Closer to serving our driver-partners better every day
What drives our partners?
This simple question has been guiding us since Grab’s inception in 2012. We strive to do the right thing for our Driver-Partners so they can improve their lives. We can’t promise that we’ll get it right all the time, but we are committed to serve.
So let’s start with new features: My Destination, Driver Rate Trip and GrabAcademy, as part of our commitment to make things better for our driver-partners, 365 days a year.
Making a difference.
Through Better 365, we want to effect positive changes in our partners’ lives.
So we ask some Driver-Partners what they think of the new features of Better 365, and what drives them to do what they do.
“GrabAcademy is a wonderful idea. It’s a prospect for us.” - Gan Chin Kiat
“Driver Rate Trip is a good thing, that the company actually takes the effort to learn passenger’s profile all over the nation.” - Jimmy Gan
"MyDestination helps me make it home in time for dinner with my family.” - Suzanna Chua
Are you a driver-partner? Find out how
we're improving our services down below.
Better support
Being there when you need us.
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Get instant answers to standard questions
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We update our Help Centre more frequently so you can quickly find a solution and resume driving sooner.
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We’re on-call for you, 24/7
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From passenger disputes, accidents to safety issues, just dial our emergency hotline anytime.
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Personalised booking-related responses via e-mail
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Every driver is important and your booking-related issues are worth our time pondering over. So we aim to respond within 6 hours in order to provide a better solution for you.
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You Can Rate Passengers Too!
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After every trip, we will prompt you to rate and review your trip experience through the app. Your feedback is important and you can even report abusive passengers or those who fail to show up. We may suspend the passenger’s account.
Better earnings
Ensuring your hard work pays off
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In-app daily & weekly Statement of Earnings
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Get faster and easier access to your earning progress throughout the week. You can also download your full statement as a PDF.
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Automatic and instant top-ups for promo rides
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Whether your passenger uses a promo code or not makes no difference to you anymore because the difference will be credited into your account immediately.
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Improved in-app incentive tracking
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Want to track your incentive goals, progress and earning so far, as easily read your car’s performance on the dashboard? It’s right there in your Grab app and you’ll even get tips on how to move to a higher incentive tier for better payouts.
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Simplified incentive schemes
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Soon, we’ll be simplifying our incentive schemes to make them easier to understand and choose. So you can spend less time planning your finances and more time earning on the road.
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Know exactly how much you’ll earn in the next 3-6 months
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We value your loyalty and commitment. But more importantly, we reward it. Our 3-6 month non-fluctuating incentive schemes guarantee certainty of income.
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New revenue streams, beyond fares and incentives
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We’re constantly developing new ways for you to earn more. Today it’s in-car hangers and car decals. Tomorrow it could touch display screens and who knows maybe even holograms.
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Earn reward points with the Driver Rewards Program
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In the same way our passengers have the GrabRewards program, you can now earn points to redeem exclusive rewards that help offset your running costs.
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Medisave top-ups that match you dollar for dollar
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Should the unexpected happen, you can have peace-of-mind knowing that we’ve got you covered. Qualifying partners can enjoy matched contributions, up to $200.
Better tools
Tools to make the job easier
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Rate and review your trips directly within the app
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This helps us speed up fixing issues like inaccurate locations and poor passenger matches.
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Add My Destination to make the drive home shorter*
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You can input My Destination so when you’re ready to end your day, your app will help prioritise trips to that location so you don’t miss our on jobs or go out of your way.
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Stay competitive by signing up with the Grab Academy
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We are only as good as our Driver-Partners. As much as you want to learn new skills to be more competitive, we want to make it easy for you with tools that make it interesting and effective.
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Get a mentor and be a mentor
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Like any other job, having a friend and mentor makes all the difference. Whether you need a sounding board or someone to talk to between rides, our mentor program gives you all that and more.
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Never miss another notice
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You can now easily refer to all notifications any time, anywhere. Stored within the in-app inbox
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Share experiences in the Driver Stories Hub
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A good story brings us all together. Share your rich experiences and learn new strategies to earn and grow with Grab.
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In-app training videos
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It’s not just for beginners. You can now learn about how our new features work anytime, anywhere, without needing to drop by the Grab Driver Centre.
Better community
Keeps you informed, keeps us accountable
-
Get invited to exciting events throughout the year
-
Work hard, play hard. That’s our motto. So you can look forward to more events and gatherings where you can meet other drivers, share stories and create new ones.
Better support
Being there when you need us.
-
Answers you’ve been looking for
-
We update our Help Centre more frequently so you can quickly find a solution and resume driving sooner.
-
We’re on-call for you, 24/7
-
From passenger disputes, accidents to safety issues, just dial our emergency hotline anytime.
-
Personalised booking-related responses via e-mail
-
Every driver is important and your booking-related issues are worth our time pondering over. So we aim to respond within 6 hours in order to provide a better solution for you.
-
You Can Rate Passengers Too!
-
After every trip, we will prompt you to rate and review your trip experience through the app. Your feedback is important and you can even report abusive passengers or those who fail to show up. We may suspend the passenger’s account.
Better earnings
Ensuring your hard work pays off
-
In-app daily & weekly Statement of Earnings
-
Get faster and easier access to your earning progress throughout the week. You can also download your full statement as a PDF.
-
Instant cashouts of up to $5000/day
-
To ensure your cash flow is as smooth as every ride, you can now transfer anywhere from $50 to $5000 from your Grab App Cash Wallet straight to your DBS/POSB bank account.
-
Automatic and instant top-ups for promo rides
-
Whether your passenger uses a promo code or not makes no difference to you anymore because the difference will be credited into your account immediately.
-
Improved in-app incentive tracking
-
Want to track your incentive goals, progress and earning so far, as easily read your car’s performance on the dashboard? It’s right there in your Grab app and you’ll even get tips on how to move to a higher incentive tier for better payouts.
-
Earn reward points with the Driver Rewards Program
-
In the same way our passengers have the GrabRewards program, you can now earn points to redeem exclusive rewards that help offset your running costs.
Better tools
Tools to make the job easier
-
Rate and review your trips directly within the app
-
This helps us speed up fixing issues like inaccurate locations and poor passenger matches.
-
Add My Destination to make the drive home shorter*
-
You can input My Destination so when you’re ready to end your day, your app will help prioritise trips to that location so you don’t miss our on jobs or go out of your way.
-
Stay competitive by signing up with the Grab Academy
-
We are only as good as our Driver-Partners. As much as you want to learn new skills to be more competitive, we want to make it easy for you with tools that make it interesting and effective.
-
Get a mentor and be a mentor
-
Like any other job, having a friend and mentor makes all the difference. Whether you need a sounding board or someone to talk to between rides, our mentor program gives you all that and more.
-
Never miss another notice
-
You can now easily refer to all notifications any time, anywhere. Stored within the in-app inbox
-
Share experiences in the Driver Stories Hub
-
A good story brings us all together. Share your rich experiences and learn new strategies to earn and grow with Grab.
-
In-app training videos
-
It’s not just for beginners. You can now learn about how our new features work anytime, anywhere, without needing to drop by the Grab Driver Centre.
Better community
Keeps you informed, keeps us accountable
-
Get invited to exciting events throughout the year
-
Work hard, play hard. That’s our motto. So you can look forward to more events and gatherings where you can meet other drivers, share stories and create new ones.
