Better Efficiency With Grouped Orders

Fewer cancelled orders for consumers, better earnings for delivery-partners!

Click here for Bahasa Melayu version

 

In recent feedback sessions, delivery-partners (car & bike) like you have shared concerns about how fares are calculated for grouped orders in services such as GrabFood, GrabMart and GrabExpress 4 Hours.

Read more to understand how grouped order fares are calculated, and how grouping helps increase your overall earnings while reducing the number of cancelled orders for consumers.

How are fares calculated?

For all orders, grouped or individual, Grab calculates fares based on the distance travelled and time needed to complete the orders.

Fares for individual orders are calculated as the higher of:

  • Base fare + distance fare
  • Minimum fare

Fares for grouped orders are calculated as the higher of:

  • Base fare + distance fare + grouped order bonus
  • Minimum fare (applied to the entire group, not to each individual order in the group)

Example fare calculation

In this example, by completing the grouped order, delivery-partner will earn RM4 more than the individual order for:

  • the additional 2KM the delivery-partner needs to travel
  • the additional waiting time for the 2nd order (via grouped order bonus)

Delivery-partners completing grouped orders stand to earn more throughout the day as they are able to complete more orders in less time. This is because:

  • In grouped orders, some parts of each order’s journey overlap. This allows delivery-partner to complete more jobs in a single journey.
  • In grouped orders for GrabFood, delivery-partners usually spend less time waiting at the merchant compared to individual orders. This is because the merchant typically prepares the first and the second order at the same time.

We strive to ensure that, on average, you earn more for every minute you spend on grouped orders than on individual orders. We do this by adjusting the grouped order bonus and by continuously improving our grouping system.

Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.