Sign up via GrabMerchant App is now available

Apply and track your registration process easily. Download free on Google Play and App store.

Merchant-partner

Grow your business with Grab

Increase your sales with Grab. Zero activation fees, become a GrabFood, GrabMart, or GrabKitchen merchant-partner within 3-5 days.

Why use us

1

Increase sales and customer base

Grow your business by reaching out to millions of users browsing for food on the Grab App.

2

Manage your store easily

Get access to tools that help you track, analyse, and improve your business online.

3

Easy-to-use tools for growth (new merchant-partners)

Get help to create ads and promotions to grow your business and increase your business' visibility with icon or widgets on the Grab app.

4

Supporting services for smoother operations

Contact Grab Support for help with day-to-day operations, inquiries, and loans for merchant-partners.

Testimonial

Roongnapa Songrum

Manager of Padthai Ekkamai Restaurant

Grab gives us access to more customers with less effort. They don't have come all the way to our restaurant, they just get our food delivered to their door.”

Numchai Benjarungroj

Owner of Sanyod Restaurant

For those who'd like to enjoy our dishes at home, GrabFood picks it up from us and delivers it to them. It's an alternate way to grow our business.”

Suwanon Kaewpiboon

Owner of Smoothies Drink Healthy

GrabKitchen has staff who always supports us in every part: whether it's problem-solving or marketing.”

Ways to be a merchant-partner

GrabFood

GrabMart

How to register

GrabMerchant App
  • Register via GrabMerchant App more information
  • Complete the application and submit all the required documents
  • Receive the result via GrabMerchant app in 1-3 working days
  • Sign an E-contract via email or GrabMerchant App
  • Receive an approval email that includes the GrabMerchant app user guide
  • Login, add your menu, and unpause the status on the GrabMerchant app to start receiving customer orders!
Sign Up on GrabMerchant App
Website
  • Register via 'Sign up now' button more information
  • Receive an email to fill in an application and submit all the required documents
  • An approval email containing the E-contract will be sent in 3-5 working days. Please read it carefully before signing the contract
  • Receive an approval email that includes the GrabMerchant App user guide within 2 hours after signing the E-contract
  • Download GrabMerchant app to sign in using temporary username and password received via email
  • Add your menu, photos, store details and unpause the status on the GrabMerchant app to get ready for orders!
Sign Up Now
Mini Grab Center
  • Visit your nearby Mini Grab Centre and sign up easily with help from Grab personnel. Put your business on the Grab app within 7 days.
Visit a center near you
Website
  • Register via 'Sign up now' button more information
  • Receive an email to fill in an application and submit all the required documents
  • An approval email containing the E-contract will be sent in 3-5 working days. Please read it carefully before signing the contract
  • Receive an approval email that includes the GrabMerchant App user guide within 2 hours after signing the E-contract
  • Download GrabMerchant app to sign in using temporary username and password received via email
  • Add your menu, photos, store details and unpause the status on the GrabMerchant app to get ready for orders!
Sign Up Now

Documents required

Thai

Sole Proprietorship

  • Copy of Identification card (An applicant must be at least 20 years old and the ID card must still be valid)
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)
  •  

Corporation

  • Company Certificate (DBD) (valid within 6 months)
  • The Certificate of value added tax registration (PP20)
  • Copy of Identification card of managing director (The ID card must still be valid)
  • Copy of saving account bankbook (Kbank or Krungsri with recent transaction movement)
  • Letter of Attorney (A letter of attorney is required to give a legal authorization for someone else to act on behalf of the company owner)

For your completeness of the application, please provide all of required documents with you

Foreigner

Sole Proprietorship

  • Copy of Passport (The identification card must not be expired)
  • Copy of Work Permit
  • Copy of Foreign Business License (FBL)
  • Copy of proven residence in Thailand i.e. lease agreement, bills
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)

Corporation

  • Company Certificate (DBD) (valid within 6 months)
  • The Certificate of value added tax registration (PP20)
  • Copy of passport of managing director (The identification card must not be expired)
  • Copy of Foreign Business License (FBL)
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)
  • Letter of Attorney (A letter of attorney is required to give a legal authorization for someone else to act on behalf of the company owner)

For your completeness of the application, please provide all of required documents with you

Documents required

Thai

Sole Proprietorship

  • Copy of Identification card (An applicant must be at least 20 years old and the ID card must still be valid)
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)
  •  

Corporation

  • Company Certificate (DBD) (valid within 6 months)
  • The Certificate of value added tax registration (PP20)
  • Copy of Identification card of managing director (The ID card must still be valid)
  • Copy of saving account bankbook (Kbank or Krungsri with recent transaction movement)
  • Letter of Attorney (A letter of attorney is required to give a legal authorization for someone else to act on behalf of the company owner)

For your completeness of the application, please provide all of required documents with you

Foreigner

Sole Proprietorship

  • Copy of Passport (The identification card must not be expired)
  • Copy of Work Permit
  • Copy of Foreign Business License (FBL)
  • Copy of proven residence in Thailand i.e. lease agreement, bills
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)

Corporation

  • Company Certificate (DBD) (valid within 6 months)
  • The Certificate of value added tax registration (PP20)
  • Copy of passport of managing director (The identification card must not be expired)
  • Copy of Foreign Business License (FBL)
  • Copy of an active saving account bankbook (Kbank or Krungsri with recent transaction movement)
  • Letter of Attorney (A letter of attorney is required to give a legal authorization for someone else to act on behalf of the company owner)

For your completeness of the application, please provide all of required documents with you

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • Are there special privileges for Grab merchant-partners?

    1. Receive orders, check sales report and open/close the store through Merchant App (GrabMerchant App)
    2. You can check daily sales through the Merchant App. You can check the details of sales up to 30 days in the past, and you will receive a summary of sales reports via email the next day.
    3. The system will help you manage daily expenses. The system will keep collecting orders from the customer and pay directly to the merchant within 1 - 2 business days after deducting the service fee.
    4. Supporting services for merchant-partners to ensure smooth operations
      • Easy to use GrabMerchant Application (Android/iOS)
      • Grab Support to assist on day-to-day operations
      • Line Official, Facebook Group, YouTube for inquiries and news update
      • Loans for merchant-partners

  • What is E-Contract?

    An electronic contract (E-Contract) is the commercial terms and conditions between Grab and a merchant-partner. Merchants shall sign and attach supporting documents to the electronic contract sent via email. (without having to print out the contract to sign) and then receive the original contract document via email upon successful signing.


    E-Contract documents never expire, but E-Contract documents received via email, merchants shall sign as soon as possible because our customers are waiting for your order!

  • How can I check my GrabFood/GrabMart merchant registration status?

    If you registered via Website, you will receive a confirmation email within 3 - 5 working days. If the document's verification is unsuccessful, you’ll receive an email notification. Please check your documents again and reply to the email, we will contact you again in 3 - 5 working days. Please ensure your documents are correct to proceed to the next step.

     

    If you registered via Grab Merchant App, you will receive a confirmation in the App within 3 - 5 working days. If the document's verification is unsuccessful, you’ll receive a notification in the App. Please check your documents again and re-submit the form in the App. We will contact you again in 3 - 5 working days. Please ensure your documents are correct to proceed to the next step.

  • What are some issues that lead to an unsuccessful application?

    1. Unclear ID Card photo (Unable to read important information or details on the card)
    2. Store address detail is missing e.g. address number or nearby landmarks (If there is no address number)
    3. Phone number and email of the store already exists in the system
    4. The bank account picture is incorrect and unclear
    5. The bank account name does not match the name of the applicant's ID card
    6. doesn't pass the criteria

    More information click here

  • How can I receive orders from customers?


    You can receive orders on the GrabMerchant App. Do download the GrabMerchant App after receiving an onboarding email.


    Easily manage your Grab store system yourself through the app. Whether opening/closing the store, adding/editing food menus, creating promotions or advertisements, etc.

  • How can I add a new branch or restaurant?
    You can register to add additional branches (same ownership) following these steps:  
    1. Register to be a GrabFood/GrabMart merchant-partner via this website.
    2. You will receive an email with a registration form within 5 minutes.
    3. Under ”Adding additional branches with same ownership”, fill in the information required.
    4. After we’ve checked your information, you will receive an e-contract to sign within 3 - 5 day via email.
    5. After signing the e-contract, you will receive an email on how to use the GrabMerchant App within 3 - 5 working days.
    Remarks:
    • An authorised person must be the same person who signed the main contract.
    • After the process is completed, an email will be sent out.
    • Please verify information before submitting documents for faster processing. We will not be able to proceed with your application if the information given is incorrect.

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • Are there special privileges for Grab merchant-partners?

    1. Receive orders, check sales report and open/close the store through Merchant App (GrabMerchant App)
    2. Driver-partners do not have to pay cash to the store. You can manage orders quickly, as the system will transfer money directly to the store account.
    3. You can check daily sales through the Merchant App. You can check the details of sales up to 30 days in the past, and you will receive a summary of sales reports via email the next day.
    4. The system will help you manage daily expenses. The system will keep collecting orders from the customer and pay directly to the merchant within 1 - 2 business days after deducting the service fee.
    5. Supporting services for merchant-partners to ensure smooth operations
      • Easy to use GrabMerchant Application (Android/iOS)
      • Grab Support to assist on day-to-day operations
      • Line Official, Facebook Group, YouTube for inquiries and news update
      • Loans for merchant-partners

  • What is E-Contract?

    An electronic contract (E-Contract) is the commercial terms and conditions between Grab and a merchant-partner. Merchants shall sign and attach supporting documents to the electronic contract sent via email. (without having to print out the contract to sign) and then receive the original contract document via email upon successful signing.


    E-Contract documents never expire, but E-Contract documents received via email, merchants shall sign as soon as possible because our customers are waiting for your order!

  • How can I check my GrabFood/GrabMart merchant registration status?

    If you registered via Website, you will receive a confirmation email within 3 - 5 working days. If the document's verification is unsuccessful, you’ll receive an email notification. Please check your documents again and reply to the email, we will contact you again in 3 - 5 working days. Please ensure your documents are correct to proceed to the next step.

     

    If you registered via Grab Merchant App, you will receive a confirmation in the App within 3 - 5 working days. If the document's verification is unsuccessful, you’ll receive a notification in the App. Please check your documents again and re-submit the form in the App. We will contact you again in 3 - 5 working days. Please ensure your documents are correct to proceed to the next step.

  • What are some issues that lead to an unsuccessful application?

    1. Unclear ID Card photo (Unable to read important information or details on the card)
    2. Store address detail is missing e.g. address number or nearby landmarks (If there is no address number)
    3. Phone number and email of the store already exists in the system
    4. The bank account picture is incorrect and unclear
    5. The bank account name does not match the name of the applicant's ID card
    6. doesn't pass the criteria

    More information click here

  • How can I receive orders from customers?


    You can receive orders on the GrabMerchant App. Do download the GrabMerchant App after receiving an onboarding email.


    Easily manage your Grab store system yourself through the app. Whether opening/closing the store, adding/editing food menus, creating promotions or advertisements, etc.

  • How can I add a new branch or restaurant?
    You can register to add additional branches (same ownership) following these steps:  
    1. Register to be a GrabFood/GrabMart merchant-partner via this website.
    2. You will receive an email with a registration form within 5 minutes.
    3. Under ”Adding additional branches with same ownership”, fill in the information required.
    4. After we’ve checked your information, you will receive an e-contract to sign within 3 - 5 day via email.
    5. After signing the e-contract, you will receive an email on how to use the GrabMerchant App within 3 - 5 working days.
    Remarks:
    • An authorised person must be the same person who signed the main contract.
    • After the process is completed, an email will be sent out.
    • Please verify information before submitting documents for faster processing. We will not be able to proceed with your application if the information given is incorrect.

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Sign Up Now

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