Last modified: 27 March 2024
Introduction
Please read this Advance Booking Terms of Use carefully. This Advance Booking Terms of Use is to be read together with the Terms of Service (collectively, the “Terms of Service“). By using our Service, in particular, the Advance Booking feature found on the Grab Platform, you are deemed to have read, agreed, and understood the terms and conditions of our Terms of Service, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service, please do not use or continue using our Platform or Service.
All defined terms not defined in this Advance Booking Terms of Use, carry the same meaning as defined in the Terms of Service.
Advance Booking is a feature on the Grab Platform which allows Consumers to book a transport ride from two (2) hours to seven (7) days in advance.
Consumer – Fees
The applicable fare of your scheduled ride will be shown when you select Advance Booking. Please note that the ride is still subject to other applicable surcharges that may apply at the time of booking (e.g. tolls).
Please note that once your Advance Booking is confirmed, there will be a pre-authorized charge on your default mode of payment (i.e. GrabPay, credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.
Cancellation policy for Advance Booking
1. Consumers will be charged 100% of the total fare for the Advance Booking ride if:
a) the Consumer’s Advance Booking ride is canceled by Consumer less than 60 minutes prior to the Consumer’s scheduled pick-up time;
b) the Consumer’s Advance Booking ride is confirmed and accepted by a Driver-partner but is canceled by Consumer after the scheduled pick-up time; or
c) the Consumer books the incorrect ride service type (eg. JustGrab instead of GrabCar 6) and fails to cancel at least 1 hour before the Consumer’s scheduled pick-up time.
2. At the scheduled pick-up time, if the Driver-partner who accepted the Advance Booking does not arrive or arrives late, the Consumer may cancel after the scheduled pick-up time without incurring any charge. The Consumer will also receive a compensation voucher if the Consumer chooses to cancel.
3. If no Driver-partner is assigned to the Advance Booking at the scheduled pick-up time, or if a Driver-partner is assigned to the Advance Booking but the Driver-partner arrives after the scheduled pick-up time, the Consumer will receive a compensation voucher from Grab.
4. The Consumer will be charged 100% of the Advance Booking fare if the Consumer does not show up at the scheduled pick-up time and within 15 minutes after that.
5. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab’s sole discretion through, including but not limited to, emails, in-app notification, and/or at the service information card shown at the booking screen.
6. Compensation vouchers shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.
7. The Consumer shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to the Consumer from time to time.
We reserve the right to add, amend or remove this Terms of Use at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service.
