Get what you want now, pay for it later

What does “Interest Rate” mean?

The term “Interest Rate” refers to the charge applied for using PayLater to split your payments into installments. This charge compensates for the cost of providing the PayLater service.

What are “Late Payment Charges”?

“Late Payment Charges” are fees incurred if you fail to pay your installment(s) on time. These charges encourage timely payments and cover administrative costs related to overdue accounts.

The terminology change does not affect the amount charged. The fees/rate remain the same; only the names are being updated for clarity. Your current PayLater plan and agreement remain unchanged. The updates only affect the terminology used to describe the charges.

Grab users who are eligible for PayLater should be

1. You’re aged 21 years or over
2. Your account has been fully verified
3. Your Grab app has been updated to the latest version.

If you’re eligible for PayLater, you’ll be able to activate it in-app, or simply launch your Grab app, tap on Payments, tap on Enjoy Now and Pay Later under Explore GrabPay.

If you don’t see the PayLater option, we’re unfortunately unable to offer this service to you just yet. All approvals are subject to our internal review.

We are working towards providing the PayLater service to more users soon. Stay tuned!

PayLater by Grab lets you consolidate and manage your payments across various Grab services, including rides, food, deliveries, online and in-store partners, or at stores with DuitNow QR for selected users. Once activated, you’ll be granted a PayLater limit to spend. Your Postpaid purchases will be grouped into a monthly bill, payable via GrabPay or linked card.

There are two ways to use PayLater: PayLater Postpaid and PayLater Instalments.

PayLater Postpaid (Pay next month)

With PayLater Postpaid, you can consolidate all your Grab purchases (like rides, food, and deliveries) or eligible in-store payments into a single bill and pay for them the following month — interest-free.

How it works:

• All transactions within the month will be grouped into one bill.
• You’ll receive your bill at the start of the following month.
• Pay the full amount by the due date to avoid any late fees.

How to use:

1. Ensure PayLater is activated.
2. At checkout, select PayLater by Grab as your payment method.
3. Choose Pay next month.
4. Complete your order and enjoy your purchase! We’ll notify you when your monthly bill is ready. Payment will be auto-deducted from your GrabPay or linked card.

We’ll notify you when your monthly bill is ready. Payment will be auto-deducted from your GrabPay Wallet or linked card if a sufficient balance is available.

📌 Example: If you use PayLater Postpaid for rides and food in April, you’ll receive a bill in early May. Pay the full amount before the due date to continue using the service smoothly.

PayLater Instalments

PayLater Instalments lets you split your payments into 4, 8, or 12 monthly payments, making it easier to manage your budget.

How it works:

• Choose PayLater Instalments at checkout (Valid for online and in-store purchases with Grab QR or DuitNow QR for selected users).
• You can split your payment into 4, 8, or 12 instalments. Refer to the table below.
• The first instalment will be charged immediately.

PayLater Payment Options & Interest Rate

How to use PayLater to pay online or in-store:

1. Activate PayLater in your Grab app under the Finance tab.
2. Shop at any PayLater acceptance stores online or in-store with DuitNow QR.
3. Choose PayLater by Grab at the checkout page.
4. Choose your preferred payment method (pay next month or in 4, 8, or 12 instalments). Add Offers if any.
5. If you choose instalments, you only have to pay the first instalment amount upfront. 

An interest rate per instalment may apply to your PayLater purchases as illustrated in the table above.

We have partnered with a select group of VIP brands who are dedicated to making your shopping experience the most rewarding it can be. These top brands offer you our best available rewards and provide the most attractive shopping deals for you. 

You will enjoy 0% interest rate per instalment for Postpaid and earn up to 2x GrabCoins when you shop at PayLater by Grab VIP brands! Launch Grab app, tap on ‘PayLater’ icon in the homepage to browse these brands. 

Yes! DuitNow QR is Malaysia’s National Standard QR and you can now use PayLater by Grab to pay at any stores with a DuitNow QR! Just look out for the DuitNow QR standees in-store, as long as there’s a DuitNow QR logo you can pay with PayLater by Grab, even if it’s from other providers like Touch n Go eWallet, MAE or ShopeePay.

How to use PayLater to pay via DuitNow QR in-store:

1. Launch the Grab App.
2. Open the QR scanner by tapping on the scanner icon.
3. Scan any DuitNow QR in-store.
4. Choose your preferred payment options (Postpaid or in 4, 8, or 12 instalments). 
5. Add Offers if any. Then, tap to pay.

Pro-tip: Tap on the ‘Finance’ icon in the homepage, click PayLater to view your upcoming payments. 

Yes! You can earn up to 2x GrabCoins for making online and in-store purchases with PayLater.

Unlock Double GrabCoins!

Make the most of your Grab transactions with GrabCoins. Visit the GrabCoins homepage to check out all of the latest ways you can earn!

To offset GrabPay or PayLater in-store payments:

1. Tap Pay at the top-left corner of your app home screen.
2. Scan the in-store DuitNow QR code.
3. Verify the store name, enter the payment amount, and tap Continue. Ensure your GrabPay Wallet or PayLater is sufficient to cover the amount before GrabCoins are applied.
4. Select how many GrabCoins you would like to use for your discount.
5. Tap Pay to complete the transaction.

Find out more here.

PayLater Protect: Complimentary Buyer & Purchase Protection Coverage

Shopping with PayLater by Grab just got safer. PayLater Protect is a complimentary insurance benefit that covers your eligible online purchases of RM250 or more with PayLater. It protects your items from accidental damage and theft after you receive them, and also covers you if your item doesn’t arrive, is damaged during delivery, or isn’t what you ordered. 

Grab also offers two additional complimentary benefits for eligible purchases in specific categories:

• PayLater Protect Beauty — for eligible Health & Beauty purchases
• PayLater Protect Travel — for eligible Travel purchases

Find the full details below.

Latest Eligible Period: 1 August 2026 – 31 October 2026

• PayLater Protect: effective from 1 August 2026
• PayLater Protect Beauty: effective from 1 October 2026
• PayLater Protect Travel: effective from 1 October 2026

Coverage is subject to the applicable category requirements, insurance policy terms and exclusions.

(1) Is PayLater Protect, PayLater Protect Beauty and PayLater Protect Travel complimentary?

Yes it is a complimentary insurance benefit purchased by Grab for eligible customers who checkout using PayLater by Grab. Eligible customers are manually enrolled in this Group Insurance without additional cost, as long as they meet the eligibility criteria.

The insurance coverage is underwritten by Chubb Insurance Malaysia Berhad, a general insurer licensed under the Financial Services Act 2013 and regulated by Bank Negara Malaysia. These products are distributed by GrabInsure Agency (M) Sdn Bhd, a registered agent of Chubb Insurance Malaysia Berhad.

(2) Who is eligible to receive coverage under PayLater Protect?

Coverage is available to Grab customers who:

(i) Are Malaysian residents aged 18 or older;
(ii) Make an online purchase for an item of RM250 or more via PayLater by Grab as payment method within the PayLater Protect Challenge period specified by Grab (“Eligible Purchase”);
(iii) For PayLater Protect Beauty, the first Eligible Purchase must also be made with a merchant listed under the Health and Beauty Category at the discretion of Grab within 1st October 2026 until 31 October 2026.;
(iv) For PayLater Protect Travel, the first Eligible Purchase must also be made with with a merchant listed under the Travel Category at the discretion of Grab within 1st October 2026 until 31 October 2026; and
(v) have manually opted in to the PayLater Protect Challenge organised by Grab.

Eligible customers will receive an email confirmation indicating the applicable Period of Insurance for their coverage.

(3) What is covered under PayLater Protect?

PayLater Protect covers the Insured Item for the following benefits:
(i) accidental damage, maliciously damaged or theft throughout the Coverage Period (“Purchase Protection Benefit”); and
(ii) instances where your purchased item(s) did not arrive, were damaged during transit, or where the arrived item does not match the seller’s description and condition (“Buyer’s Protection Benefit”).

An Insured Item is:
(a) your first purchase item of RM250 or more during the Challenge Period and/or
(b) subsequent purchased item(s) valued at above RM50 purchased during your applicable Period of Insurance,
(c) items you purchased and paid using PayLater by Grab

Please refer to question 11 for the applicable limits and deductible.

Coverage is subject to the applicable policy terms, conditions and exclusions.

(4) What is covered under PayLater Protect Beauty?

PayLater Protect Beauty covers you the following benefits:
(i) Medical Expenses Benefit: Reimbursement for medical expenses incurred.
(ii) Emergency Hospitalization Benefit: Reimbursement for inpatient expenses incurred including emergency room treatment, hospitalization fee, emergency consultation, medication and diagnostic tests.
(iii) Reimbursement of Purchase Value: Reimbursement of the purchase value of the Eligible item,
if you suffer a medically confirmed adverse reaction, supported by a medical report, as a result of proper consumption, application and/or use of an Eligible Item(s).

An Eligible Item is:
(a) your first purchase item at RM250 or more purchased during the Challenge Period;
(b) your subsequent purchased item(s) purchased during your applicable Period of Insurance;
(c) items you purchased from a merchant listed under the Health and Beauty Category at the discretion of Grab ; and
(d) items you paid using PayLater by Grab.

Please refer to question 11 for the applicable limits and deductible.

Coverage is subject to the applicable policy terms, conditions and exclusions.

(5) What is covered under PayLater Protect Travel?

PayLater Protect Travel covers your non-refundable travel expenses if any of your journey(ies) is cancelled due to a covered event.

One of your overseas or domestic journey is covered if it commences within 120 days from the date of your first purchase item at RM250 or above, purchased during the Challenge Period, from a merchant listed under the Travel Category at the discretion of Grab and paid using PayLater by Grab.

Covered events include but not limited to :

• Death, accidental injury or illness of the insured person;
• Death, accidental injury or illness of an immediate family member or travel companion;
• Compulsory quarantine, jury duty, subpoena or hijacking;
• Cancellation of the common carrier due to strike, riot or civil commotion;
• The insured person’s home becoming uninhabitable due to fire, storm or flood; and
• A natural disaster at the planned destination.

Please refer to question 11 for the applicable limits and deductible.

Coverage is subject to the applicable policy terms, conditions and exclusions.

(6) How long does the insurance coverage last?

The duration of coverage depends on the insurance benefit received.

For PayLater Protect and PayLater Protect Beauty, coverage is 120 consecutive days from the date each Insured Item or Eligible Item respectively is received by you (“Coverage Period“).

For PayLater Protect Travel, cancellation coverage starts from the date of your first eligible travel purchase and remains in force for 120 consecutive days (“Coverage Period“). During this Coverage Period, non-refundable travel expenses are payable for eligible trip cancellation events occurring before the commencement of a journey, subject to the applicable terms and conditions..

(7) What should I do if I wish to claim PayLater Protect?

To submit a claim, please contact Chubb through the applicable channel.

For PayLater Protect, email SPLClaims.MY@chubb.com or call 03-2058 3000 within the timeframe stated in the policy; a 10% deductible on purchase value applies to each claim.

For PayLater Protect Beauty, submit your claim through Chubb’s online claims portal or call 03-2058 3000 within 30 working days of the incident; a 15% deductible applies only to the Reimbursement of Purchase Value benefit.

For PayLater Protect Travel, submit your claim through Chubb’s online claims portal or call 03-2058 3000 within 30 days of the incident.

You may be required to submit a claim form, proof of purchase, receipts, medical reports, travel documents, proof of cancellation or other supporting documents, depending on the type of claim. For more information, please visit www.chubb.com/my 

(8) What happens if my claim is approved?

For PayLater Protect, Chubb may, at its discretion:

• Repair the Insured Item;
• Replace the Insured Item; or
• Reimburse you up to the item’s Purchase Value.

For PayLater Protect Beauty, Chubb will reimburse you the following expenses (where applicable):

• Reimbursement for outpatient medical expenses incurred.
• Reimbursement for inpatient expenses incurred.
• Reimbursement of the purchase value of the Eligible item.

For PayLater Protect Travel, Chubb will reimburse the non-refundable travel expenses for one of your Overseas Travel or Domestic Travel.

Please refer to question 11 for the applicable limits and deductible.

(9) How do I know if my claim is approved?

You will be notified by Chubb via email once your claim is approved.

(10) What are some of the important exclusions under this insurance? (Non-exhaustive)

The insurance is subject to certain exclusions and limitations. As these differ depending on the product and benefit being claimed, please refer to the applicable policy wording for the complete list of exclusions, terms, and conditions.

(11) What is the limit of my claim(s)?

For PayLater Protect, each approved claim is limited to the purchase value of the Eligible Item. The total amount payable for all approved claims during the Coverage Period(s) is limited to RM3,000 in aggregate for all claims in respect of all Insured Items.
A 10% deductible, calculated based on the Insured Item’s purchase value, applies to each claim.

For PayLater Protect Beauty, the limits for each approved claim for the applicable benefits are:

• Medical Expenses Benefit – up to RM300,
• Emergency Hospitalisation Benefit- up to RM3,000, and
• Reimbursement of Purchase Value – up to RM500, subject to a 15% deductible, calculated based on the Eligible Item’s purchase value, applies to each claim.

The sum insured/limits mentioned for each benefit is provided on a combined aggregate basis for all claims.

For PayLater Protect Travel, the limit for the non-refundable travel expenses reimbursement is for only one journey, up to RM1,000 if it was an Overseas Travel or up to RM400 for Domestic Travel. No deductible applies.

Claims are subject to the applicable policy terms, conditions and exclusions.

(12) How many claims am I entitled to under the policy?

For PayLater Protect and PayLater Protect Beauty, you may submit more than one claim during the Coverage Period, provided that the applicable sum insured/limit has not been exhausted.

For PayLater Protect Travel, you will only be allowed to one successful claim for given Coverage.

Please refer to question 11 for the applicable limits and deductible.

Claims are subject to the applicable policy terms, conditions and exclusions.

(13) What if I have further questions about PayLater Protect?

For further inquiries on this benefit, please contact Chubb via email at Inquiries.MY@chubb.com.

If you miss a scheduled monthly bill or instalment payment past its due date, the following rules apply:

• Account Suspension: Your PayLater account will be temporarily deactivated immediately to prevent further accumulation of debt.
• Late Payment Charges: There are no compound interest penalties. However, a RM10 late payment charge applies for each overdue bill. To reactivate your suspended PayLater account, clear your outstanding balance.

PayLater by Grab provides a clear pricing structure depending on how you choose to spend. We are committed to transparency, meaning there are no hidden fees.

• These services are only available to selected users and selected online & in-store brands. 

You can easily manage your PayLater transactions and resolve checkout or cancellation issues directly in the app.

Find a comprehensive library of help articles in our Help Center.