Get ready for GrabHitch's move to Grab Driver App

Hi Hitch Drivers, are you excited about the NEW and IMPROVED features on the Grab Driver App? We want to GET YOU READY for the big move. Take 5 mins to complete the following actions to get your new driver account ready:

(not all actions are applicable for every Hitch driver, refer to our SMS for specific actions to be taken)

1. Update selfie

2. Change email to a Gmail 

3. Link Gmail to your Grab account

4. (Coming Soon) Download Grab Driver App

1. How to update selfie

*The above link only works on mobile

2. How to change email to Gmail

  1. If you are unable to update your email, let us know here. For those who have written in for help, we will be following up with you directly.
  2. If you don’t have a Gmail account, you may create one here.  

*After you have successfully changed and verified your email address, please refer to instructions below to link your Grab account to Google.

3. How to link Gmail to your Grab account

*The above link only works on mobile

FAQs

Q. Why are we migrating? 

We want to offer YOU access to NEW and IMPROVED features and a more seamless Hitching experience. Be prepared for the big move by subscribing to all our channels (SMS, Push, Email) via in-app privacy settings.

Q. Why are we collecting your selfie?

To ensure platform safety, we are verifying all drivers’ identities by matching the new selfie with the existing version that you have submitted during registration.

Q. How will your selfie be used?

This selfie will be used as your new driver profile photo so make sure you look the best!

Don’t panic if you are unprepared on the first take, you can retake another shot. Last selfie submitted will be used for verification.

Q. How do I know if my selfie is approved?

An SMS will be sent to inform you on the approval outcome.

Q. Why do you need to change your email and link to Google?

The Grab Driver app requires signing in via Google. Hence, step 2 and 3 listed above are necessary in order to create a new driver account on your behalf.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.