Wednesday June 17th, 2020

New & improved rating feature

Share your feedback via a 5-star rating scale!

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We heard you! To improve your feedback submission experience, we will be introducing the Driver Rate Consumer Feature starting 22 June (Monday).

This enhanced feature will appear at the end of every trip or delivery and will replace the previous rating system.

*This version will be launched in phases

What’s new?

1. Fairer & clearer

You can now rate using a 5-star rating scale instead! Also, rating now applies to all service types (i.e. transport, food, delivery).

2. More detailed & comprehensive 

More options and reasons to choose from so that you can submit a more accurate feedback to us!

IMPORTANT:

  • If you don’t submit your rating at the end of the trip or delivery, you can do so at the Job History section within 72 hours.
  • Consumers will not be able to see the ratings given to them. This enhanced feature is for Grab’s internal use.
  • To ensure fairness of the rating system, Grab will continue to investigate the ratings from both parties and will take action when any party has been found to be breaking Grab’s community guidelines or code of conduct.

FAQs

1. I am still using the old rating system. What do I need to do to start using the enhanced feature?

The enhanced feature will be launched in phases starting 22 June (Monday).

2. When can I use this enhanced rating feature?

When this enhanced feature is made available to you, you can rate using it at the end of your trip or delivery. Alternatively, you can also go to the Job History section to rate there if you didn’t rate before.

3. What will happen if I don’t submit any rating at the end of my trip/delivery?

You can still rate your trip/delivery within 72 hours at the Job History section. However, after 72 hours, you will not be able to rate anymore.

4. Can I change the rating that I gave after submitting?

No, ratings that have been submitted can’t be changed.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
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14. This rebate is non-transferable to any party.