An App-based express parcel delivery service that is safe, fast, and reliable
|GrabExpress (Bike)||GrabExpress (Car)||GrabExpress (Pick-up)|
|Size||Smaller than 30 x 40 x 30 cm||Smaller than 115 x 115 x 80 cm||Smaller than 170 x 150 x 170 cm|
|Weight||Below 15 Kg||Below 100 Kg||Below 300 Kg|
Open GrabExpress in the Grab App
Download / Open Grab app, click on the delivery tab, and choose your preferred GrabExpress service.
Key in location details
Key in your pick-up and drop-off locations to get your fixed upfront fare.
Fill in the recipient information and book
Ensure that the recipient information is correct, including details such as recipient phone number, floor, and house number.
Your booking is matched with a GrabExpress driver
After confirming your booking, the nearest GrabExpress driver will receive your order and will head to the pick-up location right away.
Track your delivery
Track your delivery in real-time via our application. Parcel recipients will also receive atracking link via SMS immediately after the booking has been made.
What is GrabExpress?
GrabExpress is an instant parcel and document delivery service operated by motorbike, car (5-door hatchback) and pick-up truck.
What are the operating hours of GrabExpress?
GrabExpress operates 24 hours, 7 days a week.
What is the coverage area for GrabExpress?
Currently, our coverage is limited to Bangkok, Nonthaburi, Pratumtani and Samut Prakan. We are always looking to expand our services though, so stay tuned!
Are my parcels insured?
Your parcels are insured in the event of loss or damage with a coverage of THB 5,000 for GrabExpress (Bike) and THB 10,000 for GrabExpress (Car) and GrabExpress (Pick-Up).
How can sender and recipient track the delivery?
Sender can track the delivery real-time in the Grab app and recipient will receive a real-time tracking link via SMS immediately after the booking has been made.
Can I book multiple bookings at a time?
For Android users, you can book a maximum of 10 bookings concurrently. In other words, you can book another ride once you have already been allocated to your first one, by pressing on “Make Another Booking” in your passenger app. You can also chat and track each booking separately from your “History” page within the left navigation tab.
For iOS users, you can currently book only one booking at a time. However, a multiple booking feature for iOS is coming in July.
Does GrabExpress have any other expense/charge apart from the delivery fee?
Waiting fee: In the event where the driver has arrived at the pick-up location and has waited more than 25 minutes for the sender to hand over his/her parcel, the sender may incur a waiting surcharge of THB 50 for GrabExpress (Bike) or THB 100 for GrabExpress (Car) and GrabExpress (Pick-Up). This charge will be reflected in the final fare and paid by the sender.
Return fee: In the event where the driver has arrived at the drop-off destination, and the recipient does not show up to collect the item and cannot be contacted after 15 minutes, the driver will return the item to the sender and the sender will be charged a fixed return fee of THB 75 (for GrabExpress Bike) and THB 150 (for GrabExpress Car and GrabExpress Pick-Up).
Can i ask the driver to provide the a door-to-door service?
It is optional for drivers on all GrabExpress services to provide a door-to-door service.
What parcels are prohibited to sent via GrabExpress and not included in the insurance coverage?
- Illegal or prohibited items under applicable laws and regulations;
- Dangerous goods including hazardous or toxic goods, explosives
- Illicit drugs or narcotics
- Money and negotiable instruments equivalent to cash such as stocks and bonds;
- Documents containing substantial amount of confidential information;
- Animals (whether live or otherwise)
- Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
- Real or imitation weapons including firearms or part thereof, explosives, ammunition
- Human or animal remains, body parts or organs;
- Shipments without proper or adequate packaging;
- Shipments that require us to obtain any special license or permit for transportation, importation or exportation.
- Food and bakery
If there is damage during delivery by GrabExpress, how may I claim it?
Should any damage occur, you may call our customer service at +66 2021 2500 and
provide your booking ID, contactable phone number and email address. Any incident
should be reported to our customer service within 1 day or 24 hours from booking
request time stamp. Your parcels are covered in the event of damage for 5,000 THB for
GrabExpress (Bike), and 10,000 THB for GrabExpress (Car) and GrabExpress (Pick-
up) within the terms and conditions as specified in the GrabExpress Damage and Loss
Grab reserves the right to modify any terms and conditions without prior notification and
any and all decisions made by Grab are considered final. For more information Click
Full detail click here: https://www.grab.com/th/en/terms/