่ให้แก่บุคคลที่กล่าวมาข้างต้น ทั้งนี้ เพื่อหลีกเลี่ยงข้อสงสัยที่อาจเกิดขึ้นข้อกำหนดของซอฟท์แวร์และแอพพลิเคชั่นต้องประกอบด้วยอุปกรณ์ กระบวนการ และการออกแบบในซอฟท์แวร์และแอพพลิเคชั่นทั้งหมด

  1. ความลับ

ท่านตกลงรักษาความลับสำหรับข้อเท็จจริงและข้อมูลทั้งหมดที่เกี่ยวกับบริษัท บริการ ผลิตภัณฑ์ ธุรกิจ แผนการตลาดและการส่งเสริมการขาย หรือปฏิบัติการอื่นๆ ของบริษัทและของบริษัทในเครือซึ่งเป็นข้อมูลที่ได้เปิดเผยให้แก่ท่านโดยหรือในนามของบริษัท (ไม่ว่าจะด้วยวาจาหรือเป็นลายลักษณ์อักษร และไม่ว่าจะก่อน ภายใน หรือหลังจากวันที่ระบุในสัญญาฉบับนี้) หรือเป็นข้อมูลที่ท่านได้จากบริษัท หรือบริษัทในเครือไม่ว่าโดยทางตรงหรือทางอ้อม หรือเป็นข้อมูลที่สร้างขึ้นมาจากการทำสัญญาฉบับนี้ ทั้งนี้ ท่านยังต้องดำเนินการให้มั่นใจว่า พนักงาน ลูกจ้าง และตัวแทนของท่านเท่านั้นที่มีสิทธิใช้ข้อมูลอันเป็นความลับดังกล่าว เพื่อการบริการ และท่านต้องไม่เปิดเผยข้อมูลดังกล่าวให้แก่บุคคลภายนอกและไม่ใช้ข้อมูลอันเป็นความลับดังกล่าวโดยปราศจากการได้รับความยินยอมเป็นลายลักษณ์อักษรจากบริษัทก่อนและไม่ใช้ข้อมูลอันเป็นความลับเพื่อวัตถุประสงค์อื่นใด

หน้าที่ในการรักษาข้อมูลอันเป็นความลับตามที่กล่าวข้างต้น จะไม่ใช้กับกรณีดังต่อไปนี้ตราบเท่าที่ท่านสามารถแสดงให้เห็นถึงข้อมูลที่เกี่ยวข้องดังกล่าวว่า

  • ณ เวลาที่ท่านได้รับข้อมูลอันเป็นความลับนั้น ท่านได้มีข้อมูลดังกล่าวอยู่ในครอบครองมาก่อนแล้ว
  • ข้อมูลอันเป็นความลับซึ่งเป็นหรือกลายเป็นข้อมูลสาธารณะในอนาคตโดยไม่ได้เกิดจากการกระทำความผิดหรือละเว้นการปฏิบัติหน้าที่ใดๆ ของท่าน
  • ได้รับข้อมูลจากบุคคลภายนอกซึ่งมีสิทธิในการเปิดเผยข้อมูลดังกล่าว หรือ
  • เป็นการเปิดเผยข้อมูลอันเป็นความลับเนื่องจากกฎหมายกำหนด
  1. ความเป็นส่วนตัวของข้อมูล และนโยบายการคุ้มครองข้อมูลส่วนบุคคล

ท่านตกลงและให้ความยินยอมแก่บริษัทในการใช้และประมวลผลข้อมูลส่วนบุคคลของท่านเพื่อวัตถุประสงค์และเพื่อการดำเนินการตามที่ระบุด้านล่างนี้

เพื่อวัตถุประสงค์ของสัญญาฉบับนี้ “ข้อมูลส่วนบุคคล” หมายถึง ข้อมูลที่เกี่ยวกับท่านซึ่งสามารถระบุตัวตนได้ รวมถึงแต่ไม่จำกัดเฉพาะชื่อ หมายเลขบัตรประจำตัวประชาชน หมายเลขประจำตัวในใบสูติบัตร เลขหนังสือเดินทาง สัญชาติ ที่อยู่ หมายเลขโทรศัพท์ รายละเอียดบัตรเครดิตหรือบัตรเดบิต เชื้อชาติ เพศ วันเกิด ที่อยู่ทางไปรษณีย์อิเล็กทรอนิกส์ ข้อมูลใดๆ เกี่ยวกับท่านซึ่งท่านได้ให้ไว้แก่บริษัทไม่ว่าในทางใด และ/หรือข้อมูลใดๆ เกี่ยวกับท่านซึ่งบริษัทได้รวบรวม เก็บรักษา ใช้ และดำเนินการประมวลผลใดๆ บริษัทยังอาจรวบรวมข้อมูลอุปกรณ์ (เช่น เลข IMEI ของท่าน และชื่อของแอพพลิเคชั่นอื่นๆ ที่ท่านได้ติดตั้งลงในอุปกรณ์ของท่าน) เพื่อวัตถุประสงค์ในการป้องกันการฉ้อโกง

การให้ข้อมูลส่วนบุคคลของท่านนั้นเป็นไปโดยสมัครใจ อย่างไรก็ดี หากท่านไม่ให้ข้อมูลส่วนบุคคลใดๆ ของท่านให้แก่บริษัท คำร้องขอของท่านเพื่อสมัครแอพพลิเคชั่นจะไม่สมบูรณ์ และบริษัทจะไม่สามารถดำเนินการประมวลผลข้อมูลส่วนบุคคลของท่านได้เพื่อวัตถุประสงค์ตามที่ระบุไว้ด้านล่างและอาจทำให้บริษัทไม่สามารถอนุญาตให้ท่านใช้บริการของบริษัทได้

บริษัทอาจใช้และประมวลผลข้อมูลส่วนบุคคลของท่านเพื่อธุรกิจและกิจกรรมของบริษัทซึ่งรวมถึงแต่ไม่จำกัดเฉพาะกรณีดังต่อไปนี้ (“วัตถุประสงค์”)

  • เพื่อปฏิบัติหน้าที่ของบริษัทตามที่ระบุในสัญญาใดๆ ที่บริษัททำกับท่าน
  • เพื่อให้บริการใดๆ แก่ท่านให้เป็นไปตามเงื่อนไขในการใช้บริการ
  • เพื่อประมวลผล จัดการหรือตรวจสอบสำหรับใบสมัครของท่านสำหรับบริการตามที่ระบุในเงื่อนไขในการใช้บริการ
  • เพื่อทำให้การชำระเงินสมบูรณ์ และ/หรือดำเนินการชำระเงินเป็นไปตามเงื่อนไขในการใช้บริการ
  • เพื่อดำเนินการคืนเงิน รับส่วนลด และเรียกเก็บค่าบริการใดๆ เป็นไปตามที่กำหนดในเงื่อนไขในการใช้บริการ
  • เพื่ออำนวยความสะดวกหรือทำให้สามารถดำเนินการตรวจสอบใดๆ ได้ตามที่กำหนดไว้ในเงื่อนไขในการใช้บริการ
  • เพื่อพัฒนา เพิ่มประสิทธิภาพ และจัดให้มีสิ่งใดๆ ก็ตามที่กำหนดในเงื่อนไขในการใช้บริการเพื่อตอบสนองความต้องการของท่าน
  • เพื่อวัตถุประสงค์ในการบริหารการจัดการภายใน เช่น การตรวจสอบ การวิเคราะห์ข้อมูล การบันทึกฐานข้อมูล
  • เพื่อวัตถุประสงค์ในการสืบค้น การป้องกัน และการฟ้องคดีอาญา รวมถึงที่เกี่ยวข้องกับหน้าที่ของบริษัทภายใต้กฎหมายใดๆ ที่บังคับใช้ ระเบียบ แนวทาง หรือคำสั่งที่ออกโดยรัฐบาลหรือหน่วยงานราชการใดๆ (ไม่ว่าจะในประเทศไทยหรือต่างประเทศ)
  • เพื่อให้บริษัทปฏิบัติตามหน้าที่กฎหมายใดๆ ที่บังคับใช้ ระเบียบ แนวทาง หรือคำสั่งที่ออกโดยรัฐบาลหรือหน่วยงานราชการใดๆ (ไม่ว่าจะในประเทศไทยหรือต่างประเทศ รวมถึงการเปิดเผยข้อมูลส่วนบุคคลให้แก่หน่วยงานบังคับใช้กฎหมายหรือศาลในประเทศไทยหรือต่างประเทศ)
  • เพื่อตอบคำถาม ความเห็นและเสียงตอบรับจากท่าน
  • เป็นไปตามกฎหมายที่บังคับใช้อนุญาตให้ใช้ จัดเก็บ เปิดเผย และประมวลผลข้อมูลส่วนบุคคล

นอกเหนือจากวัตถุประสงค์ข้างต้น บริษัทอาจประสงค์จะติดต่อท่านผ่านอีเมล์ โทรศัพท์ หรือข้อความเกี่ยวกับเรื่องดังต่อไปนี้ (“วัตถุประสงค์ด้านการตลาด”)

  • เพื่อประมวลผลการมีส่วนร่วมในงาน กิจกรรมส่งเสริมการขาย ฝึกอบรม โฟกัสกรุ๊ป การศึกษางานวิจัย การประกวด โพล การทำสำรวจ หรือการผลิตงานใดๆ และเพื่อติดต่อสื่อสารกับท่านในการร่วมงานดังกล่าว
  • เพื่อส่งข้อความเตือน จดหมายข่าว ข้อมูลที่เป็นปัจจุบันจดหมายทางไปรษณีย์ เอกสารที่เกี่ยวกับการส่งเสริมการขาย สิทธิพิเศษ ข้อความตามเทศกาลต่างๆ จากบริษัท คู่ค้า ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุน
  • เพื่อแจ้งและเชิญให้ท่านมางานหรือกิจกรรมต่างๆ ที่บริษัท คู่ค้า ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุนได้จัดขึ้น และ/หรือ
  • เพื่อเปิดเผยข้อมูลส่วนบุคคลของท่านระหว่างบริษัทภายในกลุ่มบริษัทของบริษัทที่ประกอบด้วยบริษัทลูก บริษัทในเครือ และ/หรือบริษัทที่ควบคุมร่วมกันของบริษัทโฮลดิ้งของกลุ่ม (“กลุ่มบริษัท”) กับตัวแทนของบริษัท และตัวแทนของกลุ่มบริษัท ผู้จัดทำซึ่งเป็นบุคคลภายนอก ผู้พัฒนา ผู้จัดทำโฆษณา คู่ค้า บริษัทที่จัดงาน หรือผู้สนับสนุนของกลุ่มบริษัทผู้ซึ่งอาจติดต่อสื่อสารกับท่านไม่ว่าด้วยเหตุผลประการใดก็ตาม

หากท่านไม่ได้ให้ความยินยอมแก่บริษัทในการประมวลผลข้อมูลส่วนบุคคลของท่านไม่ว่าเพื่อวัตถุประสงค์ด้านการตลาดข้อใดก็ตาม กรุณาแจ้งให้บริษัททราบโดยใช้รายละเอียดของการติดต่อตามที่ระบุในแอพพลิเคชั่น

หากท่านได้ทำการเปลี่ยนแปลงข้อมูลส่วนบุคคลใดๆ ที่ท่านได้จัดเตรียมไว้ให้แก่บริษัท เช่น หากท่านเปลี่ยนแปลงที่อยู่ทางไปรษณีย์อิเล็กทรอนิกส์ หมายเลขโทรศัพท์ รายละเอียดการชำระเงิน หรือหากท่านประสงค์ที่จะยกเลิกบัญชีผู้ใช้ของท่าน กรุณาปรับปรุงรายละเอียดของท่านให้เป็นปัจจุบันอยู่เสมอโดยการส่งคำร้องขอของท่านไปยังรายละเอียดของการติดต่อตามที่ระบุในแอพพลิเคชั่น

บริษัทจะใช้ความพยายามอย่างดีที่สุดในการทำให้การแก้ไขเปลี่ยนแปลงดังกล่าวมีผลภายในสิบสี่ (14) วันทำการนับจากวันที่ได้รับแจ้งการเปลี่ยนแปลงดังกล่าว

  1. ความสัมพันธ์กับบุคคลภายนอก

ในระหว่างการใช้บริการ ท่านอาจมีการติดต่อเพื่อซื้อสินค้า และ/หรือใช้บริการจากบุคคลภายนอก หรือเข้าร่วมรายการส่งเสริมการขายของผู้ให้บริการซึ่งเป็นบุคคลภายนอกที่เกี่ยวข้อง ผู้จัดทำโฆษณา หรือผู้สนับสนุนซึ่งแสดงสินค้าและ/หรือการให้บริการผ่านบริการ ซอฟท์แวร์และ/หรือแอพพลิเคชั่น ทั้งนี้โดยความยินยอมเป็นลายลักษณ์อักษรจากบริษัท กิจกรรม เงื่อนไขและข้อกำหนด คำรับรองหรือคำรับประกันใดๆ ที่เกี่ยวข้องกับกิจกรรมดังกล่าว เป็นเรื่องเฉพาะตัวระหว่างท่านและบุคคลภายนอกที่เกี่ยวข้อง บริษัทและผู้อนุญาตให้ใช้สิทธิของบริษัทไม่มีความรับผิดชอบ หน้าที่ หรือความรับผิด สำหรับการติดต่อ การซื้อ การทำธุรกรรม การทำรายการส่งเสริมการขายใดๆ ระหว่างท่านและบุคคลภายนอกดังกล่าว กลุ่มบริษัทไม่รับรองแอพพลิเคชั่น หรือไซต์ (sites) ในอินเทอร์เน็ตซึ่งเชื่อมผ่านบริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ และไม่มีกรณีใดๆ ที่บริษัท ผู้อนุญาตให้ใช้สิทธิของบริษัท หรือกลุ่มบริษัทต้องรับผิด ต่อคอนเทนท์ สินค้า บริการ หรือวัสดุอื่นๆ ที่มีอยู่ใน หรือหาได้จากไซต์ (site) หรือจากผู้ให้บริการซึ่งเป็นบุคคลภายนอกดังกล่าว บริษัทจะให้บริการแก่ท่านตามที่ระบุในเงื่อนไขในการใช้บริการ ท่านตระหนักดีว่า บุคคลภายนอกซึ่งเป็นผู้ให้บริการขนส่ง ผู้ขายสินค้า และ/หรือผู้ให้บริการอาจกำหนดให้มีข้อตกลงเพิ่มเติม หรือแตกต่างจากที่ระบุในเงื่อนไขในการใช้บริการก่อนการใช้หรือเข้าถึงสินค้าหรือบริการดังกล่าว และบริษัทต้องไม่ใช่คู่สัญญาและไม่มีหน้าที่ต้องรับผิดต่อความรับผิดชอบ และ/หรือความรับผิดใดๆ และทั้งหมดที่เกิดจากข้อตกลงดังกล่าวระหว่างท่านและผู้ให้บริการซึ่งเป็นบุคคลภายนอก

บริษัทอาจใช้บุคคลภายนอกให้โฆษณาและทำการตลาดผ่านบริการและผ่านกลไกอื่นๆ เพื่อสนับสนุนบริการ และ/หรือเพื่อให้ได้รับรายได้เพิ่มขึ้น ทั้งนี้ การที่ท่านตกลงยอมรับเงื่อนไขในการใช้บริการให้ถือว่า ท่านตกลงยอมรับการโฆษณาและการตลาดดังกล่าว หากท่านไม่ต้องการรับโฆษณาดังกล่าว ท่านต้องแจ้งให้บริษัททราบเป็นลายลักษณ์อักษร หรือเป็นไปตามกระบวนการตามที่บริษัทกำหนด ในกรณีที่ท่านเลือกที่จะไม่รับบริการการโฆณาดังกล่าว บริษัทขอสงวนสิทธิ์ที่จะเรียกเก็บค่าบริการใดๆ ที่สูงขึ้นจากท่าน หรือปฏิเสธให้ท่านใช้บริการ หากมีค่าบริการที่สูงขึ้นจะมีการโพสต์ค่าบริการดังกล่าวในเว็บไซต์ของบริษัทที่ http://www.grab.com ท่านตกลงและอนุญาตให้บริษัทรวบรวมและเปิดเผยข้อมูลของท่านและการใช้บริการของท่านโดยไม่เปิดเผยชื่อของท่านซึ่งถือเป็นส่วนหนึ่งของประวัติของลูกค้า หรือรายงานหรือการวิเคราะห์ที่มีความคล้ายคลึงกัน ท่านตกลงว่ามันเป็นความรับผิดชอบของท่านที่จะต้องใช้ความระมัดระวังต่อการดำเนินการและการสื่อสารระหว่างกันทั้งหมดกับผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก หรือผู้ให้บริการอื่นๆ ซึ่งเป็นบุคคลภายนอก ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุนที่ท่านติดต่อด้วยผ่านบริการ และ/หรือการทำโฆษณา หรือการทำสื่อการตลาดใดๆ ผ่านบริการ

  1. การชดใช้ค่าเสียหาย

เมื่อท่านได้ตกลงยอมรับเงื่อนไขในการใช้บริการจากการใช้บริการ ท่านตกลงที่จะปกป้อง ชดใช้ คุ้มครองบริษัท ผู้อนุญาตให้ใช้สิทธิของบริษัท และบริษัทแม่ของคู่สัญญาดังกล่าว บริษัทในเครือ บริษัทลูก พนักงาน กรรมการ สมาชิก ผู้รับมอบอำนาจและตัวแทนจากการเรียกร้อง ค่าใช้จ่าย ค่าเสียหาย ขาดทุน ความรับผิดและค่าใช้จ่ายใดๆ ทั้งหมด (รวมถึงค่าทนายและค่าใช้จ่าย และ/หรือการดำเนินการใดๆ ตามที่กฎหมายกำหนด) เกิดจากหรือเกี่ยวเนื่องจาก (ก) การใช้บริการ ซอฟต์แวร์ และ/หรือแอพพลิเคชั่นในการตกลงของท่านกับบุคคลภายนอกที่เป็นร้านค้า ผู้ให้บริการขนส่งและ/หรือส่งสินค้า บุคคลภายนอกที่ให้บริการ หุ้นส่วน ผู้โฆษณา และ/หรือผู้สนับสนุน หรือ (ข) การละเมิดหรือการไม่ปฏิบัติตามเงื่อนไขในการใช้บริการหรือกฎหมายหรือกฏใดๆ ที่ใช้บังคับไม่ว่าจะมีการอ้างอิงในเงื่อนไขในการใช้บริการหรือไม่ก็ตาม หรือ (ค) การละเมิดสิทธิใดๆ ของบุคคลภายนอกใดๆ รวมถึงร้านค้า หรือบุคคลภายนอกที่ให้บริการขนส่ง และ/หรือผู้ให้บริการขนส่ง ที่จัดให้ผ่านบริการ หรือ (ง) การใช้หรือการใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์โดยมิชอบ

  1. ข้อจำกัดความรับผิดในการรับประกัน

บริษัทจะไม่ให้คำรับรอง รับประกัน หรือค้ำประกันต่อความน่าเชื่อถือ ความตรงต่อเวลา คุณภาพ ความเหมาะสม สภาพพร้อมใช้งาน ความแม่นยำ หรือความสมบูรณ์ของบริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ บริษัทจะไม่ให้คำรับรองหรือคำรับประกันว่า (ก) การใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์จะปลอดภัย ตรงต่อเวลา ไม่ถูกขัดขวาง หรือปราศจากข้อบกพร่องใดๆ หรือปฏิบัติการประกอบกับอุปกรณ์ฮาร์ดแวร์ ซอฟท์แวร์ ระบบหรือข้อมูลอื่นๆ (ข) บริการ จะตรงตามความต้องการหรือความคาดหวังของท่าน (ค) ข้อมูลใดๆ ที่เก็บรักษาไว้จะมีความถูกต้องแม่นยำหรือน่าเชื่อถือ (ง) คุณภาพของสินค้า บริการ ข้อมูล หรือวัถตุอื่นใดที่ท่านซื้อมาหรือได้รับผ่านทางแอพพลิเคชั่นจะตรงตามความต้องการหรือความคาดหวังของท่าน (ฉ) ความผิดพลาดหรือความบกพร่องของแอพพลิเคชั่น และ/หรือซอฟท์แวร์จะได้รับการแก้ไขให้ถูกต้อง หรือ (ช) แอพพลิเคชั่นหรือเซิร์ฟเวอร์ซึ่งจะทำให้แอพพลิเคชั่นปราศจากไวรัสหรือส่วนประกอบอื่นๆ ที่เป็นอันตราย หรือ (ซ) แอพพลิเคชั่น และ/หรือซอฟท์แวร์ที่ติดตามท่านหรือยานพาหนะที่ผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอกใช้ บริการที่บริษัทจัดให้แก่ท่านจะเป็นไปตามสภาพที่ท่านได้รับอย่างเคร่งครัด (on an “As Is” Basis) เงื่อนไข คำรับรองและคำรับประกันทั้งหมดไม่ว่าจะโดยตรงหรือโดยปริยาย ตามที่กฎหมายกำหนด หรือโดยประการอื่น รวมถึงแต่ไม่จำกัดเพียงคำรับประกันโดยปริยายเรื่องการรับประกันเรื่องการใช้บริการสมประโยชน์ตามวิสัยของการใช้ทั่วๆ ไป การใช้บริการสมประโยชน์หรือความมุ่งหมายโดยเฉพาะ หรือการไม่ละเมิดสิทธิของบุคคลภายนอก ซึ่งไม่รวมอยู่ในคำรับประกันและบริษัทไม่ต้องรับผิดเท่าที่กำหนดไว้สูงสุดและมากที่สุด

บริษัทจะไม่ให้คำรับรอง รับประกัน หรือค้ำประกันต่อความน่าเชื่อถือ ความปลอดภัย ความตรงต่อเวลา คุณภาพ ความเหมาะสม หรือสภาพพร้อมใช้งาน ของบริการใดๆ และ/หรือรีวอร์ด รวมถึงแต่ไม่จำกัดเฉพาะการให้บริการขนส่งของบุคคลภายนอก หรือบริการและสินค้าอื่นๆ ที่ได้รับโดยหรือจากบุคคลภายนอกผ่านการใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ และ/หรือการแลกใช้ การให้ หรือการใช้รีวอร์ด ท่านยอมรับและตกลงว่า ท่านยอมรับความเสี่ยงทั้งหมดแต่เพียงผู้เดียวที่เกิดขึ้นจากการใช้บริการของท่าน และบริการใดๆ ของบุคคลภายนอก รวมถึงแต่ไม่จำกัดเฉพาะการให้บริการขนส่งโดยบุคคลภายนอก หรือบริการและสินค้าอื่นๆ และท่านตกลงไม่เรียกร้องค่าเสียหายหรือค่าใช้จ่ายใดๆ จากบริษัทไม่ว่าด้วยประการใดก็ตาม

  1. ความล่าช้าของอินเทอร์เน็ต

บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์อาจขึ้นอยู่กับข้อจำกัด ความล่าช้า และปัญหาอื่นๆ จากการใช้อินเทอร์เน็ตและการติดต่อสื่อสารทางอิเล็กทรอนิกส์รวมถึงอุปกรณ์ที่ท่านใช้ หรือเป็นความผิดของผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก การไม่สามารถเชื่อมต่อ ไม่มีสัญญาน การปิดหรือการที่ไม่สามารถใช้งานได้ บริษัทไม่มีความรับผิดต่อความล่าช้า ความล้มเหลวในการส่งมอบ ความเสียหาย หรือความสูญเสียใดๆ อันเป็นผลมาจากปัญหาดังกล่าว

  1. การจำกัดความรับผิด

การเรียกร้องใดๆ ของท่านต่อบริษัทนั้นไม่ว่ากรณีใดๆ บริษัทจะมีความรับผิดไม่เกินมูลค่าทั้งหมดของจำนวนค่าบริการที่ท่านได้ชำระตามจริงและ/หรือค่าบริการที่ได้เรียกเก็บจากท่าน เนื่องจากการใช้บริการระหว่างที่เกี่ยวกับการเรียกร้องนั้นๆ และไม่มีกรณีใดที่บริษัท และ/หรือผู้อนุญาตให้ใช้สิทธิของบริษัทต้องรับผิดต่อท่านหรือบุคคลใดๆ ไม่ว่าทางตรง ทางอ้อม สำหรับค่าเสียหายเชิงลงโทษ ค่าเสียหายเชิงเศรษฐกิจ ค่าเสียหายพิเศษในอนาคต หรือค่าเสียหายหรือความสูญเสียอื่นๆ (รวมถึงการบาดเจ็บต่อร่างกาย ความเจ็บป่วยทางอารมณ์ และความสูญเสียข้อมูล สินค้า รายได้ กำไร การใช้หรือผลประโยชน์ทางเศรษฐกิจอื่นใดๆ) บริษัทและ/หรือผู้อนุญาตให้ใช้สิทธิของบริษัทต้องไม่ต้องรับผิดต่อความเสียหายหรือการบาดเจ็บใดๆ ซึ่งอาจเกิดขึ้นกับ หรือเป็นเหตุให้ท่านหรือลูกค้ารายใดของท่าน รวมถึงแต่ไม่จำกัดเฉพาะความสูญเสีย ความเสียหาย หรือการบาดเจ็บที่เกิดขึ้นจากหรือเกี่ยวข้องกับการให้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ รวมถึงแต่ไม่จำกัดเฉพาะการใช้ หรือการไม่มีความสามารถในการใช้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ได้ การที่หากท่านได้ให้ความไว้วางใจในความสมบูรณ์ ความแม่นยำ หรือความมีอยู่ของโฆษณาใดๆ หรือเป็นผลมาจากความสัมพันธ์ หรือธุรกรรมใดๆ ระหว่างท่านและผู้ให้บริการซึ่งเป็นบุคคลภายนอก ผู้จัดทำโฆษณา หรือผู้สนับสนุนซึ่งโฆษณาของบุคคลเหล่านั้นปรากฎอยู่หน้าเว็บไซต์ หรือถูกอ้างอิงถึงโดยการให้บริการ แอพพลิเคชั่น และ/หรือซอฟท์แวร์ แม้ว่าบริษัท และ/หรือผู้อนุญาตให้ใช้สิทธิของบริษัทที่ได้รับการให้คำแนะนำเกี่ยวกับความเป็นไปได้ของค่าเสียหายดังกล่าวมาก่อน

บริษัทไม่มีหน้าที่และจะไม่ประเมินและกำกับดูแลความเหมาะสม ความถูกต้องตามกฎหมาย ความสามารถ ความเคลื่อนไหวหรือสถานที่ของผู้ให้บริการซึ่งเป็นบุคคลภายนอกรวมถึง ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุน และท่านตกลงอย่างชัดแจ้งที่จะสละสิทธิและปลดปล่อยบริษัทจากความรับผิด การเรียกร้องหรือความเสียหายใดๆ ทั้งหมดจากหรือด้วยวิธีใดที่เกี่ยวข้องกับผู้ให้บริการซึ่งที่เป็นบุคคลภายนอก รวมถึงผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก ร้านค้า ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุก่อน

บริษัทจะไม่เป็นคู่กรณีกับข้อโต้แย้ง การเจรจาข้อโต้แย้งระหว่างท่านและผู้ให้บริการซึ่งเป็นบุคคลภายนอกดังกล่าวรวมถึงผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก ร้านค้า ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุน ทั้งนี้บริษัทไม่สามารถและไม่มีหน้าที่ใดๆ ในการจัดการการชำระเงินระหว่างท่านและผู้ให้บริการซึ่งเป็นบุคคลภายนอกรวมถึงผู้ให้บริการขนส่งซึ่งเป็นบุคคลภายนอก ร้านค้า ผู้จัดทำโฆษณา และ/หรือผู้สนับสนุน เว้นแต่ท่านเป็นลูกค้าองค์กรซึ่งเปิดบัญชีองค์กรกับบริษัทไว้อยู่แล้ว หน้าที่ของการตัดสินใจของท่านเกี่ยวกับการให้บริการ และสินค้าที่เสนอผ่านการให้บริการ ซอฟท์แวร์ และ/หรือ แอพพลิเคชั่น (รวมถึงการบังคับใช้ทั้งหมด) เป็นความรับผิดชอบของท่านแต่เพียงผู้เดียว ท่านตกลงสละสิทธิและปลดปล่อยบริษัทจากความรับผิด การเรียกร้อง เหตุของการกระทำ หรือความเสียหายที่เกิดจากการใช้บริการ ซอฟท์แวร์ และ/หรือแอพพลิเคชั่น หรือที่เกี่ยวข้องกับบุคคลภายนอก รวมถึงบุคคลภายนอกที่ให้บริการขนส่ง และ/หรือผู้ให้บริการขนส่ง ร้านค้า ผู้โฆษณา และ/หรือผู้สนับสนุน ที่แนะนำให้แก่ท่านโดยบริการ ซอฟท์แวร์ และ/หรือแอพพลิเคชั่น

คุณภาพของผลิตภัณฑ์ และบริการขนส่ง และ/หรือส่งสินค้าของบุคคลที่สาม ที่ได้รับการสั่งหรือจัดผ่านการใช้บริการ ถือเป็นความรับผิดชอบของบุคคลภายนอกผู้จัดผลิตภัณฑ์ และบริการขนส่ง และ/หรือส่งสินค้าให้แก่ท่านทั้งสิ้น ท่านเข้าใจว่าการในการบริการ ท่านอาจได้รับผลิตภัณฑ์ และบริการขนส่ง และ/หรือส่งสินค้าที่อาจจะอันตราย น่ารังเกียจ เป็นภัยต่อผู้เยาว์ ไม่ปลอดภัย หรือไม่เป็นที่น่าพอใจด้วยประการอื่นใด โดยท่านใช้บริการโดยความเสี่ยงของท่านเอง

  1. หนังสือบอกกล่าว

บริษัทอาจส่งหนังสือบอกกล่าวให้ท่านโดยการแจ้งเตือนบนแอพพลิเคชั่น ส่งจดหมายอิเล็กทรอนิกส์ (email) ไปยังที่อยู่ทางไปรษณีย์อิเล็กทรอนิกส์ (email address) ของท่านส่งไปยังที่อยู่ทางไปรษณีย์อิเล็กทรอนิกส์ของท่านตามข้อมูลที่บริษัทมี หรือการสื่อสารด้วยลายลักษณ์อักษรส่งไปยังไปรษณีย์ลงทะเบียน หรือไปรษณีย์ที่ชำระค่าบริการล่วงหน้า (pre-paid post)ไปยังที่อยู่ของท่านตามข้อมูลที่บริษัทมี หนังสือบอกกล่าวดังกล่าวจะถือว่าได้ส่งให้ท่านแล้วต่อเมื่อผ่านไป 48 ชั่วโมงหลังจากที่ได้ส่งรอีเมล์หรือส่งไปรษณีย์ (หากส่งด้วยไปรษณีย์ลงทะเบียนหรือ ไปรษณีย์ที่ชำระค่าบริการล่วงหน้า) หรือ 1 ชั่วโมงหลังจากส่ง (กรณีที่ส่งทางอีเมล์) ท่านอาจส่งหนังสือบอกกล่าวไปยังบริษัท (หนังสือบอกกล่าวดังกล่าวจะถือว่าส่งแล้วต่อเมื่อบริษัทได้รับ) โดยหนังสือส่งผ่านทางผู้ให้บริการขนส่ง หรือไปรษณีย์ลงทะเบียนไปยังบริษัทโดยใช้รายละเอียดของการติดต่อตามที่ระบุในแอพพลิเคชั่น

  1. การโอนสิทธิ

สัญญาฉบับนี้ให้ถือเป็นเงื่อนไขในการใช้บริการซึ่งอาจมีการแก้ไขได้เป็นครั้งคราวและท่านไม่สามารถโอนสิทธิภายใต้สัญญาฉบับนี้ได้โดยปราศจากความยินยอมเป็นลายลักษณ์อักษรจากบริษัทแต่บริษัทอาจโอนสิทธิภายใต้สัญญาฉบับนี้ได้โดยไม่ต้องได้รับความยินยอมจากท่าน การที่ท่านโอนสิทธิใดๆ ของท่านอันถือเป็นการละเมิดเงื่อนไขตามที่กำหนดในข้อนี้ ให้ถือว่าการโอนนั้นเป็นโมฆะ

  1. ข้อตกลงทั่วไป

สัญญาฉบับนี้ให้ใช้บังคับด้วยกฎหมายไทยโดยไม่คำนึงถึงหลักเกณฑ์แห่งการขัดกันแห่งกฎหมายของเขตอำนาจใดๆ และข้อโต้แย้ง การดำเนินการ การเรียกร้อง หรือเหตุจากการกระทำใดๆ ที่เกิดจากหรือเกี่ยวเนื่องกับเงื่อนไขในการใช้บริการ หรือบริการซึ่งอาจถูกนำขึ้นสู่การพิจารณาของสถาบันอนุญาโตตุลาการ (“Thailand Arbitration Center (THAC)”) เป็นไปตามข้อบังคับสถาบันอนุญาโตตุลาการ ซึ่งมีการแก้ไขหรือปรับปรุงเป็นครั้งคราว (“ข้อบังคับ”) โดยอนุญาโตตุลาการ 1 ท่านที่ได้รับการแต่งตั้งโดยความตกลงระหว่างคู่พิพาททั้งสองฝ่าย (“อนุญาโตตุลาการ”) หากคู่พิพาทไม่สามารถตกลงกันเพื่อแต่งตั้งอนุญาโตตุลาการได้ ให้ประธานกรรมการคณะอนุญาโตตุลาการตามข้อบังคับสถาบันอนุญาโตตุลาการว่าด้วยคณะกรรมการคณะอนุญาโตตุลาการตั้งอนุญาโตตุลาการเป็นผู้แต่งตั้งอนุญาโตตุลาการนั้น

การดำเนินกระบวนพิจารณาและสถานที่ในการดำเนินกระบวนพิจารณาอนุญาโตตุลาการคือ จังหวัดกรุงเทพมหานครโดยใช้ภาษาไทยในการดำเนินกระบวนพิจารณาดังกล่าว และคู่พิพาททั้งสองฝ่ายตกลงรับผิดชอบค่าธรรมเนียมในกระบวนพิจารณาอนุญาโตตุลาการในจำนวนเท่าๆ กันภายใต้เงื่อนไขที่ว่า อนุญาโตตุลาการอาจกำหนดให้การรับภาระค่าธรรมเนียมดังกล่าวเป็นอื่นได้ตามที่อนุญาโตตุลาการเห็นสมควรเพื่อให้การบังคับใช้ข้อที่เกี่ยวกับอนุญาโตตุลาการนี้เป็นไปตามกฎหมายที่ใช้บังคับ

ผลจากเงื่อนไขในการใช้บริการนี้หรือการใช้บริการจะไม่ก่อให้เกิดความสัมพันธ์ใดๆ ระหว่างท่าน บริษัท หรือบุคคลภายนอกได้ในฐานะที่เป็นกิจการร่วมค้า หุ้นส่วน การจ้างงาน หรือ ตัวแทน

หากข้อตกลงใดที่ระบุไว้ในเงื่อนไขในการใช้บริการเป็นโมฆะ หรือใช้บังคับไม่ได้ข้อตกลงดังกล่าวจะไม่มีผลใช้บังคับและข้อตกลงอื่นที่ไม่ถูกกระทบจะใช้บังคับได้เท่าที่กฎหมายกำหนด ทั้งนี้ เงื่อนไขในการใช้บริการฉบับนี้จะบังคับใช้กับกฎหมายที่ใช้บังคับและเขตอำนาจตามที่ระบุไว้ข้างต้น

การไม่บังคับใช้สิทธิหรือข้อกำหนดใดๆ ในเงื่อนไขในการใช้บริการไม่ถือว่าเป็นการสละสิทธิหรือข้อกำหนดดังกล่าว เว้นแต่บริษัทได้ยอมรับและตกลงเป็นลายลักษณ์อักษร เงื่อนไขที่ปรากฏในเงื่อนไขในการใช้บริการฉบับนี้บังคับใช้ระหว่างท่านและบริษัทเท่านั้น บรรดาข้อตกลงหรือการเจรจาใดๆ ระหว่างคู่สัญญาที่ทำขึ้นก่อนหน้านี้ไม่ว่าด้วยวาจา หรือลายลักษณ์อักษร (หากมี) ไม่ให้นำมาใช้บังคับระหว่างกันไม่ว่ากรณีใดๆ

ท่านตกลงว่า บริษัทมีสิทธิที่จะยกเลิกสัญญาฉบับนี้ได้ทันทีในกรณีที่บริษัทพบว่า ท่านละเมิดข้อกำหนดใดๆ ที่ระบุในสัญญาฉบับนี้ เพื่อไม่ให้เป็นที่สงสัย การยกเลิกสัญญาฉบับนี้บริษัทไม่มีหน้าที่ต้องชดเชย ชดใช้หรือรับผิดชอบค่าใช้จ่ายใดๆ ที่เกิดขึ้นกับท่านจากการที่ท่านปฏิบัติหน้าที่ตามสัญญาฉบับนี้

บริษัทเป็นผู้ได้รับอนุญาตให้ใช้สิทธิในแอพพลิเคชั่นจากบริษัท แกร็บแท็กซี่ โฮลดิ้งส์ พีทีอี แอลทีดี (หมายเลขนิติบุคคลที่ 201316157E และมีที่อยู่จดทะเบียนเลขที่ 6 เชนตั้น เวย์ #38-01 โอยูอี ดาวน์ทาวน์ ประเทศสิงคโปร์ 068809)

Terms of Use for Thailand GrabFresh Customers

Last modified: 20 November 2018

Important – please read these terms carefully. By using the Service (as defined below), you agree that you have read, understood, accepted and agreed with the Terms of Use (as defined below), including any documents and information provided to you (regardless of signing thereon). You further agree to the representations made by yourself below. If you do not agree to or fall within the Terms of Use of the Service and wish to discontinue using the Service, please do not continue using the Application (as defined below) or the Service.

The Terms of Use stated herein (collectively, the “Terms of Use” or this “Agreement”) constitute a legal agreement between you and GRABTAXI (THAILAND) CO., LTD.  (Company No. 0105556090377). In order to use the Service you must agree to the Terms of Use that are set out below. By using the mobile application supplied to you by the Company (the “Application”), and downloading, installing or using any associated software supplied by the Company (the “Software”) which overall purpose is to enable persons seeking, inter alia, product delivery services to certain destinations to be matched with independent third party delivery service providers (collectively, the “Service”), you hereby expressly acknowledge and agree to be bound by the Terms of Use, and any future amendments and additions to the Terms of Use as published from time to time at http://www.grab.com or through the Application.

For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to because a user on the Application by providing registration data while registering on the Application. The term “We”, “Us”, “Our” shall mean the Company.

The Company reserves the right to modify, vary and change the Terms of Use or its policies relating to the Service at any time as it deems fit. Such modifications, variations and or changes to the Terms of Use or its policies relating to the Service shall be upon the posting of an updated version at http://www.grab.com. You agree that it shall be your responsibility to review the Terms of Use regularly and also the Terms of Use applicable to any country where you use the Service which may differ from the country where you registered for the Application (the “Alternate Country”) whereupon the continued use of the Service after any such changes’ effectiveness, whether or not reviewed by you, shall constitute your consent and acceptance to such changes. You further agree that usage of the Service in the Alternate Country shall be subject to the Terms of Use prevailing for the Alternate Country which can be found at http://www.grab.com.

THE COMPANY IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION, OR DELIVERY OF ANY CONSUMER GOODS, COURIER OR OTHER DELIVERY SERVICES. THE COMPANY IS NOT A FAST MOVING CONSUMER GOODS MERCHANT, COURIER OR DELIVERY SERVICE PROVIDER, OR TRANSPORTATION SERVICE PROVIDER. THE SERVICE OF THE COMPANY IS TO LINK INDEPENDENT THIRD-PARTY PRODUCT DELIVERY SERVICE PROVIDERS (“DELIVERY SERVICE PROVIDER”) WITH APPLICATION USERS AND FAST MOVING CONSUMER GOODS (“PRODUCTS”) WHETHER MERCHANTS, RESELLERS OR OTHER PLATFORM PROVIDERS AVAILABLE ON OUR APPLICATION (“MERCHANT”).

IT IS UP TO EACH DELIVERY SERVICE PROVIDER TO OFFER AND PROVIDE PRODUCTS  DELIVERY SERVICES TO YOU. THE MERCHANTS ALSO OPERATE INDEPENDENTLY OF THE COMPANY WITH ITS OWN FLEET OF DELIVERY SERVICE PROVIDER. THE SERVICE OF THE COMPANY DOES NOT NOR IS IT INTENDED TO PROVIDE FAST MOVING CONSUMER GOODS AND/OR DELIVERY SERVICES. THERE WILL BE NO ACT OF THE COMPANY THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A MERCHANT OR DELIVERY SERVICE PROVIDER. THE INDEPENDENT THIRD-PARTY PRODUCTS DELIVERY SERVICE PROVIDERS AND THE MERCHANT’S OWN FLEET OF DELIVERY SERVICE PROVIDER SHALL PROVIDE THE DELIVERY SERVICE OF THE PRODUCTS. THE COMPANY WILL NOT ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY DELIVERY SERVICE PROVIDER OR MERCHANT. THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR THE MERCHANT’S PRODUCT PREPARATION, PRODUCTS HYGIENE, SAFETY AND QUALITY OF THE FAST MOVING CONSUMER GOODS AND THE COMPANY DOES NOT VERIFY ANY MERCHANT’S COMPLIANCE WITH APPLICABLE LAWS OR OTHER RELEVANT REGULATIONS.

  1. Representations and Warranties

By using the Service, you expressly represent and warrant that you are legally entitled to accept and agree to the Terms of Use and that you are at least twenty (20) years old, or legally able to enter into a contractual relationship. Without limiting the generality of the foregoing, the Service is not available to persons that are forbidden for any reason whatsoever to enter into a contractual relationship, or persons under the age of twenty (20) unless such persons are legally able to enter into a contractual relationship to the extent permitted by the applicable law. By using the Service, you further represent and warrant that you have the right, authority and capacity to use the Service and to abide by the Terms of Use. You further confirm that all the information which you provide shall be true and accurate. Your use of the Service is for your own sole, personal use. You undertake not to authorize others to use your identity or user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Service, you agree to comply with all applicable laws whether in your home nation or otherwise in the country, state and city in which you are present while using the Service.

You may only access the Service using authorized means. It is your responsibility to check and ensure that you have downloaded the correct Software for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software to your device. The Company reserves the right not to permit you to use the Service should you use the Application and/or the Software with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.

By using the Software or the Application, you agree that:

  • You will only use the Service for lawful purposes;
  • You will only use the Service for the purpose for which it is intended to be used;
  • You will comply with Grab’s community guideline at https://www.grab.com/communitystandards, if applicable;
  • You will not use the Service, the Application and/or the Software for sending or storing any unlawful material or for fraudulent purposes;
  • You will not use the Service, the Application and/or the Software to cause nuisance, annoyance, inconvenience or make fake bookings and/or orders;
  • You will not use the Application and/or the Software for purposes other than obtaining the Service;
  • You will not use the Service, or any content accessible through the Service, for any commercial purpose, including but not limited to contacting, advertising to, soliciting or selling to, any Merchant, Application user or Delivery Service Provider, unless the Company has given you specific consent to do so in writing;
  • You will not create or compile, directly or indirectly, any collection, compilation, or other directory from any content displayed through the Service except for your personal, noncommercial use;
  • You will not copy any content displayed through the Service and/or the Application, including but not limited to Merchants’ menu content and reviews, for republication in any format or media;
  • You shall not contact the third party transportation provider and/or Delivery Service Provider for purposes other than the Service;
  • You shall not intentionally or unintentionally cause or attempt to cause damage to the Delivery Service Provider;
  • You will not try to harm the Service, the Application and/or the Software in any way whatsoever;
  • You will not copy, or distribute the Software or other content without written permission from the Company;
  • You will only use the Software and/or the Application for your own use and will not resell either the Software or Service to a third party;
  • You will keep secure and confidential your account password or any identification we provide you which allows access to the Service;
  • You will provide the Company with proof of identity as it may reasonably request or require;
  • You acknowledge and agree that only one (1) account can be registered on one device;
  • You agree to provide accurate, current and complete information as required for the Service and undertake the responsibility to maintain and update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You agree that the Company may rely on your information as accurate, current and complete. You acknowledge that if your information is untrue, inaccurate, not current or incomplete in any respect, the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice;
  • You will only use an access point or data account which you are authorized to use;
  • You shall not employ any means to defraud the Company or enrich yourself, through any means, whether fraudulent or otherwise, through any event, promotion or campaign launched by the Company to encourage new subscription or usage of the Service by new or existing customers;
  • You are aware that when requesting the Services or use of the Service, standard telecommunication charges will apply;
  • You shall not cause a nuisance or behave in an inappropriate or disrespectful manner towards the Company or the third party transportation provider and/or Delivery Service Provider regardless of any misgivings that you may have against the Company or the Delivery Service Provider;
  • You shall not impair or circumvent the proper operation of the network which the Service operates on;
  • You agree that the Service is provided on a reasonable effort basis;
  • You agree that your use of the Service will be subject to the Company’s Privacy Policy as may be amended from time to time; and
  • You are responsible for any and all additional costs and fees associated with the Services.

You are responsible for ensuring that the order and delivery details entered by you on the Application are accurate and complete. The Company shall not be liable in the event of late delivery or non-delivery of Products items that you order by reason of erroneous delivery details entered by you on the Application.

After the delivery of the Products, you shall solely be liable for demurrage or loss, damage, contamination, soiling or detention of the food and beverage items (including but not limited to containers) whether caused directly or indirectly by you or any person acting as servant, representative or independent contractor for or on behalf of you.

You agree to assume full responsibility and liability for all loss or damage suffered by yourself, the Delivery Service Provider, the Merchant, the Company or any third party as a result of any breach of the Terms of Use.

  1. Orders

The Application allows you to place orders for the Products from Merchants through mobile web view to Merchant’s website, such orders to be delivered to you by Delivery Service Providers, subject to the terms and conditions set out herein.

The Company does not own, sell or resell any Products and does not control the Merchants, the Delivery Service Providers or any services provided by them. You understand that any order that you place shall be subject to the product availability and delivery location serviceability of the Merchants and the Delivery Service Providers.

As a general rule, all order and delivery bookings placed on the Application are treated as confirmed. However, upon your successful completion of a booking, the Merchant and/or the Delivery Service Provider may call you on the telephone or mobile number provided or otherwise contact you to confirm the details of the order, any change in the order (for instance, due to unavailability), the price to be paid, any change in price of the order, and/or the estimated delivery time. For avoidance of doubt, the Company is not involved in and will not be responsible for any separate arrangement between you and the Merchant and/or Delivery Service Provider regarding the amendment and/or cancellation of orders made by you where such arrangement is not confirmed and recorded on the Application.

The Company, Merchant and Delivery Service Provider reserve the right to not process your booking in the event you are unavailable on the phone at the time of the call for confirming the order or otherwise uncontactable, and in such event the provisions relating to cancellation below shall be applicable.

The prices of the Products reflected in the Application are determined solely by the Merchant and are listed for information only.

The Company and Delivery Service Provider are not involved in any sale promotion activities provided by the Merchant, and shall not responsible for the availability of any premium, award, prize, reward, handout, or any other material related to such sale promotion activities provided by the Merchant.

Prices of the Products as reflected in the Application may, for reasons such as technical issue, typographical error or outdated product information supplied by Merchant, be incorrectly reflected and in such event Merchant may cancel your order(s). You agree that it shall be your sole responsibility to confirm the prices of the Products with the Merchant.

The Merchant shall be solely responsible for any warranty in relation to, and quality of, the Products sold to you and in no event shall the foregoing be the responsibility of the Company.

  1. Order Cancellation

As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.

If you cancel your order after it has been confirmed, you remain liable to pay the delivery fee regardless of whether the Products have been prepared by the Merchant.

You remain liable to pay the order value in full where (i) cancellation is made by you after the Merchant starts picking the Products ordered by you or (ii) you are not present or do not show up at the designated delivery location or (iii) you are unreachable physically or uncontactable after 10 minutes from the time that the Delivery Service Provider arrives at the designated delivery location.

The Company, Merchant and Delivery Service Provider will have the right to not proceed with your order in the following circumstances:

  • where the requested delivery location falls outside the delivery zone offered on the Application;
  • failure to contact you by phone or other means at the time of confirming the order booking;
  • failure to deliver your order due to lack of information, direction or authorisation from you at the time of delivery; or
  • unavailability of all the items ordered by you at the time of order.
  1. Payment
  • You shall pay for the Products by cash or cashless method(s) such as but not limited to credit card or debit card (“Card”) or other payment methods (e.g. GrabPay) when available where and when made available.
  • In the event that you choose to pay for the Products by Card, you will need to register a valid Card which belongs to you in accordance with the instructions within the Application.
  • If the Card belongs to another person, such as your parents, you hereby warrant and agree that you have obtained their permission to use the Card for the payment of the Products.
  • You agree that we may verify and authorize your Card details when you first register the Card with us as well as when you use the Service.
  • You agree that we may issue a reasonable authorization hold, which is not an actual charge against your Card, in order to verify your payment method via your Card. The hold may appear in your statement as “pending”. The authorization hold is issued as a preventive measure against any unauthorized or fraudulent usage of your Card.
  • In the event your payment by your Card is processed overseas, you will be liable for any additional charges in relation thereto.
  • When you register for the Service, you may have the option to pre-set a default “tip” amount of your choosing, in order to give a tip to the Merchant and/or Delivery Service Provider. This will automatically be added to the Products Order and/or delivery fee at the end of each delivery trip and given to the Merchant and/or Delivery Service Provider unless you choose to override it with a different tip amount or to remove the tip.
  • Once the delivery to you has been completed, you are required to make payment in full for the Products Order and delivery and your payment will be deducted automatically and is non-refundable. If you have any complaints in relation to the Products and/or delivery service provided, then that dispute must be taken up with the Merchant and/or Delivery Service Provider directly.
  • The Company reserves the right to suspend the processing of any transaction or disable or limit the use of the Card in the event of any error in transaction which results in decline or chargeback from the financial institution or where the Company reasonably believes that the Card has been used for a transaction that may be fraudulent, illegal or involves any criminal activity or where the Company reasonably believes you to be in breach of the Terms of Use.
  • You agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
  • You shall be responsible to resolve any disputes with your Card company on your own.
  1. Taxes

You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time. You further agree to use your best efforts to do everything necessary and required by the relevant laws to enable, assist and/or defend the Company to claim or verify any input tax credit, set off, rebate or refund in respect of any taxes paid or payable in connection with the Service supplied under this Agreement.

  1. License Grant & Restrictions

The Company and its licensors, where applicable, hereby grants you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application and/or the Software, solely for your own personal, non-commercial purposes, subject to the Terms of Use herein. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way; (ii) modify or make derivative works based on the Application and/or the Software; (iii) create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device; (iv) reverse engineer or access the Software in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (c) copy any ideas, features, functions or graphics of the Application and/or the Software; (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software; (vi) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; (vii) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; or (viii) remove any copyright, trademark or other proprietary rights notices contained in the Service.

You may use the Software and/or the Application only for your personal, non-commercial purposes and shall not use the Software and/or the Application to: (i) send spam or otherwise duplicative or unsolicited messages; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including but not limited to materials harmful to children or violative of third party privacy rights; (iii) send material containing software viruses, worms, trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software and/or the Application or the data contained therein; (v) attempt to gain unauthorized access to the Software and/or the Application or its related systems or networks; (vi) impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity or (vii) engage in any conduct that could possibly damage the Company’s reputation or amount to being disreputable.

  1. Intellectual Property Ownership

The Company and its licensors, where applicable, shall own all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. The Terms of Use do not constitute a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. The Company’s name, the Company’s logo, the Service, the Software and/or the Application and the Merchants’ and Delivery Service Providers’ names, logos and images and the product names associated with the Software and/or the Application are trademarks or otherwise subject to intellectual property rights of the Company or third parties, and no right or license is granted to use them. For the avoidance of doubt, the term the Software and the Application herein shall include its respective components, processes and design in its entirety.

  1. Confidentiality

You shall maintain in confidence all information and data relating to the Company, its services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of the Company (whether orally or in writing and whether before, on or after the date of this Agreement) or which are otherwise directly or indirectly acquired by you from the Company, or any of its affiliated companies, or created in the course of this Agreement. You shall further ensure that you only use such confidential information in order to use the Service, and shall not without the Company’s prior written consent, disclose such information to any third-party nor use it for any other purpose.

The above obligations of confidentiality shall not apply to the extent that you can show that the relevant information:

  • was at the time of receipt already in your possession;
  • is, or becomes in the future, public knowledge through no fault or omission of you;
  • was received from a third-party having the right to disclose it; or
  • is required to be disclosed by law.
  1. Data Privacy & Personal Data Protection Policy

You agree and consent to the Company collecting, using, disclosing and processing your Personal Data for the Purposes and in the manner as identified hereunder.

For the purposes of this Agreement, “Personal Data” means information about you, from which you are identifiable, directly or indirectly, including but not limited to your name, identification card number, birth certificate number, passport number, nationality, address, telephone number, credit or debit card details, race, gender, date of birth, email address, any information about you which you have provided to the Company by any means and/or any information about you that has been or may be collected, stored, used and processed by the Company.

The provision of your Personal Data is voluntary. However, if you do not provide the Company your Personal Data, your request for the Application may be incomplete and the Company will not be able to process your Personal Data for the Purposes outlined below and may cause the Company to be unable to allow you to use the Service.

The Company may collect, use, disclose and process your Personal Data for business and activities of the Company which shall include, without limitation the following (the “Purposes”):

  • to perform the Company’s obligations in respect of any contract entered with you;
  • to provide you with any services pursuant to the Terms of Use herein;
  • process, manage or verify your application for the Service pursuant to the Terms of Use herein;
  • to validate and/or process payments pursuant to the Terms of Use herein;
  • to process any refunds, rebates and or charges pursuant to the Terms of Use herein;
  • to facilitate or enable any checks as may be required pursuant to the Terms of Use herein;
  • to develop, enhance and provide what is required pursuant to the Terms of Use herein to meet your needs;
  • for internal administrative purposes, such as auditing, data analysis, database records;
  • for purposes of detection, prevention and prosecution of crime including in relation to its obligations under any applicable laws, regulations, guidelines or notices issued by any government or regulatory authority (whether in Thailand or overseas);
  • for the Company to comply with its obligations any applicable laws, regulations, guidelines or notices issued by any government or regulatory authority (whether in Thailand or overseas including disclosing such Personal Data to Thailand and overseas law enforcement agencies or courts);
  • to respond to questions, comments and feedback from you; and
  • in accordance with any applicable laws permitting the use, collection, disclosure and processing of Personal Data.

In addition to the above, the Company may wish to communicate with you either by email, telephone or text message in relation to the following matters (the “Marketing Purposes”):

  • to process your participation in any events, promotions, activities, focus groups, research studies, contests, promotions, polls, surveys or any productions and to communicate with you regarding your attendance thereto;
  • to send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings from the Company, its partners, advertisers and or sponsors;
  • to notify and invite you to events or activities organized by the Company, its partners, advertisers, and or sponsors; and/or
  • to share your Personal Data amongst the companies within the Company’s group of companies comprising the subsidiaries, associate companies and or jointly controlled entities of the holding company of the group (the “Group”) and with the Company’s and Group’s agents, third party providers, developers, advertisers, partners, event companies or sponsors who may communicate with you for any reasons whatsoever.

If you do not consent to the Company processing your Personal Data for any of the Marketing Purposes, please notify the Company using the support contact details as provided in the Application

If any of the Personal Data that you have provided to us changes, for example, if you change your e- mail address, telephone number, payment details or if you wish to cancel your account or withdraw your permission to receive communications for Marketing Purposes, please update your details by sending your request to the support contact details as provided in the Application.

The Company will, to the best of its abilities, effect such changes as requested within fourteen (14) working days of receipt of such notice of change.

By submitting your information you consent to the use of that information as set out in the form of submission and in this Agreement.

By using the Service, the Merchant will access, collect and use your Personal Data for operational use.

  1. Third Party Interactions

During use of the Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party providers, advertisers or sponsors showing their goods and/or services through the Service, the Software and/or the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Group does not endorse any applications or sites on the Internet that are linked through the Service, the Application and/or the Software, and in no event, shall the Company, its licensors or the Group be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Service to you pursuant to the Terms of Use. You recognize, however, that certain third party providers of transportation, goods and/or services may require your agreement to additional or different Terms of Use prior to your use of or access to such goods or services, and the Company is not a party to and disclaims any and all responsibility and/or liability arising from such agreements between you and the third party providers.

The Company may rely on third party advertising and marketing supplied through the Service and other mechanisms to subsidize the Service and/or to earn additional revenue. By agreeing to the Terms of Use you agree to receive such advertising and marketing. If you do not want to receive such advertising, you should notify us in writing or in accordance with the procedure determined by the Company. The Company reserves the right to charge you a higher fee for or deny you use of the Service should you choose not to receive these advertising services. This higher fee, if applicable, will be posted on the Company’s website located at http://www.grab.com. You agree and allow the Company to compile and release information regarding you and your use of the Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take all precautions in all actions and interactions with any Merchant, third party transportation provider, Delivery Service Provider, other third party providers, advertisers and/or sponsors you interact with through the Service and/or advertising or marketing material supplied through the Service.

  1. Indemnification

By agreeing to- the Terms of Use upon using the Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs and/or regulatory action) arising out of or in connection with: (a) your use of the Service, the Software and/or the Application in your dealings with the third party merchants, transportation and/or delivery service providers, third party providers, partners, advertisers and/or sponsors, or (b) your violation or breach of any of the Terms of Use or any applicable law or regulation, whether or not referenced herein, or (c) your violation of any rights of any third party, including any merchant, or third party transportation and/or delivery service providers arranged via the Service, or (d) your use or misuse of the Service, the Software and/or the Application.

  1. Disclaimer of Warranties

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE. THE COMPANY DOES NOT REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIALS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN THE APPLICATION AND/OR THE SOFTWARE WILL BE CORRECTED, OR (F) THE APPLICATION OR THE SERVER(S) THAT MAKE THE APPLICATION AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR (G) THE APPLICATION AND/OR THE SOFTWARE TRACKS YOU OR THE VEHICLE, BICYCLE OR MOBILITY DEVICE USED BY THE THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDER. THE SERVICE IS PROVIDED TO YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS, REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY EXCLUDED AND DISCLAIMED TO THE HIGHEST AND MAXIMUM EXTENT.

THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, SAFETY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY PRODUCTS OR SERVICES, INCLUDING BUT NOT LIMITED TO MERCHANTS’ PRODUCTS, THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICES OR OTHER PRODUCTS AND SERVICES OBTAINED BY OR FROM THIRD PARTIES THROUGH THE USE OF THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE. YOU ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICE, AND ANY THIRD PARTY PRODUCTS AND SERVICES, INCLUDING BUT NOT LIMITED TO MERCHANTS’ PRODUCTS, THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICES OR OTHER PRODUCTS AND SERVICES REMAINS SOLELY AND ABSOLUTELY WITH YOU AND YOU SHALL HAVE NO RECOURSE WHATSOEVER TO THE COMPANY.

  1. Internet Delays

THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE MAY BE SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE INTERNET AND ELECTRONIC COMMUNICATIONS INCLUDING THE DEVICE USED BY YOU OR THE MERCHANT OR THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDER BEING FAULTY, NOT CONNECTED, OUT OF RANGE, SWITCHED OFF OR NOT FUNCTIONING. THE COMPANY IS NOT RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, DAMAGES OR LOSSES RESULTING FROM SUCH PROBLEMS.

  1. Limitation of Liability

ANY CLAIMS AGAINST THE COMPANY BY YOU SHALL IN ANY EVENT BE LIMITED TO THE AGGREGATE AMOUNT OF ALL AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN UTILISING THE SERVICE DURING THE EVENT GIVING RISE TO SUCH CLAIMS. IN NO EVENT SHALL THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO YOU OR ANYONE FOR ANY DIRECT, INDIRECT, PUNITIVE, ECONOMIC, FUTURE SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OR LOSSES OF ANY TYPE OR KIND (INCLUDING PERSONAL INJURY, EMOTIONAL DISTRESS AND LOSS OF DATA, GOODS, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE). THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED BY OR CAUSED TO YOU OR TO ANY PERSON FOR WHOM YOU HAVE BOOKED THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS, DAMAGE OR INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE, ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY THIRD PARTY PROVIDER, MERCHANT, ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS REFERRED TO BY THE SERVICE, THE APPLICATION AND/OR THE SOFTWARE, EVEN IF THE COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE COMPANY DOES NOT AND WILL NOT ASSESS NOR MONITOR THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS AND YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS.

THE COMPANY WILL NOT BE A PARTY TO DISPUTES, NEGOTIATIONS OF DISPUTES BETWEEN YOU AND SUCH THIRD PARTY PROVIDERS INCLUDING THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. UNLESS YOU ARE A CORPORATE CUSTOMER WITH A CURRENT CORPORATE ACCOUNT WITH THE COMPANY, THE COMPANY CANNOT AND WILL NOT PLAY ANY ROLE IN MANAGING PAYMENTS BETWEEN YOU AND THE THIRD PARTY PROVIDERS, INCLUDING THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICE PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS. RESPONSIBILITY FOR THE DECISIONS YOU MAKE REGARDING SERVICES AND PRODUCTS OFFERED VIA THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION (WITH ALL ITS IMPLICATIONS) RESTS SOLELY WITH AND ON YOU. YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL LIABILITY, CLAIMS, CAUSES OF ACTION, OR DAMAGES ARISING FROM YOUR USE OF THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION, OR IN ANY WAY RELATED TO THE THIRD PARTIES INCLUDING THIRD PARTY TRANSPORTATION PROVIDERS, AND/OR DELIVERY SERVICE PROVIDERS, MERCHANTS, ADVERTISERS AND/OR SPONSORS INTRODUCED TO YOU BY THE SERVICE, THE SOFTWARE AND/OR THE APPLICATION.

THE QUALITY OF PRODUCTS AND THIRD PARTY TRANSPORTATION AND/OR DELIVERY SERVICES ORDERED OR SCHEDULED THROUGH THE USE OF THE SERVICE IS ENTIRELY THE RESPONSIBILITY OF THE THIRD PARTY PROVIDER WHO ULTIMATELY PROVIDES SUCH PRODUCTS, TRANSPORTATION AND/OR DELIVERY SERVICES TO YOU. YOU UNDERSTAND, THEREFORE, THAT BY USING THE SERVICE, YOU MAY BE EXPOSED TO PRODUCTS, TRANSPORTATION OR DELIVERY THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE SERVICE AT YOUR OWN RISK.

  1. Notice

The Company may give notice by means of a general notice on the Application, electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.

  1. Assignment

This Agreement as constituted by the Terms of Use as modified from time to time may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company. Any purported assignment by you in violation of this section shall be void.

  1. General

This Agreement shall be governed by Thai laws, without regard to the choice or conflicts of law provisions of any jurisdiction, and any disputes, actions, claims or causes of action arising out of or in connection with the Terms of Use or the Service shall be subject to the exclusive jurisdiction of the courts of Thailand to which you hereby agree to submit to.

In the event that the law in an Alternate Country does not allow jurisdiction to be that of the courts of Thailand or where judgment of Thailand court is unenforceable in the Alternate Country, unresolved disputes shall be referred to the Thailand Arbitration Centre (“THAC”), in accordance with the Rules of the THAC as modified or amended from time to time (the “Rules”) by a sole arbitrator appointed by the mutual agreement of the parties (the “Arbitrator”). If parties are unable to agree on an arbitrator, the Arbitrator shall be appointed by the President of the THAC in accordance with the Rules.

The seat and venue of the arbitration shall be Bangkok, in the English language and the fees of the Arbitrator shall be borne equally by the parties, provided that the Arbitrator may require that such fees be borne in such other manner as the Arbitrator determines is required in order for this arbitration clause to be enforceable under applicable law.

No joint venture, partnership, employment, or agency relationship exists between you, the Company or any third party provider as a result of the Terms of Use or use of the Service.

If any provision of the Terms of Use is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. This shall, without limitation, also apply to the applicable law and jurisdiction as stipulated above.

The failure of the Company to enforce any right or provision in the Terms of Use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. The Terms of Use comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations or discussions, whether written or oral (if any) between the parties regarding the subject matter contained herein.

You hereby agree that the Company is entitled to terminate this Agreement immediately in the event that you are found to be in breach of any of the terms stipulated in this Agreement. For the avoidance of doubt, the termination of this Agreement shall not require the Company to compensate, reimburse or cover any cost incurred by you in the course of you acquiring services from any third party service provider under this Agreement.

The Company is a licensee of GrabTaxi Holdings Pte Ltd (Company No. 201316157E and having its registered address at 6 Shenton Way, #38-01 OUE Downtown, Singapore 068809) for the Application.

GRAB FOR BUSINESS TERMS AND CONDITIONS

As of 31st October 2018

These Grab for Business terms and conditions (the “Agreement“) are entered into by and between the Grab entity stated in the sign-up page (“Grab”) and You (“Client“). Capitalised terms used herein shall have the meaning ascribed to them in this Agreement.

This Agreement sets forth the terms under which a Customer may utilize the Grab for Business Portal in conjunction with the Grab Services accessed via the Grab App. Customer’s use of the Portal is subject to this Agreement and Passengers Terms of Service available at https://www.grab.com/terms/ which may be modified by Grab from time to time. Such modifications, variations and or changes to the Agreement or its policies relating to the Grab Service shall be effective upon the posting of an updated version at https://www.grab.com/terms/ Continued use of the Grab for Business Portal after any such postings or updates shall constitute Customer’s consent to such changes.

  1. DEFINITIONS

“Active Account” shall have the meaning set forth in Section 2.3.

“Customer Admin” shall have the meaning set forth in Section 3.1.

“Corporate Billing” shall mean an enterprise billing and payment process for the Grab Service provided by Grab to the Customer hereunder for User Charges, with payment by Customer directly to Grab on agreed credit terms if Grab has approved monthly billing for Customer, subject to a monthly statement delivered by Grab to Customer on a monthly basis.

“Corporate Credit Card” shall have the meaning set forth in Section 2.1.

“Customer User” shall mean an individual or group of individuals authorised to use the Corporate Active Account by the Customer in connection with the use of Grab Services, each as identified by Customer to Grab as set forth in this Agreement.

“Reimbursement” means the method of payment chosen by Customer from the Dashboard and payable to Grab by Customer at the end of each Customer User’s trip.

“Authorised User Groups” means such Authorised Customer Users as may be grouped together by the Customer Admin for the purposes of utilisation of the Services by the Authorised Customer Users of such Authorised User Groups.

“Authorised User Groups Usage Limit” shall mean the usage limit within the Customer Usage Limit as may be determined by You and set by the Customer Admin on the Dashboard for each Authorised User Group, beyond which the Services may not be availed by the Authorised Users of the concerned Authorised User Group.

“Authorised Users Usage Limit” shall mean the usage limit within the Customer Usage Limit (defined hereinbelow) as may be determined by You and set by the Customer Admin on the Dashboard for Authorised Users, beyond which the Services may not be availed by the concerned Authorised Users.

“Authorised Users Policies” shall mean the policy restrictions issued by Customer on the use of the Portal for the purpose of regulating the use of the Authorised Users.

“Portal” shall have the meaning set forth in Section 3.1.

“Portal Data” shall have the meaning set forth in Section 3.1.

“Data Protection Law” means all personal data protection or privacy laws, codes, statutes, ordinances, rules, regulations or enforcement order of any governmental or quasi-governmental authority of any jurisdiction in effect from time to time that apply in connection with either party’s obligations under this Agreement.

“Passenger Terms of Service” shall mean the terms and conditions applicable to all users of the Grab Service, available at https://www.grab.com/terms/, as may be updated by Grab from time to time.

“Linking Data” shall have the meaning set forth in Section 2.4.

“Monthly Trip Statement” shall have the meaning set forth in Section 5.2.

“Personal Data” means any information Customer obtains from Grab in connection with this Agreement that can reasonably be used to identify an individual, including but not limited to Dashboard Data as defined in Section 3.1, or that may otherwise be considered personal data.

“Proposed User” shall have the meaning set forth in Section 2.3.

“Service Fee” shall mean the service fees applicable to User Charges and/or Customer’s use of the Grab Services, if any, as set forth on the account creation form associated with this Agreement or otherwise agreed to between Grab and Customer.

“Term” shall have the meaning set forth in Section 6.1.

“Grab App” shall mean Uber’s Grab’s mobile application required for use of the Grab Service, as may be updated by Grab from time to time.

“Grab Service” shall mean Grab’s technology platform that, when used in conjunction with the Grab App, enables users to request on-demand ground transportation or other services from independent providers.

“User Charges” shall mean charges incurred by Customer Users for transportation or other services obtained through the use of the Grab Service, including any applicable tolls, taxes and any other fees or charges that may be due for a particular use of the Grab Service.

  1. PROVISION OF SERVICES

2.1 Access to Services.

Upon execution of this Agreement which is effective upon the completion of the sign-up account page on https://www.business.grab.com and after verification and acceptance by Grab, Grab will establish a Customer corporate account in accordance to Customer’s preferred mode of payment which is (i) postpaid billing (ii) reimbursement or (iii) credit card billing (“Customer Billing”). Using such corporate account, Customer, at its discretion, may permit Customer Users with an Active Account to employ Customer Billing when using the Grab Service. Customer acknowledges a Customer User employing Customer Billing will be incurring User Charges to the account of Customer, and not to the Customer User’s personal account or credit card, and Customer agrees to pay all User Charges incurred under Corporate Billing, as well as any applicable Services Fees, in accordance with the terms and conditions herein. Subject to Customer’s compliance with this Agreement, Grab agrees to use commercially reasonable efforts to provide the Grab Service and Customer Billing to Customer and the Customer Users as set forth herein.

2.2 Grab Policies.

Grab’s current policies and practices regarding the safety of all users of the Grab Service are available at https://www.grab.com/communitystandards/  

CUSTOMER ACKNOWLEDGES AND AGREES THAT GRAB IS A TECHNOLOGY COMPANY THAT DOES NOT PROVIDE TRANSPORTATION SERVICES AND THE COMPANY IS NOT A TRANSPORTATION PROVIDER. IT IS UP TO THE THIRD PARTY TRANSPORTATION PROVIDERS TO OFFER TRANSPORTATION SERVICES TO CUSTOMER AND IT IS UP TO CUSTOMER TO ACCEPT SUCH TRANSPORTATION SERVICES. THE SERVICE OF GRAB IS TO LINK CUSTOMER WITH SUCH THIRD PARTY TRANSPORTATION PROVIDERS, BUT DOES NOT NOR IS IT INTENDED TO PROVIDE TRANSPORTATION SERVICES OR ANY ACT THAT CAN BE CONSTRUED IN ANY WAY AS AN ACT OF A TRANSPORTATION PROVIDER. GRAB SHALL NOT BE RESPONSIBLE NOR LIABLE FOR THE ACTS AND/OR OMISSIONS OF ANY THIRD PARTY TRANSPORTATION PROVIDER AND/OR ANY TRANSPORTATION SERVICES PROVIDED TO CUSTOMER.

2.3 Active Account Required.

(a) Customer acknowledges and agrees that before  is authorises a Customer User (“Proposed User“) and before Customer User can access the Grab for Business’s functionalities relating to the Grab Service pursuant to this Agreement, such Proposed User must (i) download and install the Grab App on a compatible mobile device, (ii) register for and maintain during the Term an active personal user account for the Grab Service, which registration requires the entry of certain Proposed User personal data and a personal credit card number or any other payment method authorised by Grab, and (iii) confirm the mobile number provided during the registration process (“Active Account“). Grab’s collection and use of any personal data and credit card or other authorised payment method information to establish an Active Account shall be as set forth on the Grab Privacy Policy, available at https://www.grab.com/privacy/ as may be updated by Grab from time to time.

(b) Customer acknowledges that certain Proposed Users may be suspended or banned from use of the Grab Service due to future or past violations of the Passengers Terms of Service (“Violations“), and that Grab shall have no obligation or liability related to a Proposed User that is unable to obtain or maintain an Active Account for the purposes of Corporate Billing hereunder due to Violations.

2.4 User Account Linking

(a) To enable Grab for Business features for a Proposed User with an Active Account, Customer shall Grab provide Grab with (i) such Active Account holder’s full name, (ii) the Active Account holder’s company email address on the top level domain of Customer (e.g.,  name@companydomain.com), and (iii) other identifying information about the Active Account holder as reasonably requested by Grab(“Linking Data“). Grab will use the Linking Data provided by Customer for the purpose of (x) authenticating the identified Active Account holder and linking such Active Account with the Grab for Business account to establish the Active Account holder as a Customer User, and (y) verifying the Corporate Billing status of such Customer User from time to time during the Term (for more information see Annex 1 ). All Proposed Users invited to enable Corporate Billing will receive an email to the email address in the Linking Data with instructions for linking their individual Active Account with Customer’s account for Corporate Billing. Upon the linking of Corporate Billing to an Active Account, such Proposed User shall be provided the option, on a ride by ride basis, to apply User Charges to) the Customer account via the Corporate Billing option.

(b) Customer acknowledges that the verification and linking described in Section 2.4(a) will require Grab to contact each such Proposed User using the Linking Data, and by signing this Agreement Customer confirms that it has obtained all necessary consents from each Proposed User for Grab to contact such Proposed User for the purpose of implementing the Grab for Business account in the applicable Active Account. Customer shall ensure that Linking Data provided to Grab is accurate and complete, and Grab shall not be liable to Customer, a Customer User, a Proposed User or any other party with respect to inaccurate or incomplete Linking Data supplied by Customer.

(c) Customer agrees to (i) notify each Proposed User that by linking Proposed User’s personal Active Account with Customer’s account for Grab for Business that Grab will provide Customer with detailed trip information for the rides charged to Customer’s account, and (ii) to obtain any necessary consent from each Customer User for Grab to share detailed trip information with Customer.

(d) A Customer User’s personal account may be unlinked from Customer’s account and the Customer Billing option at any time by (i) Customer unlinking such Customer User through the Dashboard, or (ii) the Customer User deleting the Customer Billing option from the Active Account.

2.5 Responsibility for User Activity.

Customer agrees that (a) Customer is responsible for all User Charges incurred by Customer Users on a then-current authorised Customer User list regardless of whether such User Charge was authorised between Customer User and Customer and (b) User Charges may be subject to price changes at any time, including, without limitation, occasional increases during surge periods and other penalties as further described in the Passengers Terms of Use. Further, Customer agrees that Grab shall not be responsible for User Charges incurred by a Customer User after Customer has attempted removal of such Customer User from the Customer Billing option to the extent Customer provides incomplete or inaccurate Customer User removal information via the Dashboard. Finally, as between Customer and Grab, Customer shall be responsible for the User Charges incurred due to fraudulent or other prohibited activity on the part of Customer User’s use of Corporate Billing for the Grab Service. Customer shall notify Grab promptly upon discovery of fraudulent or prohibited activity occurring under Customer’s account.

2.6 Restrictions.

Customer agrees to, and to cause all Customer Users to, use the Grab Service and Grab App solely as set forth in this Agreement and the Passengers Terms of Service; provided, however, that in the event of a conflict between this Agreement and the Passengers Terms of Service with respect to Customer or any authorised Customer User employing Corporate Billing with the Grab Service, the terms of this Agreement shall control. Grab reserves the right to suspend participation in Corporate Billing to Customer and/or any Customer Users for violations of this Agreement or the Passengers Terms of Service. In the event that a Customer User’s Active Account is suspended or terminated pursuant to the Passengers Terms of Service, such Customer User’s access to Corporate Billing shall also be suspended. Customer shall not, and shall not authorise others to, (a) decompile, disassemble, reverse engineer or otherwise attempt to derive the source code or underlying technology, methodologies or algorithms of the Grab Service or Grab App, except to the extent allowed by applicable law, (b) sublicense, lease, rent, sell, give, or otherwise transfer or provide the Grab Service or Grab App to any unaffiliated third party, (c) upcharge, increase or otherwise modify the User Charges as calculated through the Grab App for any usage of the Grab Service or (d) impose any additional fees or charges on a Customer User related to use of the Grab Service. Grab reserves all rights not expressly granted to Customer or Customer Users under this Agreement.

  1. ACCOUNT ADMINISTRATION

3.1 Grab for Business Portal.

Grab for Business Portal. Customer shall be provided with access to Grab for Business online portal (“Portal“). Grab’s primary contact with Customer shall be by way of Customer’s administrator set forth on the account creation form associated with this Agreement (“Company Admin“). Grab will inform the Company Admin of the portal’s login credentials. The portal will enable Customer to (a) view a current list of all its Proposed Users who have been invited to, and Customer Users who have linked to (b) provide additional Linking Data to invite additional Proposed Users, (c) revoke any Customer User’s access to Company Payment methods (d) view detailed trip information, which may include, without limitation, Customer User name together with employee ID, request time and date, booking ID code, city, pick-up and drop-off address, pick-up and drop-off time and date, distance, vehicle type, driver name, group name, trip description, payment method, currency, promo value, fare, tolls & others (“Portal Data“) and prepare and review activity reports using Portal Data, (e) disable all current Customer Users of Corporate Payment Methods, (f) manage and update the  on file, (g) view current, appoint new, and remove Company Admins (for more information see Annex 2 ). Customer agrees to use Portal Data solely for legitimate business purposes including, but not limited to, business expense processing, accounting, and budgeting purposes. Grab reserves the right to add, remove and update features and functionality of the Grab for Business Portal at any time without any notice to Customer.

3.2 Administration.

Customer may appoint additional Company Admins at its discretion, and Grab will provide the necessary Dashboard login credentials to Customer. Customer agrees to (a) maintain all Portal’s login credentials in confidence, (b) only permit the lead Company Admins and Customer’s other authorised company admins to access the Portal, and (c) update all information of the lead Company Admin and other authorised admins to ensure that it is current, accurate, and complete. Customer shall limit access to Portal Data to only those Customer personnel who have a legitimate business need to access such Portal Data. Customer shall be responsible for all activities that occur under its Dashboard login credentials including keeping and maintaining an accurate list of current authorised Customer Users entitled to access Company Payment Methods via the Dashboard. Grab may review the current list of Customer Users from time to time via the Portal to maintain and support the Grab App and Grab Service and ensure compliance with this Agreement.

  1. PRIVACY AND DATA SECURITY

4.1 Roles of Parties

Grab is the data controller of the Personal Data (which includes Portal Data) and the processor of Linking Data. The processing of Linking Data is further detailed in Annex 1. Customer is the data controller of the Linking Data and (joint-)controller of the Portal Data. The processing of Portal Data is further detailed in Annex 2. Grab determines the purposes and means of processing for the Personal Data and Customer determines the purposes and means of processing the Linking Data and Portal Data. Each Party will individually inform data subjects and allow data subjects to exercise their rights under the prevailing laws and regulations governing privacy and personal data and will comply with the aforesaid laws and regulations.

4.2 Data Restrictions.

Customer agrees that any Personal Data obtained in connection with this Agreement shall be used solely in connection with the use of the Grab Services, and for no other purpose, unless expressly authorised in writing by Grab. Customer shall not use Personal Data in any way that harms Grab or that benefits a competitor of Grab. Customer agrees that it shall not disclose Personal Data to any third parties, except as necessary to use the Grab Service. Customer shall not rent or sell Personal Data for any purpose.

4.3 Security.

Customer agrees to implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of Customer security measures (“Information Security Incident”). Customer shall promptly notify Grab in the event that Customer learns or has reason to believe that an Information Security Incident has occurred including at least: (1) the nature of the breach of security measures; (2) the types of potentially compromised Personal Data; (3) the duration and expected consequences of the Information Security Incident; and (4) any mitigation or remediation measures taken or planned in response to the Information Security Incident. Upon any such discovery, Customer will (a) take all reasonable steps to investigate, remediate, and mitigate the effects of the Information Security Incident, and (b) provide Grab with assurances reasonably satisfactory to Grab that such Information Security Incident will not recur. Additionally, if and to the extent any Information Security Breach occurs as a result of an act or omission of Customer, and if Grab determines that notices (whether in Grab’s or Customer’s name) or other remedial measures are warranted, Customer will, at Grab’s request and at Customer’s cost and expense, undertake the aforementioned remedial actions.

  1. FEES AND PAYMENTS

5.1 Fees.

In consideration of the provision of the Grab Services by Grab and Corporate Billing as set forth herein, Customer shall pay to Grab all User Charges and any applicable Services Fees Grab may charge for certain functionality and features (collectively, the “Fees”) on the terms set forth below.

5.2 Payment Terms.

Subject to terms and conditions determined by Grab in its sole discretion, Customer will receive monthly reports (each, a “Monthly Report“) for Fees incurred by Customer Users utilising Corporate Billing during the preceding month (“Monthly Billing“). If Customer qualifies for, and elects to participate in, Monthly Billing through the Portal, Fees shall be billed to Customer monthly as set forth in the Monthly Report, and each such Monthly Report shall be payable in full by Customer within thirty (30) days of receipt of such Monthly Report.

If Customer has not enabled Corporate Billing or added a Corporate Credit Card and opted for a Reimbursement method of payment Grab shall charge the Customer User for Fees at the end of each Customer User’s trip on a per trip charge basis via the payment methods selected by the Customer User.

Unless otherwise indicated on a Customer User receipt, all payments made pursuant to this Agreement are exclusive of applicable taxes, and Customer agrees to be responsible for the payment of any such taxes assessed on Fees, including, but not limited to, all sales, use, GST or similar taxes, except for taxes based on Grab’s corporate income. Customer agrees to provide information that Grab may reasonably request in order for Grab to be able to comply with its tax reporting obligations including, but not limited to, the Customer registered company name, billing address, tax number (where applicable) and any other evidence that Grab may require that the Customer is a business conducting an economic activity. If the Customer is participating in Monthly Billing, the Monthly Report will provide Fees in the currency applicable to the Customer User’s place of incorporation only. If Customer is not participating in Monthly Billing, all payments shall be processed in the local currency applicable to the geography of the Customer User’s applicable ride. All payments are nonrefundable except as may be expressly provided otherwise herein.

For the purpose of clarity, all payments shall be made by Customer to the Grab entity that is stated in the sign up page.

5.3 Nonpayment.

Grab reserves the right to immediately suspend Customer’s account and suspend any or all Customer Billing by all Customer Users in the event of any unpaid Fees by Customer due to past due Monthly Statements (as applicable), an invalid credit on the Customer account, or a rejected transaction. Grab further reserves the right to pursue any and all remedies available to it under applicable law, including reporting Customer to applicable credit reporting agencies, in the event of any unpaid Fees hereunder. Re-establishing a Customer account after full payment of late Fees shall be at Grab’s sole discretion. All late payments shall bear interest at 2% per month or the maximum allowed by applicable law.

  1. TERM AND TERMINATION

6.1 Term.

This Agreement shall commence on the Effective Date of Corporate Portal Account creation and shall remain in effect until terminated as set forth herein (the “Term“).

6.2 Termination.

Either party may terminate this Agreement with or without cause upon 30 days’ advance written notice to the other party. All outstanding payment obligations and Sections 4- and 10 of these Terms shall survive the termination of this Agreement.

  1. WARRANTY AND DISCLAIMER OF LIABILITY

7.1 Mutual Warranties.

Each party represents and warrants that: (a) such party has the full right, power and authority to enter into this Agreement; and (b) such party’s acceptance of this Agreement, as well as such party’s performance of the obligations set forth in this Agreement, does not and will not violate any other agreement to which such party is a party.

7.2 Customer Warranties.

Customer represents and warrants that: (a) Customer has all rights and permissions necessary to provide Grab with the Linking Data and any other information provided to Grab hereunder in connection with the Grab Service and Corporate Billing; (b) Customer has obtained legally-adequate consent from Proposed Users and Customer Users as necessary to provide Grab with any personal data in connection with the Grab Service and Corporate Payment Methods including Corporate Billing, (c) Customer has notified, and obtained legally adequate consent from, Proposed Users and Customer Users that Grab will provide Customer with detailed trip information for the rides charged to Customer’s account, and (d) Customer is in compliance, and shall remain in compliance during the Term of the Agreement, with all applicable local, city, state, federal, national, and international laws, rules and regulations relating to data protection, privacy, identity theft, data breach, consumer protection, and data security, and any applicable industry standards relating to privacy and data security.

7.3 Disclaimer of Warranties.

EXCEPT AS EXPRESSLY PROVIDED HEREIN, GRAB PROVIDES THE GRAB SERVICE AND GRAB APP “AS IS“AND WITHOUT WARRANTY. GRAB DOES NOT WARRANT THAT THE FUNCTIONS CONTAINED IN THE GRAB SERVICE AND GRAB APP WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE OPERATION OF THE GRAB SERVICE OR GRAB APP WILL BE UNINTERRUPTED OR ERROR FREE. GRAB HEREBY DISCLAIMS ALL OTHER WARRANTIES WITH RESPECT TO THIS AGREEMENT, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, (A) ANY IMPLIED OR STATUTORY WARRANTIES COVERING THE GRABSERVICE OR THE GRAB APP, AND (B) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.

  1. LIMITATIONS OF LIABILITY

OTHER THAN WITH RESPECT TO A BREACH OF CONFIDENTIALITY, (A) IN NO EVENT SHALL GRABOR CUSTOMER BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, EXEMPLARY, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF BUSINESS OR PROFITS, SUFFERED BY THE OTHER PARTY OR ANY THIRD PARTY ARISING OUT OF THIS AGREEMENT, WHETHER BASED ON CONTRACT, TORT OR ANY OTHER LEGAL THEORY, EVEN IF GRAB OR CUSTOMER (OR THEIR AGENTS) HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (B) IN NO EVENT SHALL EITHER PARTY BE LIABLE UNDER THIS AGREEMENT FOR ANY DIRECT DAMAGES IN AN AMOUNT EXCEEDING THE GREATER OF (X) TEN THOUSAND DOLLARS (SGD10,000) (OR LOCAL CURRENCY EQUIVALENT THEREOF), AND (Y) THE TOTAL FEES PAYABLE BY COMPANY TO GRAB HERE UNDER.

  1. PROPRIETARY RIGHTS.

9.1 No Publicity.

Neither party may use or reference the other party’s name, logo, trademarks or service marks in a press release or otherwise without the prior consent of such other party in each instance.

9.2 Ownership.

Grab and its affiliates are and shall remain the owners of all right, title and interest in and to the Grab Service, Grab App, and Dashboard Data including any updates, enhancements and new versions thereof, and all related documentation and materials provided or available to Customer or any Proposed User or Customer User in connection with this Agreement.

  1. GENERAL CONDITIONS

10.1 Governing Law.

This Agreement shall in all respects be interpreted, construed in accordance with, and governed by the laws of Thailand, without regard to its principles regarding conflict of laws. In the event of any litigation between the parties related to this Agreement, the parties agree to submit to personal and exclusive jurisdiction for such action to the Thailand Arbitration Centre in Thailand.

10.2 Notices.

Any notice required or permitted to be delivered to Customer by this Agreement shall be posted to the Customer via email or through the Grab App notification. Any notice required or permitted to be delivered to Grab by this Agreement shall be submitted via https://support.grab.com.

10.3 Force Majeure.

Nonperformance of either party under this Agreement shall be excused to the extent and during the period that performance is rendered impossible by strike, fire, flood, earthquakes, governmental acts or orders or restrictions, failure of suppliers, or contractors, or any other reason where failure to perform is beyond the reasonable control and not caused by the negligence of the non-performing party.

10.4 Severability.

If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

10.5 Assignment.

This Agreement is not transferable and may not be assigned by Customer, in whole or in part, without the prior written consent of Grab. Notwithstanding anything contained in this clause 10.5, either party may assign this Agreement without such consent, but with notice to the other, in connection with a merger or a sale of all of the equity or assets of said party. Subject to the foregoing, this Agreement shall be binding upon all successors and assigns of a party.

10.6 Legal Fees.

In any litigation between the parties, the prevailing party shall be entitled to reasonable attorney fees and all costs of proceedings incurred in enforcing this Agreement.

10.7 Headings.

Section headings are for convenience only and shall not be considered in the interpretation of this Agreement.

10.8 Independent Contractor.

Grab and Customer are and shall remain independent contractors. Neither party is the representative or agent of the other and neither party shall have any power to assume any obligations on behalf of the other. Customer hereby represents that the individual clicking to accept this Agreement is authorised by Customer to bind, and does hereby bind, Customer to the terms hereof.

Annex 1 – Data Processing Agreement Linking Data

  1. PROCESSING OF LINKING DATA

1.1. Roles of Parties. For purposes of this Agreement, Grab is processor of Linking Data, and Customer is controller. 1.2. Compliance with Laws. Each Party shall, and is responsible for, its compliance with applicable Data Protection Laws in connection with the processing of Linking Data. 1.3. Limitation on Processing. Grab shall not process any Linking Data in connection with the performance of its responsibilities under this Agreement, except (1) such Linking Data as is necessary to perform such responsibilities, and solely for the purpose of performing such responsibilities (including to the extent required to satisfy legal requirements relating thereto); or (2) as otherwise instructed in writing by Customer.

  1. RIGHTS AND OBLIGATIONS OF GRAB

2.1. Audits. Upon Customer’s written request, Grab shall provide Customer, at Grab’s expense, with the results of the most recent data security compliance reports or any audit performed by or on behalf of Grab that assesses the effectiveness of Grab’s information security program, system(s), 2.2. Regulatory investigation. Grab also will assist Customer (at Customer’s expense) in the event of an investigation or audit by a supervisory authority to the extent that such investigation or audit relates to Grab’s processing of Linking Data. 2.3. Notice. Customer may issue additional instructions or amend the instructions as provided in this Agreement, when necessary, as a result of changes in or amendments to the prevailing laws and regulations governing privacy and personal data, as may take place from time to time. 2.4. Data Subject Rights. Grab shall forward any data subject request from a data subject relating to Linking Data, to Customer. Grab shall provide all reasonable cooperation necessary to fulfill a data subject request from a data subject.

  1. RIGHTS AND OBLIGATIONS OF GRAB

3.1. Grab Personnel. Grab shall limit access to Linking Data by its employees or agents (Personnel) to those Personnel who require access to Linking Data to perform their roles and responsibilities in connection with Grab’s processing of Linking Data. 3.2. Providing information. 3.3. Security and Confidentiality Measures. Each party shall take and maintain appropriate technical, physical and organisational measures to secure and maintain the confidentiality of Linking Data, and to protect Linking Data against Information Security Incidents. 3.4. Changes to Security Measures. Each party may change or supplement the measures described in the prior Section during the term of this Agreement, provided that such changes do not materially lessen the security of such measures and that such measures remain in compliance with the prevailing laws and regulations governing privacy and personal data. 3.5. Cooperation. Grab will provide reasonable cooperation and assistance to Customer as Customer may reasonably require Customer to comply with its obligations under the prevailing laws and regulations governing privacy and personal data, including in relation to data security, data breach notification, data protection impact assessments, prior consultation with supervisory authorities, the fulfilment of data subjects’ rights, and any enquiry, notice or investigation by a supervisory authority.

  1. DATA SECURITY INCIDENTS

4.1. Notice. Grab shall notify Customer as soon as is practicable upon discovering that an information security incident has occurred or is reasonably likely to occur. 4.2. Notice requirements. The notice required under Section 4.1 shall include:

(i)a description of the security breach, including the date and time the security breach was discovered; (ii)an overview of the affected Linking Data; (iii)the number of affected data subjects; (iv) expected consequences of the information security incident; and (v)a description of the measures taken by Grab to limit such consequences.

4.3. Information Security Incident Response. Grab shall provide reasonable assistance to Customer to comply with its obligations under the prevailing laws and regulations governing privacy and personal data.

  1. SUB-PROCESSORS

5.1. Obligations. Grab only sub-process Linking Data to sub-processor that have entered into an agreement that imposes obligations on the sub-processor that are no less restrictive than those imposed on Grab under this Agreement. 6.2. Compliance with Data Protection Law. Grab is responsible for ensuring the compliance of sub-processors with the prevailing laws and regulations governing privacy and personal data in connection with the processing of Linking Data.

  1. SURVIVAL

6.1. Termination and Survival. This Agreement and all provisions herein shall survive so long as, and to the extent that, Grab processes or retains Linking Data

  1. RETENTION

Prohibited Processing. Grab shall retain Linking Data for only so long as necessary to perform its obligations under the Agreement, unless otherwise required under applicable laws. Upon termination or expiration of the Agreement or earlier as requested by Customer, Grab shall deliver to Customer or destroy all Linking Data, except for such information as must be retained under applicable law.

Annex 2 – Data Sharing Agreement For Portal Data

  1. ROLES AND RESPONSIBILITIES

1.1. Roles of Parties. Each Party: 1.1.1. is an independent controller of Portal Data under the Data Protection Law; 1.1.2. will individually determine the purposes and means of its processing of Portal Data; 1.1.3. will individually inform data subjects and allow data subjects to exercise their rights under the GDPR (if applicable); 1.1.4. will inform the other Party of an information security incident; and 1.1.5. will comply with the obligations applicable to it under the Data Protection Law with respect to the processing of Dashboard Data. 1.2. Restrictions. Section 1.1 will not affect any restrictions on either Party’s rights to use or otherwise process Portal Data under the Agreement.

  1. SCOPE

2.1. Applicable Law. This Annex 2 only applies to the extent that the Data Protection Law applies to the processing of Portal Data. 2.2. Scope. This Annex will only apply to the processing of Portal Data. 2.3. Data Processing Agreement. This Agreement will not affect any separate terms between Grab and Customer reflecting a controller-processor relationship. 2.4. Communications. Customer will send any communications or notices required under this Agreement in writing, which includes by e-mail, to privacy@grab.com and the designated contact person under the Agreement.

  1. LIABILITY

3.1. The liability of the Parties under or in connection with this Agreement will be subject to the exclusions and limitations of liability in the Agreement.

  1. PRIORITY

4.1. Conflict. If there is any conflict or inconsistency between this Annex 2 and the Agreement then, subject to Sections 4.2 (Data Restrictions) and 2.4, the terms of this Agreement will govern.