GrabFood Case Study

As Southeast Asia’s leading superapp, Grab processes billions of transactions every year – ranging from ride bookings to food orders. However, Grab is not immune to attacks. By implementing GrabDefence fraud detection and prevention systems, Grab has kept fraud on our platform to under 0.2%.

This case study details the challenges with fraud that we have dealt with at GrabFood and GrabMart, and how we managed to solve them. From Account Takeover to Payment Fraud, our team at GrabDefence has collated key fraud Modus Operandi and their solutions, providing your organization with the information and tools necessary to protect itself from fraud.

Download the case study to learn more.

Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.