Grab drives social and economic empowerment by enabling sustainable livelihoods, strengthening partner welfare, and advancing financial inclusion.
$15.3 billion earned by driver- and merchant-partners on the Grab platform, +19% year-on-year
>189,000 Women and PWD driver-partners earned an income on Grab in 2025, a 40% increase year-on-year
856,000 MSMEs onboarded as merchant-partners, expanding their market reach
Grab safeguards users through high standards in safety, inclusion, data privacy and cybersecurity, fostering a healthy and thriving marketplace.
99.9% of all rides were completed without any reported safety incidents
10% year-on-year reduction in
incidents per million rides
90% of surveyed driver-partners perceived Grab to be safer than other gig platforms
Grab is committed to building a resilient, low-carbon future, aiming to achieve carbon neutrality and zero packaging waste to nature by 2040.
9% of total distance travelled on low-emission modes, up from 7% in 2024
>772,000 tCO₂e avoided and removed through verified community, technology, and nature-based carbon credit projects
10,142 tonnes of single-use packaging waste reduced, reused or recycled
Grab reduces barriers to entry for women and persons with disabilities, expanding access to flexible earning opportunities.
“We will continue to stay close to the ground, solving real-world problems and ensuring that every person in Southeast Asia can participate in, and benefit from, the digital future–so that as Grab grows, Southeast Asia rises with us.”
Group CEO, Co-Founder and Chairman, of Grab
Greener hills, brighter homes: restoring forests and cutting emissions across Vietnam
Singapore Grab users support the country’s first large scale seagrass nursery
How we’re making short-term loans more accessible for Grab merchant-partners
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 8064 8787
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010
Indonesia
