Important notification regarding your current
You may have heard that oBike is shutting down in Singapore. So as of today, we will no longer be offering oBike’s bicycles
on the GrabCycle marketplace, as oBike may not be licensed to operate in Singapore, nor will they be maintaining their fleet of bicycles.
Therefore, we will be waiving your active subscription fee, and refunding your GrabCycle deposit,
if any by 26th June. We will also add a complimentary 4-week GrabCycle subscription to your account to try our newest partner, Anywheel.
And for your next Grab ride*, enjoy $3 off from us. Just use the promo code GCY2018 (valid for GrabPay rides only) from 25th June - 8th July.
We remain committed to serving and growing bike-sharing in Singapore, and are working to get more bikes soon on our platform. Stay tuned for more!
What will happen to my existing GrabCycle subscription and deposit?
We will be waiving your active subscription fee and processing the refund of your deposit, if any, by 26th June. It will reflect in your account once processed by your bank / other institutions. This may take a few working days depending on the bank or the institution.
We will also add a free 4-week GrabCycle subscription to your account for you to try our newest partner, Anywheel.
What will happen to my GrabCycle deposit?
Your deposit will be refunded to you.
When will I receive my GrabCycle refund ?
We will process the refund by 26th June. Refunds will be received via the payment method you used. If paid by GrabPay Credits, it will be returned to your GrabPay wallet. If paid by credit card, it will reflect in your account once processed by your bank / other institutions. This may take a few working days depending on the bank or the institution.
Will I be able to use oBike bicycles?
Unfortunately, as oBike is ceasing their operations in Singapore, they will no longer be on our GrabCycle platform.
What will happen to my oBike deposit?
As GrabCycle does not collect oBike’s deposits, for queries on your oBike deposit and transactions, please contact them at firstname.lastname@example.org.
Can I still sign up with GrabCycle?
Thank you for your interest in signing up with GrabCycle. We have temporarily stopped new user sign up to preserve the experience for existing users. We are actively bringing on more bikes onto our platform and will open up for new user sign up soon. Check back for updates.
*Terms and Conditions
- All users with a deposit, 7-day or 30-day plan valid in the GrabCycle app as of 23 June 2018 (12.00am), qualify for the promo.
- Available on the latest GrabCycle app version only.
- Promo code is valid for $3 off your next Grab ride, from now till 8 July.
- Only valid for GrabPay rides. Not valid for GrabHitch and GrabShuttle.
- Other road charges may apply.
- Eligible for selected Grab users in Singapore only.