Nobody likes being cancelled on. Especially after driving or waiting for 5 minutes. But sometimes things don’t go as planned. Maybe you keyed in the wrong pick-up point, or your driver is stuck in traffic. These things happen. Which is why we’ve made improvements to our Cancellation Policy* to take into account these factors.
Here are some questions that you may have with regard to the the revised policy.
*Applicable to all transport services except GrabHitch, GrabShuttle and GrabShuttle Plus.
*From 24 June 2019, a cancellation fee of $10 will also be applicable on GrabCoach.
*For GrabShare, you will only be charged a cancellation fee of $4 if you cancel after 3 minutes of getting a driver.