Platform and Ride Safety
Safety is our top priority at Grab, and we continuously raise our platform safety standards to protect the communities we serve.
Grab’s Impact in 2025
99.9%
99.9% of all rides on the Grab platform were completed without any reported safety incidents
10%
10% year-on-year reduction in incidents per million rides
90%
90% of surveyed driver-partners perceived Grab to be safer than other gig platforms
Safety Risk Management
Grab’s safety outcomes are underpinned by a structured, end-to-end safety management system that integrates prevention, real-time intervention and continuous improvement.
Safety Incident Management System
Grab maintains a structured Safety Incident Management System (SIMS) to ensure all safety incidents are logged, assessed, managed and reviewed in a consistent and accountable manner. We have numerous reporting channels, triage and escalation protocols, and a 24/7 Incident Response team.
Greener hills, brighter homes: restoring forests and cutting emissions across Vietnam
Singapore Grab users support the country’s first large scale seagrass nursery
How we’re making short-term loans more accessible for Grab merchant-partners
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 2350 7045
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010
Indonesia
