GrabCoach Driver Training | Grab SG

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Welcome to the GrabCoach Driver Partner Onboarding Training

This session will guide you on how your Grab Driver App will work and help you better prepare your journey as a GrabCoach Driver

Note: This online training includes a training video and a quiz
(Estimated 30 minutes)

GrabCoach DAX Training

First Name (As Shown in NRIC)
Last Name (Surname Shown in NRIC)
Mobile Number
Email Address
1. How do you ensure the safety of the passenger?
- a. Drive beyond the speed limit
- b. Drive on the road shoulder
- c. Drive within the speed limit
2. What must you do to avoid being accused of sexual harassment?
- a. Make no physical contact or obscene remarks to the passenger
- b. Make no eye contact to the passenger
- c. Make sure that you do not talk to the passenger
3. Which of the following is considered unethical and a breach of Grab Code of Conduct?
- a. Make self-bookings with no real passenger
- b. Drive part-time
- c. Cancel jobs given by Grab
4. What should you do after confirming passenger details once they board your car?
- a. Tap “I’ve Arrived”
- b. Tap “Drop Off”
- c. Tap “Pick Up”
5. How do you cash out your earnings?
- a. Tap on “Transfer to Account” under Credit Wallet
- b. Tap on “Transfer to Account” under Cash Wallet
- c. Tap on “Top Up with Account” under Transaction History
6. Where will your commission be deducted from?
- a. Cash Wallet
- b. Credit Wallet
- c. GrabPay Wallet GrabPay
7. How do you ensure that you are able to receive jobs?
- a. “Available for Job” button must be green
- b. Turn on your Grab driver app
- c. Turn on your phone
8. What personal information can you edit in My Profile?
- a. Name
- b. Email address
- c. Handphone number
9. Where are you able to access the “My Profile” function in the driver app?
- a. By tapping the power button
- b. By tapping the available button
- c. By tapping the driver name
10. Where in the driver app can you request to update your car plate number if you are intending to change car?
- a. My Profile
- b. Tapping the power button
- c. Tapping My Destination
11. To look smart, you should dress in…
- a. Collared tops and trousers
- b. Any casual but fashionable wear
- c. Short-sleeve shirts and trousers
12. What should you do to ensure that you look presentable to the passenger?
- a. Ensure your personal hygiene is maintained
- b. Talk more to the passenger during the trip
- c. Tell more jokes during the trip
13. Before the passenger alights, you should…
- a. Thank the passenger for riding with Grab
- b. Invite the passenger to give rating for the ride
- c. Do nothing and let passenger alight
14. Upon pick-up, before starting the journey, you should…
- a. Reconfirm the drop-off location with passenger
- b. Ask the passenger to give you a 5 star rating if they are satisfied with your service
- c. Advise any toll charges
15. Who pays for the ERP incurred during the trip?
- a. Driver
- b. Passenger
- c. Grab
- d. Free Entry
16. How long is the grace period for waiting time given to passengers?
- a. First 15 min
- b. First 20 min
- c. First 30 min
- d. No grace waiting time given
17. Can GrabCoach driver enter Sentosa to pick up passengers?
- a. Yes, entry fee will be incurred by driver
- b. Yes, entry fee will be incurred by passenger
- c. Yes, proceed to manual entry lane and show booking details for free entry
- d. No, passenger have to walk out
18. How much can you charge for additional waiting time?
- a. $10 for every 15 min
- b. $10 for every 10 min
- c. $20 for every 20 min
- d. $20 for every 15 min
19. What should you do to manage tiredness and sleepiness after long duration of driving?
- a. Stop every once in a while and rest
- b. Take medicine that will prevent sleepiness
- c. Consume some alcohol
- d. Take a nap whenever car is stationary
20. Driver Ratings (DR) are affected by
- a. Driver driving safely
- b. Driver arriving in a timely manner
- c. Driver delivering great service
- d. All of the above
I hereby declare and acknowledge that:
I understand the contents in the training material
- I understand the contents in the training material
I understand the importance of providing safe and pleasant rides
- I understand the importance of providing safe and pleasant rides
I understand the importance of providing good customer service for every ride
- I understand the importance of providing good customer service for every ride
I have read and understood the <a href="https://www.grab.com/sg/terms/driver/">Terms and Conditions</a> and agree to abide by it
- I have read and understood the Terms and Conditions and agree to abide by it
I have read, understood and agreed to be bound by Grab’s <a href="https://www.grab.com/sg/code-of-conduct/">Code of Conduct</a>
- I have read, understood and agreed to be bound by Grab’s Code of Conduct
I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s <a href="https://www.grab.com/sg/privacy/">Privacy Policy</a>
- I consent to the collection, use, processing and disclosure of my personal data for the purposes in accordance with Grab’s Privacy Policy
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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

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