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Terms and Conditions (Kota Kinabalu)

The Fine Print

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Please remember to read all the fine prints to ensure that you qualify for the Hourly Guarantee Incentives. Also, please do take some time to read the Terms and Conditions in your Grab Driver App, to ensure that you are able to perform your best as a Driver-partner on our platform.

  1. From 6 August 2018, this new earnings structure is for all GrabCar Driver-partners in Kota Kinabalu both full-time and part-time.
  2. Kindly note that if you are on the Hourly Guarantees Incentive, and subject to Grab’s determination have not met the eligibility requirements, you shall not be qualified for any other types of incentives.
  3. Maintain an average Driver Rating (“DR”) of 4.5 and above (effective 20 November 2017) to stay on the Grab platform.
  4. A minimum Acceptance Rate (“AR”) of 30% is required for all Driver-partners to maintain an active Grab account.
  5. Maintain an average DR of 4.7 and above daily (average of the last 100 rated rides are calculated daily).
  6. Maintain a cancellation rate of 10% and lower for the day. Daily Driver-partner CR* is calculated as Number of Driver-partner Cancellations in a day divided by Number of Accepted Bookings in a day. *For earnings purposes only, bookings cancelled by passengers will NOT affect daily Driver-partner CR. However, high overall cancellation rate will still be monitored.
  7. Only Auto Accept completed rides will be taken into account for Hourly Guarantees incentives.
  8. Payout will be based on Auto Accept completed rides and your prorated online & available time (note: you must be online AND available for jobs to be eligible for hourly guarantees). The amount of time that you were online and available will be calculated based on the number of minutes your were online for that hourly block. For example, if you are online and available for 45 minutes and complete one trip in that hour, you will be eligible for 75% (45/60 mins) of the guarantee for that hour. To maximize your earnings, do stay online for the full hourly block to get more jobs and increase your total gross earnings! Do note that you need to pick up at least one Auto Accept job per hour in order to qualify for guarantee for that hour.
  9. If your fare collected for total trips completed is higher than the gross guaranteed earnings for the hour, you will not be given a further top-up – you will earn the collected fare as per usual. We will only reimburse the difference if your collected fare is lower than the gross guaranteed earnings for the hour.
  10. Earned incentives and promos will be topped up into your cash wallet. You are required to press the ‘Cash Out’ button; your money will be credited into your bank account within the same day. If you don’t, the money will remain in your cash wallet.
  11.  For instances where fraudulent bookings or behaviour are found (e.g. Driver-partner excessively requesting for passenger to cancel on their behalf), an internal investigation will be conducted by Grab. Driver-partners may or may not qualify for earnings payout, depending on the findings of the investigation. All decisions as a result of the investigation are final and binding.
  12. This earning structure is applicable for GrabCar (Economy) and GrabCar 6-seater as per the week communicated. Any previous earning structure is not applicable.
  13. All decisions made by Grab are final and binding. Grab shall not entertain any requests or appeals by Driver-partners.

Note: We are increasingly aware of many third-party companies that want to advertise on your cars and in your cars, which affects the Grab passenger experience. In accordance with our Terms and Conditions, we strongly advise you against signing up with these third-party companies that have not been approved by Grab. We at Grab are working continuously to bring you more opportunities and collaborations with our approved partners. Please stay tuned for updates from us soon!