Komsan Chiyadis
GrabFood delivery-partner, Thailand
Your safety is always our priority.
Grab was started over 10 years go with a mission to make transport safer across Southeast Asia. Back then, you wouldn’t have felt great about your mother, sister, wife or child taking a taxi alone in Malaysia. When our co-founder, Hooi Ling, took taxis home after a late night at work, she would pretend to be on the phone with her mother to deter drivers from robbing or attacking her.
Mobility is freedom, and we wanted to make it safe for anyone to travel in Southeast Asia. We believed that technology could help address these concerns, and today, safety remains at the heart of our business as we continue to make improvements and additions to the safety features on the Grab app.
Ensuring everyone’s safety on the platform
Driver- and delivery-partners facial authentication
Using facial recognition, our partners are required to authenticate and verify their identity at least once a day to ensure only registered partners can accept bookings via the Grab app.
Driving Safety Report for Driver-Partners
Drivers are provided with a customised weekly driving safety report in-app, with detailed breakdowns of where exactly the unsafe event took place, if any. Grab also provides actionable insights to suggest ways that they could improve their driving behaviour.
A 24/7 Safety Centre for you
We’re here for you, round the clock. Get emergency assistance, report safety issues, and share ride details with your loved ones.
Share My Ride
Share your ride details with your loved ones so that they can know your whereabouts throughout the ride.
Trip Monitoring
All trips are monitored so that we’re able to detect potentially unsafe scenarios. Like if you driver goes off course or makes an odd stop, we can check in on you.
New deterrence tool to prevent safety incidents
AudioProtect (BETA)
Been involved in a safety incident where a recording would have helped given the full picture?
Starting 21 Mar, our new AudioProtect (BETA) safety tool, you can now rely on a recording if a safety incident happens during your ride.
