GrabExpress x HappyFresh – Pilot Programme FAQ

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1. What is the GrabExpress x HappyFresh partnership pilot programme?

As part of the plan to bring in partners to increase demand for GrabExpress, GrabExpress is entering into a partnership with HappyFresh. HappyFresh is an online grocery delivery service where customers can order groceries from various supermarkets and stores around Klang Valley and have them delivered to their home. HappyFresh utilizes a team of shoppers (who buys the items in the stores) and drivers (who picks up the items from the shopper and delivers to the customer)

In this partnership between GrabExpress and HappyFresh, some HappyFresh orders will be delivered to customers by GrabExpress delivery partners. As a start, we would like to pilot the partnership in selected stores first.

2. Where is the pilot programme?

During the pilot phase, we are trialling out one store first, TMC Bangsar in Lucky Garden, Bangsar. More stores will be added in the future.

3. Who can be a part of it?

Delivery partners who do both GrabExpress and GrabFood are invited to be part of the pilot programme. You have been automatically added into the service.

4. How do I take a HappyFresh job?

HappyFresh jobs are very similar to a regular GrabExpress job, where you pick up from one location and immediately deliver to another location.

Receiving an order

  • You will receive a booking which says ‘GrabExpress (Beta) SameDay’. Please note that this is still an instant job and that you will need to pick up and deliver immediately
  • Fares and commission structure for HappyFresh jobs are the same as a normal GrabExpress job
  • Please accept the order

Picking up an order

  • After accepting the order, please proceed to the pick-up point. You will be picking up the order from a HappyFresh shopper, who will be identifiable via their HappyFresh uniform. You may call/SMS the shopper from your Grab Driver app. Please note that GrabChat will not be available
  • Please pick up the item from this location:

TMC Bangsar – Main entrance

        

  • If you encounter any issues, please contact HappyFresh’s customer service at 03-92120192

Delivering an order

  • After picking up, please proceed to the drop-off point. You will be delivering to a HappyFresh customer. You may call/SMS the customer from your Grab Driver app. Please note that GrabChat will not be available
  • Please drop off the item to the customer’s doorstep
  • If you encounter any issues, please contact HappyFresh’s customer service at 03-92120192

5. How different is the HappyFresh job compared to other GrabExpress jobs?

The only differences are:

  • On the job card, instead of ‘GrabExpress Bike (Beta)’, the order will say ‘GrabExpress (Beta) Same Day’. You may check if you have GrabExpress (Beta) Same Day in your driver profile page
  • You will not be able to use GrabChat to communicate with the sender (shopper) or recipient (customer). Please call/SMS to ask questions or provide updates on your status
  • If you encounter any issues, instead of calling the GrabExpress customer service, please call the HappyFresh customer service at 03-92120192

6. How much can I earn with a HappyFresh job?

The fare and commission structure is the same as a regular GrabExpress job.

7. What happens if I cannot contact the sender?

Please contact HappyFresh Customer Service at 03-92120192.

8. What happens if I cannot contact the recipient?

Please contact HappyFresh Customer Service at 03-92120192.

9. What happens if I encounter any delays during pickup/dropoff?

Please contact HappyFresh Customer Service at 03-92120192.

10. What happens if the customer has any complaints/issues when I drop off the item?

Please contact HappyFresh Customer Service at 03-92120192.