Komsan Chiyadis
GrabFood delivery-partner, Thailand
Need a Grab ride?
Introducing Grab AI Call-A-Ride (Beta), a simpler way of booking a Grab ride! Powered by our AI Voice Assistant, you can now book a ride with just a call.
Note: A Grab account linked to your mobile number is required.
How Call-A-Ride (Beta) works
Three simple steps, from call to car.
Step 1
Call 3138 0000 and tell us your pick-up and drop-off locations.
Note: A Grab account linked to your mobile number is required.
Step 2
Get ride updates and details by SMS.
Step 3
Pay with cash or via PayNow at the end of your ride.
Why use Call-A-Ride (Beta)?
No confusing screens—just pick up the phone and call.
Just call to book
No need to use the app to book a ride.
Easy to use for everyone
Great for seniors, or anyone who prefers to keep things simple.
Speak in your language
Switch between English or Mandarin—even mid-call.
Easy payment
Pay with cash or PayNow. No card setup needed.
Have a loved one who might find this useful?
Help them get started in 3 simple steps:
- Download the Grab app on their smartphone.
- Sign up for a Grab account with their mobile number.
- Sign in with their new account in the Grab app.
Once they’re signed in, they’re set. They can book a ride with just a call—no need to open the Grab app again.
Frequently Asked Questions
Yes, Grab AI Call-A-Ride (Beta) is only available to those with a Grab account. Once you have signed up for a Grab account, you can call our hotline to book a ride — no need to open the app.
Call-A-Ride (Beta) is available everyday, 24 hours a day! You can call to book a ride anytime.
Not yet. For now, Call-A-Ride (Beta) only book rides for immediate pickups only.
Not for Call-A-Ride (Beta) bookings at the moment.
Yes. Rides booked with Call-A-Ride (Beta) follow the same safety checks as rides booked on the Grab app.
Yes, you can! Simply call 3138 0000 again to cancel your booking, and then make a new one. Please make sure your first ride is cancelled before booking a new ride.
Only cash or PayNow payments are accepted at the moment.
Tell us your pick-up spot when you call, and listen out for the location we read back to make sure it’s correct. We’ll pass it on to your driver.
If you forget where your pickup spot is, refer to your SMS for the pick-up location, or call 3138 0000 again to check.
Please call 3138 0000 again to check on the status of your current ride booking. You can also check the Grab app for real-time updates on your ride.
Please call 3138 0000 again. We’ll still have your details from the last call, so you won’t need to start over.
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Komsan Chiyadis
GrabFood delivery-partner, Thailand
COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.
As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.
Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.
