Komsan Chiyadis
GrabFood delivery-partner, Thailand
Merchant-partner
Grab Merchant Centre
The Grab Merchant Centre serves as a dedicated point of engagement for small-medium enterprises. It encompasses a range of services to foster collaboration and accelerate Merchants’ business growth on Grab.
What we offer
1
Driving Sustainable Business Growth
We curate affordable solutions for both new and existing Merchants which provides the necessary tools to grow their business
2
Streamlining Operational Support
We offer direct assistance to Merchants to quickly navigate various operational issues, to ensure their delivery business is run smoothly
3
Building Community & Engagement
We run events & workshops for Merchants to learn from industry experts, network amongst peers & interact with Grabbers
Testimonial
Forbidden Tea
Local business serving bubble tea, wraps, pies & pizza
The experience at GMC was really great. It helped us gain a lot more insight on how our business fares on the platform, how customers view us, our customer demographics and ideas on how we can do better. We implemented the recommendations from our Account Manager and it worked out very well for us.”
Lai Huat Signatures
Local business offering Zi Char Buffet
Our session at the GMC was very informative and engaging. We signed up for GrabAds through the GMC platform and adjusted our advertising budget and direction based on our account manager's recommendations.”
BLOOMS: BY M.
Home-grown brand selling hand-crafted flower bouquets
All the topics covered by the account manager during my GMC Business Review were great. It provided me with data on BLOOMS: BY M from a customer's perspective. This is very valuable and I formed a list of improvements that I immediately discussed with my team thereafter to improvement after the session.”
Mama Don
Owner of Insinyur Martabak and Grab merchant-partner
Ever since we became a GrabFood merchant-partner, our sales have grown three-fold! We not only lowered our expenses, we also grew our exposure and customer base.”
Our suite of services
Business Review
Merchant Concierge Service
Ready, Set, Grab!
Spill the Tea
Events & Workshops
About this service
Helping you grow your business with a GMC Business Review
- Our Business Reviews are designed to drive systematic & sustainable business growth for our Merchants by utilizing the wealth of our Grab ecosystem data.
- The GMC will provide you with a 1-on-1, personalised Business Review session with an Account Manager based on your past 3 months performance. This data will cover your overall financial performance, customer analysis, marketing analysis and operations. Based on these insights, you will receive recommendations tailored to your business’ goals and needs.
Sign up here
Streamlining your operations with GMC's Merchant Concierge Service
- The Merchant Concierge Service is a subscription-based personal hotline for any operational queries and assistance EXISTING Merchants may have
- With the GMC Merchant Concierge Service, you will gain access to a dedicated Operations Account Manager to handle all your day-to-day operational needs and troubleshoot store issues.
Sign up here
Accelerate your new business with GMC's Ready, Set, Grab! Package
- Get a headstart as a new Grab Merchant! Our Ready, Set, Grab! Package encompasses a suite of tools tailored just for new merchant-partners like you.
- An affordable, all-in-one starter kit that aims to give NEW Merchants a strong head start on Grab through boosting their visibility
- Unlike larger brands on Grab, small-medium businesses may not always have the same resources or scale to jumpstart a new store’s growth on Grab. The GMC created bite-sized solutions tailored for small-medium businesses to remain competitive Our Ready, Set, Grab! Package comprises a set of tools at special rates starting at just $388 specially for new up-and-coming Merchants
Sign up Here
Spill the Tea
- Spill the Tea is Grab Merchant Centre’s (GMC) newest channel to keep you updated on everything Grab Merchant related! From seasonal campaigns to the latest GrabMerchant App updates, be the first to hear about them when you tune into our 15 mins livestream happening at 15:00 hours every 3rd wednesday of the month.
- Attendees will be entitled to a good LOBANG as well!
Sign up for our next Spill the tea webinar here
Upgrade your business knowledge with GMC Free Workshops and Webinars
- During our GradAds Manager Webinar, we will be sharing with all of you on how to navigate the GrabAds Ad Manager and share tips and example from some of our existing merchants on how they managed to grow their business on Grab.
- Our Marketing Manager Workshop will include an in-person walkthrough of how to set up and optimise your ads with our new Marketing Manager platform on your Merchant Portal.
- Stay tuned for more of our free workshops and webinars
How we helped our merchants
How we helped our merchants
How we helped our merchants
How we helped our merchants
How we helped our merchants
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre. Alternatively, you can write in to us at gmc.enquiries@grab.com for any general enquiries.
- How do I sign up for a GMC Business Review?
- Fill up our booking form.
- After submission, use the Calendly link at the end to secure a time and date to attend your business review.
- Once successfully booked, an email notification and a contract will be sent to you. This must be signed before your Business Review.
- Once we have received the signed contract, we will send you the details of the meeting (including address or zoom meeting link).
- The email notification will also include the link to reschedule and cancel the appointment. In the event of any last-minute changes, please contact gmc.enquiries@grab.com no later than 1 working day before your appointment.
- Will the Business Review be held online or virtually?
You may select either an online Zoom Meeting or a Physical Meeting when booking your appointment on Calendly. Merchants are strongly encouraged to have a physical meeting at the Grab Merchant Centre at our Grab@one-north office for the best experience.
- Will I be assigned the same Account Manager for each visit?
We cannot guarantee that the same Account Manager will handle your business review for every visit. Rest assured that before each visit, your dedicated Account Manager puts together your business review and understands your historical performance on Grab. Additionally, after each visit, your Account Manager will keep a file on the outcome and key highlights of your business review, which will be accessed and reviewed by the next assigned Account Manager.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre. Alternatively, you can write in to us at gmc.enquiries@grab.com for any general enquiries.
- How do I sign up for the GMC Merchant Concierge Service?
- Fill out all the necessary fields in our opt-in form.
- After you submit your opt-in form, an email notification will be sent to you along with a contract to be signed before your Merchant Concierge Service will begin.
- You will then be connected with your Operations Account Manager over WhatsApp and you can reach out to them whenever you need.
- How will the GMC Merchant Concierge Service help me?
With the GMC Merchant Concierge Service, you will gain access to a dedicated Operations Account Manager to handle all your day-to-day operational needs and troubleshoot store issues.
Your Operations Account Manager can help you with:
- Menu edits
- Setting up of promotions
- Sharing of Grab marketing campaigns
- Checking of onboarding status for new outlets
- Device troubleshooting
- Day-to-day troubleshooting
- Post-campaign reports
- Can I add more PICs into the WhatsApp group?
You may add up to two PICs into the WhatsApp group with our GMC Operations Account Managers.
You are free to split your outlets into different WhatsApp groups should you require more PICs. However, do note that the fee per outlet per month does decrease if more outlets are grouped into the same WhatsApp group.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre. Alternatively, you can write in to us at gmc.enquiries@grab.com for any general enquiries.
- How do I sign up for the GMC Ready, Set, Grab! Package?
- Fill out all the necessary fields in our sign-up form.
- Do note, should you submit the above form after the 25th of every month, you will only be eligible to start on the following month. For example, if you sign-up on the 26th of May, your RSG package will start on the 1st of June.
- An email notification will be sent to you once your application has been received along with a contract to be signed.
- Fill out all the necessary fields in our sign-up form.
- Am I eligible to sign up for the GMC Ready, Set, Grab! Package?
- RSG is open only to GrabFood and GrabMart Merchants that opened new outlets on Grab within the last 1-3 months.
- Will this package apply for all my outlets?
No, it will only apply to the outlet that you sign up for. These outlets have to have been opened on Grab within the last 1-3 months.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre. Alternatively, you can write in to us at gmc.enquiries@grab.com for any general enquiries.
FAQs
Got questions? We’ve got answers.
For more questions, please visit our Help Centre. Alternatively, you can write in to us at gmc.enquiries@grab.com for any general enquiries.
Be our partner
If you are not an existing merchant-partner, start your journey with us today.
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About
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
