Understanding GrabChat

What is GrabChat?

GrabChat is Grab’s own messaging platform that will enable the driver and passenger to communicate with each other using instant messaging.

While the feature inevitably offers basic functions similar to other chat apps, GrabChat has several key differentiations in safety and privacy:

“We understand drivers are busy behind the wheel and shouldn’t be texting. Therefore GrabChat offers common templated messages such as ‘I’m 2 minutes away’ that can be triggered with a single tap. Additionally, all chat sessions will be closed once the passenger leaves the vehicle. Safety and privacy is a top priority in all our products, and GrabChat is no different.”

Da Huang, Engineer

Benefits of GrabChat

Seamless passenger-driver communications: GrabChat allows passengers and drivers to send quick notes to each other, especially during pick-ups.

Safety: Driving while using phone contributes 8% of all injuries in distraction-related crashes across the world. GrabChat aims to minimise driver distraction from the smartphone with one-touch templated messages.

Privacy: The chatroom and conversation history is dissolved once the journey is completed.

Reduced cost: No more SMS! Both drivers and passengers stand to reduce their mobile costs when they use GrabChat. Especially drivers who may be reluctant to contact passenger with foreign numbers due to hefty international call charges.

When will it be launched?

The first trial for GrabChat is scheduled for June – July 2016 in Kuala Lumpur and Singapore, and will feature text-based messaging only.

To see how it works, click on the slideshow below:

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.