In recent feedback sessions, delivery-partners (car & bike) like you have shared concerns about how fares are calculated for grouped orders in services such as GrabFood, GrabMart and GrabExpress 4 Hours.
Read more to understand how grouped order fares are calculated, and how grouping helps increase your overall earnings while reducing the number of cancelled orders for consumers.
For all orders, grouped or individual, Grab calculates fares based on the distance travelled and time needed to complete the orders.
Fares for individual orders are calculated as the higher of:
Fares for grouped orders are calculated as the higher of:
In this example, by completing the grouped order, delivery-partner will earn RM4 more than the individual order for:
Delivery-partners completing grouped orders stand to earn more throughout the day as they are able to complete more orders in less time. This is because:
We strive to ensure that, on average, you earn more for every minute you spend on grouped orders than on individual orders. We do this by adjusting the grouped order bonus and by continuously improving our grouping system.