GrabExpress Delivery-Partner Guide

Being on the road and delivering packages comes with a unique set of challenges, as such, we’ve put together this guide on standard delivery practices to help you navigate these situations.

Upon receiving a job, you will see the job’s information displayed on the card. You will have 50 seconds to accept a job. 

Remember to always check the following to avoid accepting a job that you cannot complete:

  • Service type
  • Fares
  • Number of Drop-Offs
  • Locations

How do I know if it’s a multi-stop delivery?

As shown on the examples above, job cards will display any of the following: 

GrabExpress – Bike: Single pick-up and a single drop-off

GrabExpress – Bike – Multi Stop: Single pick-up and multiple drop-offs

GrabExpress – Meds: Medication delivery

Head to the sender’s address immediately, and follow these steps:

  1. Check the “delivery info” tab for the sender’s unit number and contact information. Pick the parcel up from the sender’s door, and do take note of the following:
    • Contact the sender upon arrival, and remember to ensure that you pick up the right parcel. 
    • Take clear photos* of parcels that shows:
      • Parcel condition
      • Labels (if any)
      • Pick up location in the background. Do include noticeable landmarks or door number. 
  2. Pack the parcel carefully, and avoid squeezing or crushing it. For food items, remember to keep them upright to avoid spills or leaks.

*Photos should not include faces. If items are bulky or heavy, do place them down and take a photo from a distance. ​

Be sure to complete the trip as soon as possible. Do not engage in other delivery activities or other non-Grab related activities while on a GrabExpress delivery.

Do also remember to ride/drive safely, and to use a GPS if needed. 

Once at the drop off location, do follow these steps: 

  1. Check the “delivery info” tab for the receiver’s unit number and contact information. Do remember to deliver the parcel to the receiver’s door, and also take note of the following:
    • Take a clear photos* of the parcel that shows:
      • Parcel condition
      • Labels (if any)
      • Drop off location in the background.
  2. Contact the receiver upon arrival, and remember to ensure that you deliver the right parcel, especially if there are multiple drop-offs. 

*Photos should not include faces. If items are bulky or heavy, place them down and take wide shot of the parcel and the background.​

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.