Terms and Conditions

Membership

  • As a GrabHitch driver, you are automatically enrolled into the GrabHitch driver loyalty programme named Hitch Club (“Hitch Club”) operated by the Company and/or its Affiliates.
  • There is no membership fee required. However, only active members are entitled to the benefits in Hitch Club.
  • To be an active member, you need to complete at least 1 ride since the previous calendar quarter. Otherwise, you will be considered an inactive member and you will need to complete 1 ride to become an active member again, effective on the next refresh.
  • As an active member of Hitch Club, you will gain access to Hitch benefits and Partner benefits – promotions, discounts, free gifts, promotion codes and other benefits offered by the Company and/or third party merchants from time to time.

Earning Points

  • The Company may, at its sole and absolute discretion, award you points (“Points”) based on your driving activity.
  • The Points you have earned determine the membership tier (“Tier”) that you are in and its respective benefits you are entitled to.
  • Points have no cash or monetary value and are not redeemable for cash in any form. They cannot be purchased, re-sold or transferred, for value or otherwise, under any circumstances.
  • Points shall not be regarded, construed, or used as valuable or exchangeable instruments under any circumstances.
  • The Company may, at its sole and absolute discretion, increase or decrease the rate of Points to be awarded for each selected booking as may be notified to you from time to time. You shall not be entitled to request from the Company any explanation
    pertaining to the calculation methods (for crediting the Points) or other matters relating to the Points or discounts for whatsoever purposes.

Qualifying for Tiers

  • Hitch Club offers four Tiers for active members, as follows:
    • “Rookie”
    • “Go-Getter”
    • “Pro”
    • “Champ”
  • The number of Points required to achieve each Tier within the period (which is defined as a calendar quarter in Hitch Club), as set out below:

Membership Tier

Requisite Points to be earned within the calendar quarter

Rookie

50

Go-Getter

6,500

Pro

20,000

Champ

35,000

  • Your Tier and Points are calculated in weekly intervals, Monday 00:00:00 to Sunday 23:59:59.
  • Every Monday 14:00:00, your profile, i.e. latest achieved Tier and Points will be accessible to you via the Application (or next working day if Monday falls on a public holiday), reflecting the previous week’s activity. The Company reserves the
    right to communicate this to you via alternative channels.
  • You may upgrade to the next relevant Tier during the quarter if you have earned the requisite Points based on your previous week’s activity.
  • You will not be downgraded during the quarter with the exception of completed bookings that are cancelled retrospectively in cases of refund which may result in a lower Points balance and the corresponding downgrade in Tier if applicable.
  • Your Points balance at the end of a quarter will be reset to zero at the start of a new quarter, regardless of your last achieved tier.
  • However, you will get to retain your last achieved Tier as set out below:

Tier achieved between…

Will be valid until…

Quarter 1: 1 January – 31 March

30 June of that calendar year

Quarter 2: 1 April – 30 June

30 September of that calendar year

Quarter 3: 1 July – 30 September

31 December of that calendar year

Quarter 4: 1 October – 31 December

31 March of the next calendar year

  • Upon expiration of your membership tenure in a particular Tier and if you have not earned sufficient Points to be retained in that Tier, you shall be downgraded to the next relevant membership Tier.

Hitch Club Benefits

  • Hitch Club offers two categories of benefits:
    • “Hitch Benefits” – benefits directly related to your GrabHitch driving experience
    • “Partner Benefits” – benefits offered by our merchants
  • Hitch Benefits
  1. Reduced Platform Fee
    • Eligible for drivers in Pro and Champ tier only, determined at 8% and 5% respectively.
    • Effective from the day you qualify for Pro/Champ as indicated in the app, i.e. all completed rides with pickup time after Monday 00:00 will be charged at the new rate.
    • Deduction will be rounded down to the nearest ten-cent, e.g. 5% on $11 fare ride will be charged at $0.50 (rounded down from $0.55)
    • Reflected in your driver wallet within 1-2 working days after your ride is completed as per standard procedure.
  2. No-Show Guarantee
    • Eligible for drivers in Go-Getter, Pro and Champ tier only.
    • No-shows must be reported within 24 hours from pickup time as indicated in the booking
    • Claims must be submitted via Help Centre here. All details must be provided, including evidence of no-show (either screenshot of text messages or call log)
    • Awarded up to 3 times a month for drivers who are Champ on the day of no-show and once a month for Go-Getter and Pro.
    • Credited into your driver wallet within 5 working days after it has been verified.
  3. Priority Hotline
    • Eligible for drivers in Champ tier only.
    • Accessible via Grab Daily in the passenger mode of your Grab app.
    • Operating hours: 8am to 12am daily.
  4. Feature Testing
    • Eligible for drivers in Go-Getter, Pro and Champ tier only.
    • Sessions are conducted on an ad-hoc basis.
    • Participants will be selected randomly in the event of overwhelming response.
  5. Exclusive Grab Events
    • Eligible for drivers in Go-Getter, Pro and Champ tier only.
    • Participants will be selected randomly in the event of overwhelming response.
  6. Refer a Friend
    • Eligible for drivers in Rookie, Go-Getter, Pro and Champ tiers.
    • Upon a successful referral:
      1. $20 will be credited to both you and your Referred Friend each via your respective driver wallet within 10 working days after the end of the calendar month.
      2. 200 Points will be awarded to you and reflected in your Hitch Club profile via Grab Daily section of your Grab app (passenger mode) within 10 working days after the end of the calendar month.
    • A successful referral is made when the Referred Friend signs up as a GrabHitch driver with YOUR Grab-registered mobile number (eg. 65xxxxxxxx) as referral code and completes the first ride within the calendar month.
    • This benefit is only eligible if the Referred Friend has not signed up as a GrabHitch driver previously.
  • Partner Benefits
    • Available on the homepage of the Hitch Club website.
  • Benefits may be relevant to all tiers or only specific to particular tiers, and may also change from quarter to quarter, as indicated on the Application and website.

General

  • To the extent as permitted by applicable laws, the Company reserves the right at any time to:
  1. vary, modify or amend the terms and conditions of Hitch Club (including adding or deleting any terms);
  2. terminate or modify Hitch Club;
  3. revoke, adjust and/or recalculate any Points awarded;
  4. change the number of Points that can be earned on completing a ride;
  5. modify the qualifications and eligibility for earning Points;
  6. modify the activities that earn Points;
  7. modify the methods used to calculate the number of Points to be awarded;
  8. withhold or cease the awarding of Points to you;
  9. modify the qualifying Points or other criteria for membership tier upgrades and renewals; and
  10. change or withdraw any benefits related to a particular membership tier;

without prior notice to you and at its sole discretion.

  • The Company may suspend the calculation and accrual of Points to rectify any errors in calculation or adjust the calculation as it reasonably deems fit without giving you prior notice or reason.
  • You shall be responsible for any taxes, levies or duties that arise in connection with the issuance of Points to you, your redemption of benefits and all costs and expenses relating to the same shall be borne by you.