Nobody likes being cancelled on. Especially after driving or waiting for 5 minutes. But sometimes things don’t go as planned. Maybe you keyed in the wrong pick-up point, or your driver is stuck in traffic. These things happen. Which is why our Cancellation Policy* take into account these factors.
Here are some questions that you may have with regard to our Cancellation Policy.
*Applicable to all transport services except GrabHitch.
*For GrabCoach,the cancellation fee is $10.
*For GrabShare, you will only be charged a cancellation fee of $4 if you cancel after 3 minutes of getting a driver.