Report Overview

Fraud is one of Southeast Asia’s biggest challenges. Low digital literacy rates coupled with the growth of online activities have allowed fraudsters to exploit loopholes in systems and threaten businesses, leading to financial losses and erosion of customer trust.

To help business leaders and risk professionals better understand the fraud landscape in Southeast Asia, GrabDefence commissioned Forrester Consulting to assess the scale of fraud in Southeast Asia and evaluate the current state and future plans for fraud management across business to consumer (B2C) organizations.

Download the full report to learn more about:

  • Most common online fraud types businesses are exposed to, sorted by countries and industries
  • Financial and non-financial impact of fraud
  • Region’s fraud risk management preparedness
  • Recommendations on future strategies and investments to enhance organization’s fraud management capabilities

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Komsan Chiyadis

GrabFood delivery-partner, Thailand

Komsan Chiyadis

GrabFood delivery-partner, Thailand

COVID-19 has dealt an unprecedented blow to the tourism industry, affecting the livelihoods of millions of workers. One of them was Komsan, an assistant chef in a luxury hotel based in the Srinakarin area.

As the number of tourists at the hotel plunged, he decided to sign up as a GrabFood delivery-partner to earn an alternative income. Soon after, the hotel ceased operations.

Komsan has viewed this change through an optimistic lens, calling it the perfect opportunity for him to embark on a fresh journey after his previous job. Aside from GrabFood deliveries, he now also picks up GrabExpress jobs. It can get tiring, having to shuttle between different locations, but Komsan finds it exciting. And mostly, he’s glad to get his income back on track.