GrabProtect: #RideItOutBersama Safely


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With COVID-19 changing the way we live, we understand that the past few months have been challenging. Change is never easy but we must continue to adapt to the new normal as Malaysia gets back on her feet.

Therefore, we’ve designed a new routine and partnered with trusted brands to put health and safety first. Here’s what it looks like:


Passengers will be required to declare their health status before booking a ride. Driver-partners and delivery-partners are also required to complete an online health declaration every 24 hours to be able to receive jobs.

Wear a Mask 

All driver-partners and passengers must always wear a mask throughout the ride. All delivery-partners must also always wear a mask when collecting and delivering orders.

Use GrabBenefits

  1. Redeem the Hygiene Care Kit

We have partnered with trusted brands to ensure your rides are safer! Active* driver-partners will be able to redeem* the Hygiene Care Kit that consists of ONE (1) Disinfectant Spray and ONE (1) Hand Sanitiser. The number of kits a driver-partner can redeem in the one-time redemption is based on their GrabBenefits tier status.

We will send in-app notifications to eligible active driver-partners to redeem from GrabBenefits soon, so please stay tuned.

Please use the Hygiene Care Kit as frequently as possible to disinfect your surroundings to protect yourself and your passenger. If passengers request for hand sanitiser, please share some with them.

How-to Guide on cleaning the car:

* Have completed at least one ride in the past 30 days
**Hygiene Care Kit will be distributed in phases starting from 13 August 2020. It will only be available to driver-partners in East Malaysia from September 2020.

  1. Subsidised Disinfection Services

We have partnered up with a few partners to bring you a disinfection service* using medical grade products that are non-toxic, non-irritant and non-tainting. Exclusively for Grab driver-partners and delivery-partners, the service is available at discounted rates to disinfect car cabins and delivery-bags.

For sanitisation of delivery-bags, Grab is subsidising this cost further at selected workshops till 30 September 2020. Please check the GrabBenefits section in the driver app for more information.

*Only available in Klang Valley, Penang, Ipoh, Negeri Sembilan, Kuching, Kota Kinabalu, Sibu and Miri at selected locations. Will be made available in other cities very soon.


We will waive off the penalty for driver-partners that cancel a ride if the passenger is not wearing a mask. Grab’s in-app feedback feature and Help Centre have been updated with options to report health and hygiene-related concerns, enabling driver-partners and delivery-partners to provide feedback after every interaction with a customer.


These times have shown us that we’re more connected than we think, and the well-being of the community is a shared responsibility. Such measures will enforce better hygiene habits, giving you greater peace of mind every time you choose to drive or deliver with Grab.


Let’s #RideItOutBersama

Follow more updates on how we’re tackling COVID-19 here.



What if the myNEWS outlets are out of stock?
If the myNEWS location you visited ran out of stock for the Hygiene Care Kit, kindly visit another branch listed in the voucher.

Klang Valley, Johor Bahru and Melaka outlets restock on a daily basis while other cities restock on a daily/alternate days basis.

You are encouraged to redeem from 2PM – 5PM to stand a higher chance to redeem successfully.

Why was I still removed from GrabCar Plus/ GrabProtect Plus when I have redeemed the Hygiene Care Kit?
If you are required to redeem from myNEWS, make sure you tap on ‘mark as used’ AFTER the myNEWS staff has successfully scanned the barcode.

If you are required to redeem from a non-myNEWS location, make sure the person-in-charge has successfully keyed in the 4-Digit Pin.

You were removed because the system does not have your redemption record. Hence, successful redemption as described above is very important to avoid being removed even after you have redeemed.

In the event you have redeemed after you were removed, you will be added back to the service the following week’s Tuesday.

Where do I go to redeem?
Different cities have different available redemption locations. Please refer to your redemption voucher on GrabBenefits for the location.

Some cities’ redemptions are handled by cities’ Alpha drivers. Click here to see if your city is one of them.

Why does my voucher show redemption locations that are far away from me?
If your voucher shows a redemption location that is not in your home city (eg. you are a Klang Valley driver-partner but the voucher shows to redeem from Kuantan Grab Driver Centre), this means that you saved the voucher outside of your home city.

Therefore, the voucher that was issued was assigned to you based on that location. If this happens to you, please write to us again and we will issue a new voucher for you.

What do I do if my redemption barcode is invalid?
Please write to us again and we shall issue a new voucher for you.

What should I do if I accidentally marked my voucher as ‘used’ before I redeem the hygiene kit?
Please write to us again and we shall issue a new voucher for you.

What should I do if my hygiene kit was stolen by a passenger?
Please write to us again and we shall issue a new voucher for you.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.