Consumer

Send your items swiftly and safely

Overview

GrabExpress is an on-demand delivery service with live GPS tracking that helps you to send documents, items, and more.

Why use us

1

Delivery for items big and small

Choose from Car, Bike, or delivery with our partner AnterAja for items up to 150kg.

2

Competitive pricing

Enjoy upfront fixed fares and cashless payments.

3

24/7 delivery service

Arrange for items to be delivered at your convenience, anytime, any day.

4

Join Klub Juragan GrabExpress for more rewards

Unlock more rewards the more deliveries you perform. Learn more about the Klub Juragan GrabExpress >
Ways to book

GrabExpress Instant Bike

For urgent small or big items. Make sure the parcel sizes are within requirement.

GrabExpress Same Day Bike

Fast delivery in the same day (max 6 hours) with affordable delivery fee.

GrabExpress Instant Car

Direct fast delivery for fragile or larger items. Make sure parcel sizes are within the requirement.

GrabExpress Regular

Delivery solution across Indonesia supported by our partner AnterAja.

  • 1/4

    GrabExpress Instant Bike

    For urgent small or big items. Make sure the parcel sizes are within requirement.

  • 2/4

    GrabExpress Same Day Bike

    Fast delivery in the same day (max 6 hours) with affordable delivery fee.

  • 3/4

    GrabExpress Instant Car

    Direct fast delivery for fragile or larger items. Make sure parcel sizes are within the requirement.

  • 4/4

    GrabExpress Regular

    Delivery solution across Indonesia supported by our partner AnterAja.

Type
Instant
Same Day
Regular
Time
1-2 hours
6-8 hours
1-3 days
Rates
Bike: From 10rb
Car: From 20rb
From 8 rb
From 5 rb
Item size
Bike: 15-20 kg (50 cm X 50 cm X 50 cm)
Car: 150 kg (80 cm X 100 cm X 100 cm)
7 kg (20 cm X 40 cm X 40 cm)
-

Time
Rates
Item size
1-2 hours
Bike: From 10rb
Car: From 20rb
Bike: 15-20 kg (50 cm X 50 cm X 50 cm)
Car: 150 kg (80 cm X 100 cm X 100 cm)
6-8 hours
From 8 rb
7 kg (20 cm X 40 cm X 40 cm)
1-3 days
From 5 rb
-
FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre

  • What kind of GrabExpress services are there?

    Click here to see the price range, parcel sizes, and more.

  • Where do you deliver?

    Our pick-up and destination delivery areas are available within the city and nationwide, except a few restricted areas.

  • What are your operating hours?

    GrabExpress is available 24 hours daily.

  • Can I make more than one GrabExpress booking?

    Yes, you can schedule up to 10 concurrent GrabExpress bookings. Tap “Book Another Delivery” to schedule another GrabExpress delivery.

    Additionally, you can also book one transport service and make GrabFood order(s) while you have ongoing GrabExpress deliveries.

    To view all of your concurrent bookings, tap Activity on the bottom navigation bar.

  • What items can I send with GrabExpress?

    Items that can be delivered
    - Parcels (packed items in boxes or bags)
    - Documents
    - Clothing
    - Food* (Bike and Car only)
    - Flowers or Cakes* (Car only)

    Items that cannot be delivered
    - Fragile items that require special handling
    - Raw meat, raw seafood, frozen food, and dairy products
    - Hazardous, explosive, flammable, and unsafe items (including power banks)
    - Valuable items and documents (e.g. cash, passport, or other official identification documents)
    - Credit or debit cards
    - Illegal items and substances (e.g. pornographic magazines and imitation weapons)
    - Live animals and plants
    - Any unpacked or loose items that can easily be damaged in transit
    - Items that cannot be reproduced (e.g. photos, film)
    - Counterfeit goods
    - Bullion, currency in any denomination, tax stamps or stickers, bearer forms or negotiable instruments, precious metals or stones

    *Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.

  • Can I cancel my GrabExpress delivery?

    You can cancel your booking any time before the delivery-partner picks up your item. Simply tap on your booking and select Cancel.

    If your delivery-partner asked you to cancel the booking, you are under no obligation to do so. The delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.