A Guide To The Map Your City Feature

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We have put together a guide to the Map Your City Feature for driver-partners and delivery-partners who would like to submit missing locations and earn additional bonus as a reward! Refer below for more information.

Alternatively, you can also click the links below to start your GrabAcademy training today!

  • Driver-partner: click here.
  • Delivery-partner: click here.

Section 1: Submit a POI via Grab Driver App

  1. Tap on “Discover”.
  2. Tap on “Add a place”.
  3. Move the pin around, or tap on “Show Missing Places” button to set the location.
  4. Enter the details of the location.


Section 2: Check your progress

Tap on “My Contributions” to view all of your POI submissions. There are 3 tabs to indicate the status of your submissions:

  • In Review: The total number of submissions
  • Accepted: Submissions that have been verified and approved
  • Rejected: Submissions that are rejected due to insufficient or incorrect data


Section 3: Eligibility criteria to receive additional bonus

IMPORTANT: To qualify for the additional bonus, you need to collect a minimum of 10 accepted POI submissions in a week. You can track your progress in the “Accepted” tab of the “My Contributions” section.

If you are eligible, you will receive the following rates for each POI submission via your driver cash wallet.

  • Eligibility criteria: Minimum 10 accepted POI submissions
  • POI submission with photo: RM1.00
  • POI submission without photo: RM0.50
  • POI submission duration: Every Monday to Sunday
  • Payment frequency: Every Friday for submissions from the previous week
    Example: For submissions from 14 Sept – 20 Sept, payment will be made on 25 Sept.

Section 4: Leaderboard

In case you are curious to find out where you stand among your fellow driver-partners & delivery-partners, check out the Leaderboard to view your ranking or the highest number of POI submissions!


Section 5: User Guide

Tap on “Help” to access a general guide available in the driver app to read more about the terms and conditions, some examples of accepted photos for POI, or report an issue.


Frequently Asked Questions

How do I check if the POI already existed in the Grab system?

Tap on the  button on the map to check out the existing POIs in the area.

 

I made an incorrect POI submission by mistake. How do I change it?

Please submit the POI as a new entry with the correct details.

 

How do I know if my POI submissions have been accepted?

IMPORTANT: Tap on “My Contributions” in the Discover section of your Grab Driver App to track the progress (in review, accepted or rejected) of your POI submissions.

 

What is the eligibility criteria to receive the additional bonus?

IMPORTANT: To be eligible for the bonus, you need to collect a minimum of 10 POI submissions on a weekly basis in the “Accepted” tab of the “My Contributions” section.

 

I have collected more than 10 accepted POIs. Where can I check if I have received the bonus?

You will receive the bonus for every accepted POI via your driver cash wallet. The bonus amount will be shown in your weekly statement as the payment will be done on a weekly basis. If you do not receive your payment, please contact Customer Service via Help Centre for further assistance.

 

How long does it take to process my POI submission?

Each submission may take up to 5 working days to be verified and moved into the Accepted or Rejected tab of the “My Contributions” section. 

 

Why is my POI submission rejected and where can I check?

Your submission may be rejected due to insufficient or incorrect data. Please refer to the Rejected tab in “My Contributions” to find out more.

Here are some of the tips to increase your chances of getting your submission approved.

  • Use the  button to check on existing POIs in the area.
  • Ensure that the name and address of the place are correct.
  • The name of the place must not contain inappropriate words or unknown characters: e.g. $%^&*(
  • Upload a clear and accurate photo of the place you are submitting.

 

Why is the pickup/dropoff POI still incorrect when I have already submitted a new POI with the correct details?

It may take up to 25-30 working days before you can see the submitted POI to be reflected in the Grab app.

 

Where can I share my feedback on the Map Your City Feature?

Click here to fill up the feedback survey.

 


Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

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