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Welcome to your GrabFood e-Learning session

You will be learning the fundamentals of GrabFood Delivery service standards and will be required to pass the quiz to get activated.

Important: Please provide correct personal details to ensure a proper registration. Incorrect details will be considered as an invalid entry.

Note: This online training includes a training video and a quiz
(Estimated 25 minutes)

GrabFood DAX Training

First Name (As Shown in NRIC)
Last Name (Surname Shown in NRIC)
Mobile Number
Email Address
1. What happens when the “Booking Availability” button is green?
1. What happens when the “Booking Availability” button is green?
- a. Driver can receive jobs
- b. Driver will not receive jobs
- c. Driver cannot check their personal details
2. What is the purpose of the “Get to the Restaurant Feature”?
2. What is the purpose of the “Get to the Restaurant Feature”?
- a. Allows you to access the GPS
- b. Gives you a brief directional guide when you are a distance away from the restaurant
- c. Gives you a detailed directional guide when you are near the restaurant
- d. Gives you the traffic conditions when travelling to the restaurant
3. What should you do when delivering alcoholic beverages?
- a. Request for an ID without photo from customers who look under 30 years old
- b. Request to see (NRIC/Driver’s License/Passport/Work Permit) from customers who look under 30 years old
- c. Deliver alcoholic beverages to public places at all times
- d. Deliver alcoholic beverages to customers regardless of their age
4. What is the proper way of delivering Grouped Orders?
4. What is the proper way of delivering Grouped Orders?
- a. Deliver the orders in any sequence you want
- b. Deliver the orders according to the sequence indicated in the Grab Driver App
- c. Deliver the order which is the lightest first
- d. Deliver the order which is the heaviest first
5. What happens when you cancel a Grouped Order?
5. What happens when you cancel a Grouped Order?
- a. Nothing will happen to your CR and earnings
- b. Only earnings will be revised
- c. Only CR will be affected
- d. CR will be affected, and earnings will be revised
6. What can you do to ensure you pick up the correct order?
6. What can you do to ensure you pick up the correct order?
- a. Collect the first order you see when you reach the restaurant
- b. Show the Order ID to the restaurant staff before collecting the order
- c. Call out the customer’s name before collecting the order
- d. Get a receipt from the restaurant before going to the customer’s location
7. What is considered a valid cancellation?
- a. Cancelling a job by indicating any reason so you can move onto the next job quickly
- b. Cancelling a job without checking in with the restaurant on the waiting time for the food to be ready
- c. Cancelling a job because you need to wait 5 minutes for the order to be ready for collection
- d. Cancelling a job by indicating the right reason when you are unable to complete a job after giving your best effort
8. How should you conduct yourself whenever you are restaurants collecting food?
- a. Be polite and professional when confirming orders with our merchant partners
- b. Be loud and rough as you need to get your orders fast to complete the job
- c. Be quiet and silent as you do not want to rush the merchant partners
- d. Be proactive and fast and collect any orders you see lying on the table
9. What should you do when the order is delayed at the restaurant?
- a. Wait patiently for the order to be ready before you deliver to the customer
- b. Check the duration required to prepare the order from the merchant before contacting the customer to update the situation
- c. Scold the merchant for being slow and forgetful as it affects the customer experience
- d. Give the customer an estimate time of arrival before pushing the merchant to speed up the order
10. What should you do if the customer is uncontactable upon delivery?
- a. Simply complete the job and leave the food at the doorstep
- b. Call the customer once over 5 minutes. If he/she does not respond, you can choose to consume the food on your own
- c. Call the customer a few times over 5 minutes to seek permission to leave the food in a safe location. If he/she does not respond, please take screenshots of your attempts to contact the customer and dispose the food
- d. Call the customer a few times over a period of 15 minutes. If he/she does not respond, you can choose to donate the food as you see fit
Declaration:

I hereby acknowledge that:
I agree with the safety and service guidelines in the training
- I agree with the safety and service guidelines in the training
I am required to use GrabFood bag for deliveries
- I am required to use GrabFood bag for deliveries
I am required to use LTA compliant vehicles (if applicable) and PMD is not allowed
- I am required to use LTA compliant vehicles (if applicable) and PMD is not allowed
I have read and I agree to the GrabFood Terms & Conditions
- I have read and I agree to the GrabFood Terms & Conditions
I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s Privacy Policy
- I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s Privacy Policy
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.