Creating equal access to income opportunity

Everyone matters. At Grab, we’re on a journey to create a level playing field. It’s a big social goal, but Grab believes that it’s possible with technology, and like-minded partners such as our merchant-partners and the Malaysia Federation of the Deaf (MFD).

Sometimes, a small change from each of us is all it takes to make the biggest difference. One of the key milestones of #TechUntukSemua is enabling income opportunities for over 700 Persons With Disabilities (PWDs) on the Grab platform.

Enabling merchants to include the Deaf

All rakyat Malaysia deserve equal access to income opportunities. As Grab, we want to create a better Malaysia, by tapping on to technology to allow better inclusivity. That’s why we’ve launched Scan to Order! It enables consumers to enjoy a seamless dine-in experience, Grab merchant-partners to employ PWDs, and provides PWDs with better career opportunities.

What is Scan to Order?

Scan to Order is a contactless dine-in solution that lets consumers place orders and pay for them—with their mobile phones. Think of it as GrabPay, with a menu.

How does Scan to Order work?

Consumer scans the QR code at their table with their phone camera. 
Consumer browses the menu and adds items to cart.
Consumer places the order and pays for it.
Orders are sent to your GrabMerchant app for your kitchen to start preparing. 

Through Scan to Order, F&B outlets can create equal job opportunities and responsibilities for the Deaf. For this campaign, we are partnering with the Malaysia Federation of the Deaf (MFD) to continue to push boundaries with Scan to Order.  

FAQs on Scan to Order

For dine-in consumers

All Deaf employees will wear a pin on their uniform. 

Scan the QR code at your table, and you’ll be directed to the menu. Just browse the menu, add your order(s) to the cart, and tap on ‘Order’.

There’s a Sign Language Dictionary on the Grab app homepage. It shows you several basic signs that you could use in a restaurant setting. Alternatively, you can use your mobile phone as a communication tool. Just type your request in your mobile phone and show it to the Deaf employee.

Please share this page with them for updates on job vacancies. 

For GrabFood Merchants

At this moment, this campaign is at its pilot phase to allow Grab to continuously learn and improve. We will reach out to you when we are ready to fully take off!

If you are not a GrabFood merchant-partner, you may join us by registering here:

Grab will provide job coaches to assist merchants in communicating with their Deaf employee(s) for 3 months. Additionally, Grab will provide an onboarding kit that comprises a handbook, a pin for each Deaf employee, the QR code, and a window decal.

Leave that to Grab’s partner, Malaysia Federation of the Deaf (MFD), who’ll source and provide basic training to the Deaf talent before they join the F&B industry. 

Yes. We will keep you informed once the feature is widely available for you to opt into.

Minimal set-up is required! The QR codes will be prepared by Grab and fret not, the GrabFood team will guide you through it all!

Together, we made it happen!

The encouraging results were only possible due to the support from the Malaysia Federation of the Deaf (MFD) and Grab merchant-partners! They took the leap with Grab, and allowed for change to happen. Not forgetting, all dine-in customers who kept an open mind and embraced this change beautifully!

Participating GrabFood Signatures merchants

Want to share partnership ideas? Contact us at

Show your support by dining-in at our participating restaurants

  1. Secret Recipe @ Wisma Atria
  2. Secret Recipe @ IOI City Mall
  3. KGB @ SS15

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.