The Fine Print
Please remember to read all of the fine print to ensure that you qualify for incentives. Also, please do take some time to read the T&Cs in your driver app to ensure that you are able to perform your best as a Grab driver-partner on our platform. To qualify for earnings, you must:
- Maintain an average DR of 4.7 and above (effective 7 August 2017) for incentives.
- Maintain an average DR of 4.5 and above (effective 20 November 2017) to stay on the Grab.
- Maintain a Weekly Acceptance Rate of 85%. Your Weekly Acceptance Rate will be reset every Monday at 12:01am to 0%.
- Maintain a weekly driver-partner cancellation rate at a maximum of 15% in order to qualify for earnings. Weekly Driver-Partner cancellation rate* is calculated as Number of Driver-Partner Cancellations in a week divided by Number of Accepted Bookings in a week. However, driver-partners who consistently request passengers to cancel on their behalf will be monitored closely.
- For those who opted-in before 16 March 2018 for 20% commission rate, GrabCar will collect a 20% commission from gross fares.
- For those who DIDN’T opted-in for 20% commission before 16 March 2018 and new Driver-partners, GrabCar will collect a 25% commission from gross fares.
- Earned Incentives and promos will be topped up into the cash wallet. You are required to press the ‘Cash Out’ button; your money will be credited into your bank account in 1 business day. If you don’t, the money will remain in your cash wallet.
- To keep track of your weekly fares collected and trips completed, check your driver app job history.
- For instances where fraudulent bookings or behaviour are found (e.g. Driver-partner excessively asking passenger to cancel on their behalf), an internal investigation will be conducted by Grab. Driver-partner may or may not qualify for earnings payout, depending on the findings of the investigation.
- This earning structure is only applicable for GrabCar (Economy) as per the week communicated. Any previous earning structure is not applicable.
- All decisions made by Grab are final.