Webinar Overview

The accelerated shift towards a digital economy fueled by the COVID-19 pandemic has allowed fraudsters to exploit loopholes in systems and threaten businesses. The increase in various forms of online fraud attacks and risks have led to financial losses and erosion of customer trust.

Risk professionals in B2C organizations face the challenge of balancing business needs for frictionless customer experiences with fraud avoidance.

Watch this webinar to learn more about:

  • The fraud landscape in Southeast Asia, with breakdown by industries and countries
  • Fraud types that are most prevalent in the region and the impact they have on businesses
  • How businesses in the region are managing fraud and their investments in fraud management solutions
  • Analyst recommendations for business executives looking to uplift their fraud management capabilities

Speakers Overview

Meng Liu, Analyst, Forrester

Meng’s research focuses on fintech, payments, banking, and fraud management research. He has provided advice to over 30 global leading financial institutions and fintechs based on his research and expertise. His reports are frequently quoted by mainstream media, including Forbes, CNBC, The Business Times, and Bank Innovation. He has spoken at global financial services events such as Sibos and Hong Kong Fintech Week, as well as on news networks including CNA. He has been named one of the “Top 100 Global Influencer Voices In Fintech.”

Brian Kim, Head of BD and Strategy, GrabDefence

Brian leads the strategy and business development for GrabDefence, an enterprise fraud management solution. He works closely with partners to improve their security posture and protection against fraud attacks. Prior to joining Grab, Brian was a strategy consultant at McKinsey.

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.