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Grab Introduces New Initiatives to Improve the Lives of GrabCar Driver-Partners

In line with the ‘LUAR BIASA’ spirit & commitment to improving the lives of its driver-partners, Grab, Southeast Asia’s leading ride-hailing and mobile payments platform, presents its new initiatives to better meet its driver-partners’ needs.

  • Under the ‘LUAR BIASA’ campaign, new initiatives are carefully created to meet GrabCar driver-partners’ monetary & non-monetary needs.
  • As a part of its initiatives, Grab upgrades the services and facilities in Grab Driver Center (GDC) at Maspion Plaza, Jakarta for GrabCar driver-partners.

Jakarta, 27 September 2017 – In line with the ‘LUAR BIASA’ spirit & commitment to improving the lives of its driver-partners, Grab, Southeast Asia’s leading ride-hailing and mobile payments platform, presents its new initiatives to better meet its driver-partners’ needs. A key initiative is the re-opening of the Grab Driver Center (GDC) at Maspion Plaza, Jakarta, which aims to enhance GrabCar driver-partners’ convenience during their visit, as well as increase their productivity.

Ridzki Kramadibrata, Managing Director of Grab Indonesia said, “At Grab, we believe that our driver-partners are at the center of what we do. We embrace this idea as the basis for how our partnerships works day-to-day. We always keep our ears to the ground and find out on what can be improved from our driver-partners’ feedback. Because of this feedback, we’re excited to announce these four new initiatives, which are carefully created for them and aim to help reduce their families’ operational costs, offer special benefits that go beyond the monetary, as well as provide better service for them. These new features follow our “LUAR BIASA” campaign to improve our service, as well as provide better experiences for both our driver-partners and passengers.”

According to the data released on June 2017, Grab has created mass income opportunity by growing the number of driver-partners by 574% year-on-year in Indonesia. Its driver-partners also earn 34% more income compared to the average Indonesian transport drivers and Grab has generated over USD 260 million of income for them.[1] Furthermore, Grab continues to improve its driver-partners’ lives through a series of initiatives to upgrade its driver-partners’ experience, falling under four main pillars: earning; enablement; special benefits under GrabSejahtera initiative; and support. These four latest initiatives will further upgrade its series of holistic initiatives, focusing on GrabCar driver-partners’ welfare.

These four latest upgrading initiatives for GrabCar driver-partners that will be rolled up in stages, including:

  • Driver partner’s income statement: This feature will help driver-partners to more easily monitor and check their weekly income.
  • Trip review: Grab is giving its drivers a voice. With driver feedback system, drivers are now empowered with the opportunity to give feedback about overall trip experience and the passengers. The objective of this is to help improve the safety and driving experience for our drivers.
  • Grab Driver Center (GDC) transformation: The newly transformed GDC provides GrabCar driver-partners with a better experience and more comfort. Furthermore, GrabCar top partners are entitled with a more exclusive day-to-day service through special fast lane.
  • Umrah, education assistance, & Grab – Kudo Family program: As a welfare program focusing on religious lives, Grab offers subsidized Umrah program and its saving program to GrabCar driver-partners and their spouses.

For the children of GrabCar top driver-partners, Grab provides an education assistance program, enabling them to have higher education. This program consists of school package for elementary school students and scholarship for junior high school as well as high school students.

Not only focusing narrowly on GrabCar driver-partners’ spouses & children, Grab also offers an opportunity to the wider scope – that is their families – to earn double income and higher commission. The driver-partners will be able to access new revenue streams through the Kudo app by becoming agents themselves and sell online goods to consumers in turn. At the same time, their spouses can work together to reduce their family operational cost.

Through these new initiatives, Grab hopes to consistently make a positive and extraordinary impact, while shaping its partnership with driver-partners to be more meaningful and go beyond business.

Grab serves more than 3 million customers every day and the #1 on-demand transportation platform in Southeast Asia with a market share of 95% in third-party taxi-hailing and 72% in private vehicle hailing. According to TNS, a global market research firm, in Indonesia, Grab is the brand that is used most often compared to other ride-hailing apps and taxi booking apps.[2]




About Grab

Grab is Southeast Asia’s leading on-demand transportation and mobile payments platform. Grab solves critical transportation challenges to make transport freedom a reality for 620 million people in Southeast Asia. Grab’s core product platform includes transport solutions for drivers and passengers with an emphasis on convenience, safety and reliability, as well as its proprietary mobile payments platform, GrabPay, which is increasing access to mobile payment solutions for millions of Grab riders and drivers across Southeast Asia and deepening financial inclusion in the region. In Indonesia, Grab’s network of agents is helping the unbanked and underbanked utilize GrabPay’s platform to participate in the digital revolution. Grab currently offers services in Singapore, Indonesia, Philippines, Malaysia, Thailand, Vietnam and Myanmar. For more information, please visit:

[1] Grab (2016): Moving South East Asia Together Report

[2] According to TNS, a global market research firm, in Indonesia, nearly half (47%) of consumers surveyed used Grab’s services most often. Only 3% of consumers use the taxi-booking application of a traditional taxi operator most often.

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