BM

Advance Booking

Plan, Maximise & Secure Your Earnings
Introduction
Non-airport Rides
Airport Rides
Policy
FAQs

Introduction

Advance Bookings are bookings made in advance by passengers. Driver-partners can accept this type of bookings via the Booking Planner section, and receive a scheduling fee for every booking accepted.

Benefits
Eligibility
With Booking Planner
Without Booking Planner

Benefits

Plan Your Earnings

Accept bookings made
in advance

Maximise your Earnings

Higher fare for your commitment with the extra scheduling fee

Secure your Earnings

Compensation paid for last-minute passenger cancellations

Eligibility

To be able to use the Advance Booking feature, driver-partners must:

  1. Have good disciplinary records
  2. Have completed the GrabAcademy training

Click the button below to complete the GrabAcademy training. Alternatively, you can find the training in the GrabAcademy section of your driver app.

GrabAcademy Training

Booking Planner Advance Booking

Once eligible, driver-partners will be able to accept Advance Booking via the Booking Planner section in the Grab driver app. Your e-hailing insurance needs to still be valid to enable you to view bookings on the Booking Planner. If you’ve opted for Grab Daily E-Hailing Insurance, make sure it is activated.

If you have done all that but you still can’t see any available Advance Booking on the Booking Planner, it may be because of one of the following reasons:

  1. There are no Advance Booking available at the moment, or
  2. You have been restricted from the feature due to bad disciplinary record
Non-Booking Planner Advance Booking

You may also be allocated Advance Booking without accepting them via Advance Booking from 30 minutes prior to 15 minutes after a scheduled pickup time. You will still receive the scheduling fee if you complete this ride, as compensation for your time.

 

Once allocated, head over to the pickup location as soon as possible to avoid being late.
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Non-airport Rides

For now, Advance Booking is offered at the following cities (city-wide rides):

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar Premium
  • GrabCar Exec
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar 10-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Mandarin
  • GrabCar 6-Seater
  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater

An Advance Booking ride can be divided into 2 parts; pickup and drop off. For Advance Booking in the city area, the journey is more or less the same as on-demand bookings.

The first part – pickup; starts the moment you arrive at the pickup location. On the day of your Advance Booking, you will automatically be brought to the in-transit screen 30 minutes before the scheduled pickup time. You must be online in order for this to happen.

If you are offline, you will be given a 5-minute grace period to go online. If not, we will start to allocate another driver-partner and you will be charged a commitment fee (read Policy section for more info).

If your passenger does not show up 15 minutes after the scheduled pickup time, cancel without affecting your CR by selecting the cancellation reason “Passenger No-Show”. You’ll still receive the scheduling fee as compensation if this happens.

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Airport Rides

There are 2 types of airport Advance Bookings; pickup and drop off at the airport (standard airport fares apply). For now, airport Advance Bookings are available at the following cities:

  1. Drop off at the airports.
  2. Pickup at KLIA Terminal 1 (KLIA1).

Service types offered:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar Premium
  • GrabCar Exec

Drop off at the airports.

Service types offered:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater

Drop off at the airports.

Service types offered:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar 10-Seater

Drop off at the airports.

Service types offered:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater

Drop off at the airports.

Service types offered:

  • JustGrab
  • GrabCar Mandarin
  • GrabCar 6-Seater

Drop off at the airports.

Service types offered:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater

For Advance Booking with drop offs at the airport, the journey is the same as non-airport Advance Booking.

For Advance Booking with pickups at the airport (currently only available at KLIA Terminal 1), the pickup journey is slightly different as the system is connected to the passenger’s flight status. As usual, on the day of your Advance Booking, you will automatically be brought to the in-transit screen 30 minutes before the scheduled pickup time but there are a few scenarios that may happen afterwards.

Delay Scenario
Cancel Scenario

Scenario 1: Booking Pickup Time Delay

Rest assured that any cancellations you make after any delay notification that pops up will NOT result in any penalties.

Example of Advance Booking delay notification

If the passenger’s flight gets delayed causing their arrival time to delay, the system will automatically detect this and notify you via the Grab driver app.

 

Example of Advance Booking delay and overlap notification

 

Sometimes, when a booking gets delayed, it may overlap with other Advance Bookings that you’ve already accepted. In this case, you will also be notified about the possibility of overlap.

Here are what you can expect when you cancel or keep the booking affected:

Waiting time reimbursement calculation is as such:

  1. RM12 for the first hour
  2. RM4 for subsequent hour
  3. Overall reimbursement total capped at RM20

Examples

Example 1: Booking kept – waiting time reimbursed

In Example 1, the driver-partner received the delay notification 30 minutes before the originally scheduled pickup time, chose to keep the booking and waited until the new pickup time. In this case, the driver-partner will receive an RM12 reimbursement fee for his waiting time (10:00AM – 11:00AM).

Example 2: Booking kept – waiting time not reimbursed

In Example 2, the driver-partner received the delay notification 90 minutes before the originally scheduled pickup time, chose to keep the booking and waited until the new pickup time. In this case, the driver-partner will not receive any reimbursement fee for his waiting time.

Example 2: Booking cancelled – no waiting time reimbursement

In Example 3, the driver-partner received the delay notification 90 minutes before the originally scheduled pickup time and cancelled the booking. In this case, the driver-partner will not be penalised and not receive any reimbursement too (as there is no waiting time).

Scenario 2: Booking Cancelled

If the passenger’s flight gets cancelled, the system will automatically detect this and cancel the Advance Booking for you.

 

Example of a cancelled airport pickup Advance Booking

 

Rest assured, if you receive the cancel notification 60 minutes before the scheduled pickup time, you can receive the following:

Example:

In this case, the driver-partner will receive an RM12 reimbursement as they receive the cancel notification 40 minutes before the scheduled pickup time.

Whether there’s delay or not, once driver-partners have picked up the passenger, the drop off journey afterwards is the same as usual bookings.

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Policy

Activated driver-partners will need to complete a mandatory GrabAcademy training to be eligible for Advance Booking. Once driver-partners are eligible, driver-partners must maintain a minimal disciplinary record to avoid being restricted from this feature.

The Advance Booking Policy acts as a Code of Conduct (CoC) for driver-partners executing this pre-book feature. This policy also states the details of infringements that may result in disciplinary actions, suspension or termination of access to the Advance Booking feature.

Be Responsible

  • Review the booking details (pickup date, location, & time) carefully before accepting the booking, and only accept if you are sure you are able to complete the ride as scheduled. Consistent failure to complete accepted Advance Booking may result in restriction from the feature.
  • Do not use third-party applications/bots to snatch/accept Advance Booking on the Job Board. This behaviour is against our CoC and will result in driver-partners being restricted from Advance Booking.
  • If you are unable to complete an Advance Booking due to emergencies, we ask that you cancel as soon as possible (>12 hours before the ride, if possible) to allow us time to secure a replacement driver-partner. Cancellations made in less than 12 hours before the scheduled pickup time will incur the commitment fee of RM12 per cancellation.

Be Mindful

  • When accepting Advance Bookings, avoid accepting back-to-back Advance Bookings.
  • Be aware of the time and your location before your Advance Booking starts.
  • Make sure to arrive early at the pickup location to find a place to park/wait. You will be brought to the in-transit screen 30 minutes before the scheduled pickup time. You must be online in order for this to happen. 
  • If you are offline, you will be given a 5-minute grace period to go online. If not, the ride will be allocated to another driver-partner. Do keep in mind that consistent failure to complete accepted Advance Booking may result in restriction from the feature.
  • The fare is inclusive of the scheduling fee (subject to change and varies depending on service types). Please DO NOT collect extra scheduling fee from the passenger.

Extra Tips!

  • Contact your passenger via GrabChat to update them of your whereabouts and your ETA (estimated time of arrival)  to avoid cancellation by passengers – you will be able to do this 1 hour before the scheduled pickup time.
  • If your passenger does not show up 15 minutes after the scheduled pickup time, cancel without affecting your CR by selecting the cancellation reason “Passenger No-Show”. You’ll still receive the scheduling fee as compensation if this happens.
  • Extra costs like parking and tolls BEFORE picking up passengers will be borne by the driver-partner.
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FAQs

Advance Booking

These are bookings made in advance by passengers that are available to be accepted via the Booking Planner section. For this type of booking, you will receive an additional scheduling fee for every booking you accept (amount varies depending on service type).

For now, Advance Booking is only available for bookings in Klang Valley, Penang Langkawi, Kuching, Kota Kinabalu and Johor Bahru, with city-wide rides and to airports, on the following service types:

  • JustGrab
  • GrabCar Plus
  • GrabCar 6-Seater
  • GrabCar Premium (Klang Valley only)
  • GrabCarExec (Klang Valley only)
  • GrabCar Mandarin (Kota Kinabalu only)
  • GrabCar 10-Seater (Langkawi only)

Your e-hailing insurance needs to still be valid to enable you to view bookings on the Booking Planner. If you’ve opted for Grab Daily E-Hailing Insurance, make sure it is activated.

If you have done the above but you still can’t see any available Advance Booking on the Booking Planner, it may be because of one of the following reasons:

  1. There are no Advance Booking available at the moment, or
  2. You have been restricted from the feature due to bad disciplinary record
You will be able to see Advance Booking with pickup locations that are within 10KM of your current location.

If you do accept an Advance Booking and move away, you will still be able to see it under “My Bookings” in your app. If you don’t accept and move away, you will not be able to see the booking on your Booking Planner.

Advance Booking Navigation

You can start navigating as early as you like. Go to the “My Bookings” tab in “Booking Planner”, select your Advance Booking, and click on the “Navigate” button.

You are encouraged to arrive within 30 minutes before the scheduled pickup time. Do note that you will also be brought to the in-transit screen 30 minutes before the scheduled pickup time of your Advance Booking. You must be online in order for this to happen.

IMPORTANT: If you are offline, you will be given a 5-minute grace period to go online. If not, your booking would be reassigned to another driver-partner and you will be charged RM12 commitment fee.

Tip: If you find that you need more than 30 minutes to arrive at the pickup location, start navigating earlier. Communicate thoroughly with the passenger on your arrival time using the GrabChat and/or Call feature.

If you are in the middle of completing another booking, the Advance Booking screen will appear once the previous booking completes, similar to the back-to-back booking experience. However, please take note this might result in you being late to the pickup location of your Advance Booking.

If you are found to be too far away from the scheduled pickup to complete another Grab booking, your booking will be reassigned to another driver and you will not receive the scheduling fee, but you will also not be penalised.

Tip: Use the MyDestination feature to help you get matched bookings that are on the way to the pickup location.
Please contact your passenger and update them on your estimated time of arrival (ETA) if you are arriving late at the pickup location.

Advance Booking Cancellation

Driver-partners will be restricted from Advance Booking if they practise the following:

  1. Cancelling in 12 hours before the scheduled pickup time
  2.  Do not show up for the Advance Booking(s)
  3. Purposely staying offline during the Advance Booking(s)
  4. Forcing/Inducing passengers to cancel the Advance Booking(s)

Make sure you review the booking details (pickup date, location, & time) carefully to see if you can commit before accepting any Advance Booking.

Yes. We will also take further action against driver-partners who cancel excessively.
Yes, if you cancel (without waiting for 15 minutes after the scheduled pickup time or if you don’t cancel with the reason “Passenger No-Show”), your CR will be affected.
Yes, they can cancel up until the scheduled pickup time. However, you will still be paid the scheduling fee as compensation if passengers cancel the Advance Booking within 1 hour before the scheduled pickup time.
Please wait for the passenger for at least 15 minutes after scheduled pickup time. If you still can’t contact the passenger, please cancel and choose the cancellation reason “Passenger No-Show”.

Advance Booking Fee

Yes, you will receive a scheduling fee (borne by the passengers). Scheduling fees vary depending on service type.
If a passenger cancels within 1 hour before the scheduled pickup time, you will still be paid the scheduling fee as compensation.
Yes, you will still be paid the scheduling fee as compensation if your passengers don’t show up at the pickup location 15 minutes after the scheduled pickup time.
Extra cost BEFORE picking up passengers will be borne by driver-partners.
As the fare is inclusive of the scheduling fee, 20% commission will still apply.

As the fare is inclusive of the scheduling fee, Far Pickup Bonus will not apply to Advance Bookings.

Advance Booking Airport Rides

Currently, airport Advance Booking is only available:

  1. To: All airports in the participating cities
  2. From: KLIA Terminal 1 (KLIA 1) only

Yes, you will receive a scheduling fee (borne by the passengers) as usual. Scheduling fees vary depending on service type.

For Advance Booking with pickups at the airport (currently only available at KLIA Terminal 1), you will receive waiting time reimbursement (RM12 for the first hour, RM4 for the subsequent hour, and capped at RM20) if you receive the delay notification less than 60 minutes before the original scheduled pickup time at airports.

For Advance Booking with only drop offs at the airports, the waiting time reimbursement does not apply.

For Advance Booking with pickups at the airport (currently only available at KLIA Terminal 1), rest assured that any cancellations you make after the delay notification pops up in your Grab driver app will NOT result in any penalties.

If there are 30 minutes left before the scheduled pickup time and your booking gets:

  1. Delayed: You will be reimbursed for your waiting time (from the original scheduled pickup time to the new pickup time) if you keep the booking. If you cancel the booking, you will be inserted into the 2 hours airport priority queue.
  2. Cancelled: You will receive an RM12 reimbursement and also be inserted into the 2 hours airport priority queue.
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