Platform and Ride Safety
Safety is our top priority at Grab, and we continuously raise our platform safety standards to protect the communities we serve.
Grab’s Impact in 2025
99.9%
of all rides were completed without any reported safety incidents
10%
year-on-year reduction in incidents per million rides
90%
of surveyed driver-partners perceived Grab to be safer than other gig platforms
Safety Risk Management
Grab’s safety outcomes are underpinned by a structured, end-to-end safety management system that integrates prevention, real-time intervention and continuous improvement.
Safety Incident Management System
Grab maintains a structured Safety Incident Management System (SIMS) to ensure all safety incidents are logged, assessed, managed and reviewed in a consistent and accountable manner. We have numerous reporting channels, triage and escalation protocols, and a 24/7 Incident Response team.
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Menemukan kendala dalam layanan Grab? Hubungi Grab Support melalui:
* Pusat Bantuan di aplikasi Grab
* Laman: help.grab.com
* Hotline +62 21 2350 7042
Grab Indonesia hanya akan menghubungi Anda melalui nomor berikut:
* Konsumen & Mitra Pengemudi: +62 21 2350 7078
* Mitra GrabMerchant: +62 21 8064 8787
* Tim Cepat Tanggap Grab: +62 21 2350 7077
Direktorat Jenderal Perlindungan Konsumen dan Tertib Niaga
Kementerian Perdagangan Republik Indonesia
Whatsapp Ditjen PKTN: +62 853 1111 1010
Indonesia
