Calling Without Concerns

Tekan di sini untuk terjemahan Bahasa Melayu

Introducing VOIP (Voice Over Internet Protocol), a new feature which enables all our Grab users to make outgoing calls without incurring any additional cost! You can now call your passengers and consumers with ease by using your mobile data. This will also protect your privacy better as passengers/ consumers can no longer see the caller’s phone number in the call.

What are the benefits using this feature?

Save money on your call charges

Calls are relatively cheaper when it is made with data, make sure you are subscribed to a data plan. That way, you won’t have to worry about using your mobile minutes whenever you have to call your passenger/ consumer.

Your phone number will not be disclosed

Both your phone number and your passenger/ consumer will not be disclosed. In other words, you won’t be able to see your passenger/ consumer contact details and they won’t be able to see yours.

Here is what you need to know about this feature:

  1. Just tap on the ‘Data Call’ button right next to the Chat button.
  2. To cancel the call, tap the End Call button.
  3. When your passenger/ consumer calls you, you will see an incoming call screen with your passenger’s/ consumer’s name.

Important Things to Note

VOIP calls can only be made via an active internet connection. If data is not switched on or your phone is not connected to WiFi, only regular phone calls can be made and call charges will be imposed by the telco company that you are subscribed to.

Check your internet connection if you receive a pop up message stating ‘No internet’. Just tap on ‘Try Regular Call’ for normal voice call. Charges is applicable as data is not used for normal voice call.


Why am I not seeing the regular phone number while calling?

All calls will now be done via the internet instead of a regular phone call.

Why can’t I make calls over the internet?

You and your passenger/ consumer must be on the latest version of Grab Driver/ Passenger Grab app for this feature to work.

What happens when I am in a bad network area?

If your data is activated, you can still make an outgoing call via VOIP. However, you have the option of turning off your data so that you can call via a regular phone line.

What happens when my internet is not active?

You will be able to call via a regular phone line.

Can I call via internet post ride completion for any Lost & Found issue?

At this time, Lost & Found calls (from History) will still be made over a phone call (via your regular phone line with number masking).

What happens when the call gets disconnected due to internet becoming inactive?

Your call will end. You can call again by tapping ‘phone’ icon on the booking page. You should be connected via regular phone call.

Can I use the internet call for all Grab services?

Yes, this feature is available for all available Grab services.

I am seeing ‘free call’ on the screen when I place a call. But, I was charged for my data. Why?

‘Free call’ is used to signify that you will not incur any charges on your phone call. However, regular data charges would apply as calls are made using your data.

I don’t want to use my data for calling. How can I switch back to the regular phone call?

Currently, we do not have the capability to allow switching back. This feature helps to protect your phone number privacy and we would recommend that you use it.

How do we prevent data over-use? (E.g. RM40 in excess data charges for a driver)

It’s not supported for now.


Kindly be reminded that all members of the Grab community are required to follow the Code of Conduct and Terms of Services.

Enjoy 9% (RM8) Rebate at

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.