About GrabExpress

GrabExpress is an App-based express courier service that promises speed, certainty, and most importantly safety.

Why GrabExpress?

Grab, the leading transportation app which headquarter is in Singapore and had recently won the 2015 Vulcan Awards, provides you with a new solution to deliver your packets & documents.

Fast delivery service

Deliver your documents and packets at any time


Track your package live and every delivery is automatically covered with insurance up to Rp.10 million with exception of several conditions and items as written in the FAQ


Competitive delivery fees based on distance

Fare Table

Fare follows the distance determined by app users and based on the fare that applied in each city.

Dimensions & Weight Guidelines

Please ensure that your package does not exceed the guidelines shown here.

How It Works

Gunakan Grab kemanapun dengan mudah

Download Grab

Scan QR Code


GrabExpress is an app-based express courier service that promises speed, certainty, and most importantly safety.

GrabExpress operates 24 hours, 7 days a week.

GrabExpress can deliver documents or packets. GrabExpress does not accept delivery of crockery that is not packaged properly, food and beverages that require refrigeration or special handling, alcoholic beverages, medicines, jewelry, cash, or other objects prohibited by the laws in force in the Republic of Indonesia. Note: Not all items are covered by insurance. Go to point 6 of FAQ for insurance T&C.

GrabExpress is available in JADETABEK (Jakarta, Depok, Tangerang Selatan and kota Bekasi).

Providing the complete details of the receiver is crucial. Our bikers will contact the receiver to ensure the receiving of the packet. If the receiver cannot be contacted, then we will return the packet to the sender

Should any damage occur, you may call our customer service or email to support.id@grab.com. Please provide your booking ID and contactable phone number. For insurance purposes, any incident should be reported to our customer service within 3 x 24 hours since booking. All packets are covered by insurance up to Rp. 10 mio except several items which can not be insured:

Papers & documents, voucher, coupon, giro, cheque, antiques, fragile items, liquid and chemicals, ammunition, flammable & explosive materials, alcohol and illegal drugs, food & beverages, fresh fruits and vegetables, flowers, livestocks, cash, package that is oversized or overweight to the recommended size and weight and other that is forbidden for shipping by law

There is no minimum number of packets required for GrabExpress.

Currently GrabExpress only serves packets and documents delivery.

You can track through “Share My Ride” feature in the app.

GrabExpress has special schemes in place for high-volume corporate customers. Place send your enquiries to partner.grabexpress.id@grab.com.