Overcoming
COVID-19 together

Stay updated about our efforts to keep you safe.

EN
BM

Dear Grab community,

We recognise the huge impact that the coronavirus (COVID-19) has caused to your daily lives. We are doing everything we can across Southeast Asia to fight this global pandemic with you.

01

We’re raising safety and hygiene standards for our passengers and customers by:
  • Restricting Grab rides to a maximum of 2 passengers at a time. Passengers are also encouraged to sit in the backseat to minimise contact. 
  • Limiting physical contact via Contactless Delivery.
  • Providing face masks and hand sanitisers to Driver- and Delivery-partners, on a first-come-first-served basis. We have distributed over 1 million pieces across the region, and are doing our best to get more.
  • Educating Partners to check their temperature daily and get medical help if they are unwell.
  • Temporarily suspending the accounts of Partners and passengers who confirm they are unwell until they submit a medical certificate to prove they are free from COVID-19.

02

We’re protecting our Driver- and Delivery-partners by:
  • Extending the insurance coverage to drivers of all tiers.
  • Introducing the Grab Driver COVID-19 Protection Fund to help driver-partners who have either been tested positive, or are required by the Ministry of Health to self-quarantine.
  • Introducing the Grab Partner Relief Package, which provides our top-performing Driver-partners with Grab vouchers that help with their daily expenses.

03

We’re supporting merchants who are experiencing a decrease in in-store dining by:
  • Driving more sales for the local and independent Merchant-partners currently on our platform.
  • Speeding up the process of bringing local merchants onto Grab to reach a wider customer base.

04

We’re collaborating with local authorities and government bodies by:
  • Providing 24/7 contact tracing support.
  • Cascading the latest industry safety and hygiene standards to our partners.

Coronavirus (COVID-19) Safety Resources

  • phone-iconCreated with Sketch. Ministry of Health Hotline: 03-88882010

Important information for Customers and Passengers

For GrabFood, we have:

01

Rolled out Contactless Delivery

  • With GrabChat, you can tell our Delivery-partner where to drop off your food e.g. at the door.
  • This helps to minimise physical contact.

02

Educated Delivery-partners about food hygiene

  • Done virtually via Grab channels.

03

Educated Merchant-partners to ensure food is carefully sealed

  • Following the latest hygiene and safety protocols.

04

Educated Merchant-partners and Delivery-partners to maintain social distancing

  • No more than 10 people should be in one place.

05

Extended our radius of delivery

  • By up to 10km.

For GrabRides, we have:

01

Restricted each ride to have a maximum of 2 passengers at a time

  • Passengers are also encouraged to sit in the backseat to minimise contact.

02

Introduced a dedicated section within our in-app Help Centre for queries related to Covid-19.

  • Passengers will be able to report drivers who are unwell and vice versa.

03

Temporarily suspended GrabShare and GrabBike

  • To minimise physical contact.

04

Introduced a Ride Cover policy with COVID-19 coverage

  • Passengers can opt in from 23 March till 1 April.
  • Coverage valid till 30 April.

For GrabMart, we have:

01

Extended our coverage

  • By March 25th, GrabMart would be available in KL, Penang, JB, Melaka, KK, Kuching, and Ipoh.

02

Introduced a 50% discount on healthcare and daily essentials:

  • WECARE4U: Up to 50% off health products from Guardian (ends 31 March).
  • MART2U: Free delivery on daily essentials with select merchants (ends 19 April).

03

Launched ‘Pasar’ on GrabMart, so we can help deliver fresh produce (e.g. meat, seafood,vegetables) to households

  • Starting with the TTDI market, with more markets upcoming.

04

Rolled out Contactless Delivery

  • With GrabChat, you can tell our Delivery-partner where to drop off your food e.g. at the door.
  • This helps to minimise physical contact.

For Clean & Fix services in partnership with Kaodim, we have:

Introduced 30% off essential cleaning and maintenance services.

For overall precaution, we have:

Updated the Grab Help Centre in our app so anyone can make a report if they notice our partner might be unwell, after which:

  1. An agent will contact the partner;
  2. If the partner confirms they are unwell, we will temporarily suspend their account;
  3. The partner will have their account restored after they submit a Medical Certificate that proves they are free from COVID-19.

What you can do:

  • Check your own temperature. If you are unwell, please see a doctor immediately.

  • Going out? Please wear a mask and bring along a hand sanitiser with you. 

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw tissue into bin.

  • Go cashless to reduce contact. To learn how, visit GrabPay.

  • Choose Contactless Delivery.

Important information for Driver- and Delivery-partners

We will provide:

01

RM1,000 to Driver- and Delivery-partners who contract COVID-19 while on the job

  • Applicable for all driver tiers.

02

RM350 to Driver- and Delivery-partners who are quarantined due to exposure on the job

  • Applicable for all driver tiers.

03

Additional safety essentials

  • On GrabBenefits: With help from partners, we have secured items such as hand sanitisers, discounts at pharmacies, discounts for check-ups at private clinics, and discounts for flu shots, all of which Driver-partners can redeem.

04

Assistance for all Driver- and Delivery-partners on existing GrabFinance policies

  • We will be reducing the daily non-transferable amount from RM50 to RM30.
  • For Driver- and Delivery-partners who have either been quarantined and diagnosed, we will look into restructuring your programme on a case-by-case basis.
  • For more information, contact +6011-17226199 or +6011-17225388.

To further protect our partners’ livelihoods, we have also:

Extended GrabFood delivery services to 4-wheel driver-partners

  • So they can still have a source of income during the Movement Restriction Order (MRO).

How you can stay safe:

  • Sanitise your vehicle or delivery bag regularly.

  • Sanitise your hands after touching cash.

  • Check own temperature twice a day.

  • Unwell? Put on a mask and see a doctor immediately.

  • Cover your mouth with tissue paper if you cough or sneeze.

  • Immediately throw used tissue paper into bin.

  • After dropping off passenger, clean the seat, seatbelt, and door handles with sanitiser.

  • Remind customers of Contactless Delivery via GrabChat. You can drop off the food at a pre-agreed spot to minimise physical contact. 

Important information for Merchant-partners

For your safety, we are:

01

Enabling live chat and hotline

  • So if you come across a Delivery-partner who appears to be unwell, you can make a report via the Grab Help Centre. We will help to either cancel the order or assign a new Delivery-partner to you.

02

Temporarily suspending the accounts of Delivery-partners suspected of COVID-19

  • The accounts will only be restored when they submit a medical certificate (MC) to prove that they are free from COVID-19.

What Food Merchants should do:

  • Set up contactless takeaway stations for delivery riders to pick up orders a safe distance away from your restaurant staff.

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them.

  • Take regular temperature checks of your staff and all Delivery-partners.

  • Wash hands with soap and water before handling food.

  • Wash dishes regularly and keep kitchen clean.

  • Cover or wrap food properly.

  • Keep food at safe temperature.

What Non-food Merchants should do:

  • Sanitise the area you store your inventory.

  • Remind Grab Delivery-partners of Contactless Delivery. They just need to use GrabChat to make arrangements with the customer, and agree on a drop-off spot that is safe and will minimise physical contact between them.

  • Take regular temperature checks of your staff and all Delivery-partners.

  • Wash hands with soap and water before handling goods.

  • Wash hands before and after handing goods to a Delivery-partner or Customer.