Number Masking Feature

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Dear driver-partners, we are excited to share our updated Number Masking privacy feature, to further enhance the safety of our platform. Number Masking will keep your mobile number hidden when calling your passengers.

Together with GrabChat, our in-app messaging tool, this will help you to:

  • Have a greater peace of mind: Protect the privacy of our passengers and yourself
  • Lighten the load on your wallet: Improve the experience and reduce your phone bill when contacting a foreign passenger (the virtual number routes over a local landline eg. +6016 386 8936)

You don’t have to do anything! To call, just tap on the “Call” button as you usually do:

  1. Click on the “Call” icon in your Driver App as per normal
  2. This will open your native phone dialer displaying the virtual number starting with “+6016” (eg. +6016 386 8936)
  3. Press the call button to call your passenger
  4. Passenger receives call displaying the virtual number


Make sure you are calling from the same phone number as registered with Grab!

If you are calling from a device that is different, don’t worry, just follow this step-by-step guide to update your phone number by 30 November 2017:

Option 1: Fill in this request form to have our agent update your phone number within 24 hours. You will be required to answer a series of questions to verify your account details.


Option 2: Call our cutomer support hotline via Help Centre (in the driver app) to update your phone number on the spot. Our friendly agent will need to verify your account details.

All other Driver App settings will not be changed.

Useful troubleshooting tips during calls:

1. I am unable to make calls:

  • Check that the phone number that you are using is the same as the one registered with Grab
  • Check your network signal
  • Please try calling again
  • Please use GrabChat (potentially the passenger is using wifi to make the Grab booking)

2. I can’t really hear because the volume is too soft:

  • Check your volume settings
  • Check your connection to any external microphone/ hands-free
  • Check any difference without using external microphone/ hands-free

3. There is a lag during conversations:

  • Check your network signal
  • Check any difference when re-dialing

4. The voice I’m hearing is distorted:

  • Check your network signal
  • Check any difference when re-dialing

If all fails, revert to GrabChat to message your passenger.

If you persistently encounter the problems above, do contact us via Help Centre and provide us the booking details.


Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
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13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.