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Welcome to your GrabExpress e-Learning session

This session will cover the fundamentals of GrabExpress Delivery service standards.

There is a quiz at the end of the session that you will be required to pass in order to get activated.

Important: Please provide correct personal details to ensure a proper registration. Incorrect details will be considered an invalid entry.

Note: This online training includes a training video and a quiz
(Estimated 30 minutes)

GrabExpress DAX Training 20 April

supercedes GrabExpress DAX Training

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1. What does COD stand for?
- a. Cash On Delivery
- b. Credit Card On Delivery
- c. Cashless On Delivery
- d. Car On Delivery
2. What is a Cash On Delivery(COD) job? Choose 2 correct answers.
- a. Customer does not need to pay for this job
- b. Grab will deduct the job fare from your credit wallet
- c. You will need to collect cash from customers after you have delivered the items
- d. Grab will collect the payment from the customer
3. Which button to tap on to find the Cash On Delivery(COD) Value in the app to collect from customer?
3. Which button to tap on to find the Cash On Delivery(COD) Value in the app to collect from customer?
- a. “Call”
- b. “Chat”
- c. “I’ve Arrived”
- d. “Delivery Details”
4. What is the difference between Cash On Delivery(COD) and Cashless job? Choose 2 correct answers.
- a. Cashless job is that payment will be made via cash
- b. Cashless job do not need to collect cash from customer as payment is made via credit card or GrabPay
- c. Cash On Delivery (COD) job need to collect cash from customers
- d. Cash On Delivery (COD) job’s payment will be made by Grab
5. Which of the following items are safe for delivery?
- a. Books, Clothing, Shoes, Bags
- b. Passport, Identity Card, Driver’s License, Work Permit
- c. ATM Cards, Credit Card, Insurance Documents, Financial Documents
- d. Drugs, Flammable substances, Poisonous chemicals, Weapons
6. Which of the following areas are in service?
- a. Aerospace Zones, Airline Road, Airport Cargo Road, ALPS Ave
- b. Army Camps, Checkpoints, Construction sites, PSA Ports
- c. Pulau Tekong, Pulau Ubin, St. John’s Island, West Camp Road
- d. HDB Estates, Condominiums, Private Houses, Offices
7. What should you do when you arrive at the pick-up/drop off location?
- a. Park the motorcycle by the roadside before you pick up/drop off an item
- b. Park the motorcycle at the designate parking lot without obstructing traffic
- c. Park the motorcycle on the walking path before you pick up/drop off an item
- d. Park the motorcycle at the handicap lot before you pick up/drop off an item
8. When will you receive your payout when you cash out?
- a. Instantly when you cash out between $50 to $5000, up to 2 times per day
- b. Within 2 hours when you cash out between $50 to $5000, up to 2 times per day.
- c. Within 4 hours when you cash out between $50 to $5000, up to 2 times per day.
- d. Within 8 hours when you cash out between $50 to $5000, up to 2 times per day.
9. What should you do if the recipient is uncontactable at the drop off location?
- a. Simply complete the job and leave the parcel at the doorstep
- b. Call the customer once over 5 minutes. If he/she does not respond, you can leave the parcel at the doorstep
- c. Call the customer at least 3 times over 10 minutes. If he/she does not respond, return the parcel to the sender
- d. Call the customer a few times over a period of 15 minutes. If he/she does not respond, you can leave the parcel at the doorstep
10. What should you do if the sender and recipient is uncontactable after picking up the item?
- a. Simply complete the job and leave the parcel at the doorstep
- b. Call the sender and recipient once over 5 minutes. If he/she does not respond, you can leave the parcel at the doorstep
- c. Call the sender and recipient at least 3 times over 10 minutes. If he/she does not respond, you can leave the parcel at the doorstep
- d. Call the sender and recipient at least 3 times over a period of 10 minutes. If he/she does not respond, return the parcel to the Grab Driver Centre
11. What type of delivery is required for the following job card?
11. What type of delivery is required for the following job card?
- a. Delivery of medication to patients
- b. Delivery of food to customers
- c. Delivery of parcels to corporate staff
12. Which is the recommended communication method to contact sender from GrabExpress – Med?
- a. Voice call only
- b. SMS only
- c. Voice call or SMS
Declaration:

I hereby acknowledge that:
I am required to top up my credit wallet in the Grab Driver App when doing GrabExpress jobs
- I am required to top up my credit wallet in the Grab Driver App when doing GrabExpress jobs
I am required to use LTA compliant vehicles
- I am required to use LTA compliant vehicles
I have read and I agree to the Terms & Conditions
- I have read and I agree to the Terms & Conditions
I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s <a href="https://www.grab.com/sg/privacy/">Privacy Policy</a>
- I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s Privacy Policy
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.