GrabExpress is an App-based express courier service that promises speed, certainty, and most importantly safety.
Book GrabExpress Easily!
Key in your pick-up and drop-off locations to get your estimated fare.
Fill in the recipient data
Make sure that the info of the recipient is included in the booking.
Get your nearest biker
After confirming your booking, the nearest biker will receive your order to deliver.
For your comfort, kindly make sure that the name and plate number of the biker are those registered in our app. Do not hesitate to contact our customer service when in doubt
Track your biker
Track your biker live! And share this information to the recipient via “share my ride”
What is GrabExpress?
GrabExpress is an app-based express courier service that promises speed, certainty, and most importantly safety.
What are the operating hours of GrabExpress?
GrabExpress operates 24 hours, 7 days a week.
What can I deliver through GrabExpress?
GrabExpress can deliver documents or packets. GrabExpress does not accept delivery of crockery that is not packaged properly, food and beverages that require refrigeration or special handling, alcoholic beverages, medicines, jewelry, cash, or other objects prohibited by the laws in force in the Republic of Indonesia. Note: Not all items are covered by insurance. Go to point 6 of FAQ for insurance T&C.
What is the coverage area of GrabExpress?
GrabExpress is available in JADETABEK (Jakarta, Depok, Tangerang Selatan and kota Bekasi).
What if my delivery is not completed?
Providing the complete details of the receiver is crucial. Our bikers will contact the receiver to ensure the receiving of the packet. If the receiver cannot be contacted, then we will return the packet to the sender
If there is damage during delivery by GrabExpress, how may I claim it?
Should any damage occur, you may call our customer service or email to email@example.com. Please provide your booking ID and contactable phone number. For insurance purposes, any incident should be reported to our customer service within 3 x 24 hours since booking. All packets are covered by insurance up to Rp. 10 mio except several items which can not be insured:
Papers & documents, voucher, coupon, giro, cheque, antiques, fragile items, liquid and chemicals, ammunition, flammable & explosive materials, alcohol and illegal drugs, food & beverages, fresh fruits and vegetables, flowers, livestocks, cash, package that is oversized or overweight to the recommended size and weight and other that is forbidden for shipping by law
Is there any minimum delivery order to use GrabExpress?
There is no minimum number of packets required for GrabExpress.
Does GrabExpress have cash-on-delivery, reverse logistics, or warehousing?
Currently GrabExpress only serves packets and documents delivery.
How can I track my packet?
You can track through “Share My Ride” feature in the app.
Can I set up a corporate account?
GrabExpress has special schemes in place for high-volume corporate customers. Place send your enquiries to firstname.lastname@example.org.