Our ESG focus areas
Partner
Creating earning opportunities that drive both social and economic empowerment.
>99% driver-partners meet or exceed the local hourly minimum wage
~600,000 micro, small and medium businesses (MSMEs) were onboarded as merchant-partners
5,140 active PWDs, achieved the target to double our 2021 baseline one year early
>99% driver-partners meet or exceed the local hourly minimum wage
~600,000 micro, small and medium businesses (MSMEs) were onboarded as merchant-partners
5,140 active PWDs, achieved the target to double our 2021 baseline one year early
Platform
A safe, secure, and trustworthy platform that everyone in the ecosystem can rely on.
99.9% of all rides occurred without a safety incident.
1 in 2 women driver-partners has opted into the Women Passengers Preferred Safety Feature to prioritise women-to-women matching
>4x safer transport rides, compared to Singapore QOS
99.9% of all rides occurred without a safety incident.
1 in 2 women driver-partners has opted into the Women Passengers Preferred Safety Feature to prioritise women-to-women matching
>4x safer transport rides, compared to Singapore QOS
Planet
Committed towards a carbon neutral and zero waste platform by 2040.
>10,000 EVs each in Indonesia and Thailand, making Grab the largest EV ride-hailing fleet in those countries
>600,000 trees planted in 2024, bringing the total to >1.2M since 2021
>8,385 tonnes of waste reduced or recycled
>10,000 EVs each in Indonesia and Thailand, making Grab the largest EV ride-hailing fleet in those countries
>600,000 trees planted in 2024, bringing the total to >1.2M since 2021
>8,385 tonnes of waste reduced or recycled
Partner
Platform
Planet
Ecosystem Spotlight
Expanding financial inclusion through digital banking
Grab’s digital banks—GXS Bank in Singapore, GXBank in Malaysia and Super Bank in Indonesia—extend reach beyond the Grab ecosystem to serve broader underserved communities. With digital banking licences, Grab can offer a wider range of financial products that address the unique needs of gig workers, microentrepreneurs, and young professionals. By leveraging ecosystem insights, Grab designs solutions that remove the common barriers to financial products that these groups face. In 2024, PT Super Bank Indonesia, in which Grab has a 30.84% equity interest, was also publicly launched as a digital bank in Indonesia.
GrabForGood Fund
"We have made great strides in Building an Ecosystem for All–one that uses technology to unlock new possibilities, supports those who need it most, and grows sustainably alongside the communities we serve."
Group CEO, Co-Founder and Chairman, Grab
We’re building an inclusive EV ecosystem to make transportation more climate-friendly
GrabFood to Champion Environmental Sustainability in Food Delivery Business
From loans to literacy: Addressing Southeast Asia’s financing gap
Encountering issues with Grab services? Contact Grab Support via:
* Help Center in the Grab app
* Website: help.grab.com
* Hotline: +62 21 2350 7042
Grab Indonesia will only contact you using the following numbers:
* Consumers & Driver-Partners: +62 21 2350 7078
* GrabMerchant Partners: +62 21 8064 8787
* Incident Response Team: +62 21 2350 7077
Directorate General of Consumer Protection and Trade Compliance
Ministry of Trade of the Republic of Indonesia
WhatsApp Ditjen PKTN: +62 853 1111 1010
Indonesia
