Introducing the GrabMerchant app!

The one app you need to manage your business with Grab.

Get the most out of the GrabMerchant App

Homepage: Stay on top of business

View sales, earnings, and access different app features in one glance.

Employee Roles: Keep your business secure

Keep sensitive activities accessible to just owner and store managers.

Analytics: Make informed business decisions

Gain actionable insights into your business performance and customer behaviour.

Single App: Manage GrabFood and GrabPay

Manage activities for both with one GrabMerchant app (Android only).

How to use the GrabMerchant app

Employees roles & access

Introducing the GrabMerchant Portal!

Manage your business on desktop, wherever you are.

Get the most out of the GrabMerchant Portal

Manage your business anywhere

Manage GrabPay transactions remotely.

Manage GrabPay securely

Manage sensitive GrabPay transactions like refunds for all stores.

Easy, accurate accounting

Save time reconciling with downloadable settlement and transaction reports.

Make better business decisions

Get actionable insights into business performance and consumer behaviour.

How to use the GrabMerchant Portal

Viewing transactions
or making a refund

View transactions across stores or select a single store. Then filter by date range.
Filter based on the type, status, or category of transaction.
Make refunds for GrabPay on the portal, and track them here.
Check the status of each transaction.
Download customised transaction reports in CSV for bookkeeping.

Viewing settlements

View bank transfer across stores or select a single store. Then filter by date range.
If you have outstanding balance, bank transfers will resume once the amount owed is repaid.
Deep dive into transactions linked to each transfer.
Check the status of each transfer.
Download this report in CSV for account reconciliation.
Download current or previous settlement reports in CSV.

Assigning employees roles on GrabMerchant Portal

Go to ‘Employees’ tab to manage employees roles.
Click on ‘Add New Employee’.
Choose the new employee roles.
Input the employees login details.
Review the details and click ‘Add’.
A temporary password will be sent to the employees email. Employees can now log in to GrabMerchant Portal.

Employees roles & access

We'd love to hear from you

Should you have any questions or concerns, do visit our help centre for more FAQs or contact us at merchantsupport.my@grab.com.

Download GrabMerchant App Now!