LinkAja is one of the leading digital payment service providers in Indonesia’s rapidly growing digital economy with more than 80 million registered users. Operating in a country with the largest mobile penetration by volume in Southeast Asia and in an industry that is prone to various fraud modus operandi, LinkAja found itself challenged with Account Takeover (ATO) and fake account registrations. Without a robust fraud protection capability, fraudsters were able to exploit loopholes and abuse the system for monetary gain.
Adi Permana, AVP of Fraud for LinkAja, shared that “main problems faced with fraud are Account takeovers and fake account registrations”.
To help LinkAja better understand the users they are onboarding and accelerate its anti-fraud capabilities, GrabDefence will deploy its device intelligence & fingerprinting technology, customised rules and provide ground intelligence support. In addition, the LinkAja team will have access to dedicated GrabDefence fraud analysts to build up their anti-fraud capability for the long run.
As Adi Permana shared, “We are excited to work with GrabDefence to protect our business. With the assurance and robust fraud detection capabilities provided by GrabDefence, we can focus on growing our users and expanding our business.”
Brian Kim of GrabDefence shares that “At GrabDefence, we aim to provide digital platforms such as LinkAja with the tools necessary to build a trustworthy and safe platform. We believe this will allow our clients to grow more rapidly as well as unlock Southeast Asia’s economic potential.”
For more information about LinkAja, please visit https://www.linkaja.id/.