Nobody likes being cancelled on. Especially after driving or waiting for 3 minutes. But sometimes things don’t go as planned. Maybe you keyed in the wrong pick-up point, or your driver is stuck in traffic. These things happen. Which is why our Cancellation Policy* take into account these factors.
Here are some questions that you may have with regard to our Cancellation Policy.
* Underlined Changes (Effective 18 July 2022)
* Applicable to all transport services except GrabExec, GrabExec 6, GrabAssist, GrabAssist Plus, GrabAssist Plus (from hospital) and GrabHitch.
* For GrabCoach, the cancellation fee is $10.