Consumer

Send your items swiftly and safely

Overview

GrabExpress is an on-demand delivery service with live GPS tracking that helps you to send documents, items, and more.

Why GrabExpress

1

Delivery for items big and small

Choose from various vehicle types for items from 500 g to 1,000kg. Check if your item can be delivered

2

Competitive pricing and real-time tracking

Get live delivery updates and photo proof of parcel delivery, and enjoy upfront fixed fares and cashless payments.

3

Flexible delivery

Choose between instant, scheduled, or 2-hour express delivery depending on your needs.

4

Up to ฿30,000 delivery guarantee*

Your items are handled by our well-trained delivery fleet, and insured up to ฿30,000*.

5

Grow your business with GrabExpress Sellers Club

An exclusive club for social sellers. Sign up today to get the best delivery offers for your business.

Ways to book

Bike (Instant)

For urgent documents, packed food, and small items.

Bike (2-Hour Delivery)

Fast delivery within 2 hours - for small and non-perishable items.

Car

For fragile items like cakes, flowers, or larger items.

SUV

Delivery with extra space - for larger or fragile items.

Pick-up & Box Truck

For bulky items like furniture, small appliances, or larger items.

  • 1/5

    Bike (Instant)

    For urgent documents, packed food, and small items.

  • 2/5

    Bike (2-Hour Delivery)

    Fast delivery within 2 hours - for small and non-perishable items.

  • 3/5

    Car

    For fragile items like cakes, flowers, or larger items.

  • 4/5

    SUV

    Delivery with extra space - for larger or fragile items.

  • 5/5

    Pick-up & Box Truck

    For bulky items like furniture, small appliances, or larger items.

GrabExpress Services

Title
Parcel maximum size
Parcel maximum weight
Type of items
Bike (ส่งทันที)
25cm (W) x 35cm (L) x 30cm (H)
20 kg.
Smaller, non-fragile items
2 Hours (ส่งด่วน 2 ชม.)
25cm (W) x 35cm (L) x 30cm (H)
5 kg.
Smaller, non-fragile items
Car (รถยนต์)
115cm (W) x 115cm (L) x 80cm (H)
100 kg.
Medium-sized or fragile items, such as cakes & large flower bouquets
SUV (รถ 5 ประตู)
160cm (W) x 130cm (L) x 80cm (H)
200 kg.
Large and bulky items
Pick-up (รถกระบะ)
170cm (W) x 150cm (L) x 170cm (H)
300 kg.
Large and bulky items
Box Truck (กระบะตู้ทึบ)
170cm (W) x 190cm (L) x 170cm (H)
1,000 kg.
Large and bulky items

GrabExpress Services

Bike (ส่งทันที)
2 Hours (ส่งด่วน 2 ชม.)
Car (รถยนต์)
SUV (รถ 5 ประตู)
Pick-up (รถกระบะ)
Box Truck (กระบะตู้ทึบ)
25cm (W) x 35cm (L) x 30cm (H)
25cm (W) x 35cm (L) x 30cm (H)
115cm (W) x 115cm (L) x 80cm (H)
160cm (W) x 130cm (L) x 80cm (H)
170cm (W) x 150cm (L) x 170cm (H)
170cm (W) x 190cm (L) x 170cm (H)
20 kg.
5 kg.
100 kg.
200 kg.
300 kg.
1,000 kg.
Smaller, non-fragile items
Smaller, non-fragile items
Medium-sized or fragile items, such as cakes & large flower bouquets
Large and bulky items
Large and bulky items
Large and bulky items

Our Commitment to Safety

You control who sees your information

Our app and backend systems employ best-in-class security frameworks that guard users’ accounts, transaction data, e-wallet, and other private information.

Every transaction is protected

Our app features are continually strengthened and protected by the latest technology and our stringent processes, so users can do what they need with peace of mind.

A safer experience for all

No consumer should have to feel unsafe while using any of our services. Grab is always on standby to ensure a smooth and secure experience.

Learn more about our commitment to safety >>

Learn more about our commitment to safety >>

FAQs

Got questions? We’ve got answers.

For more questions, please visit our Help Centre.

  • What items can't be sent via GrabExpress?

    Items that cannot be delivered
    - Illegal or prohibited items under applicable laws and regulations
    - Dangerous goods including hazardous or toxic goods, explosives
    - Illicit drugs or narcotics
    - Money and negotiable instruments equivalent to cash such as stocks and bonds;
    - Documents containing substantial amount of confidential information;
    - Animals (whether live or otherwise)
    - Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
    - Real or imitation weapons including firearms or part thereof, explosives, ammunition
    - Human or animal remains, body parts or organs;
    - Shipments without proper or adequate packaging;
    - Shipments that require us to obtain any special license or permit for transportation, importation or exportation.

    *Note:
    1) Grab shall not be responsible for providing services protecting food from the heat or cold. The risks of damaging food shall be borne solely by customers.
    2) Grab will fully cooperate with relevant authorities should there be any illegal and dangerous items found.

  • What are the operating hours of GrabExpress?

    GrabExpress operates 24 hours, 7 days a week.

  • What is the coverage area for GrabExpress?

    Bangkok, Nonthaburi, Pathum Thani and Samut Prakan, Chiang Mai, Khon Kaen, and 60 other cities nationwide! We are always looking to expand our services, so stay tuned!

  • What should I do if the parcel is not delivered to my recipient and the driver is not contactable?

    You can reach out to the Help Center for help as soon as possible. If you don’t contact the Help Center within 24 hours after the booking time, Grab will not responsible for any parcel’s damage and loss.

  • Can I cancel my GrabExpress delivery?

    You can cancel your booking any time before the driver- or delivery-partner picks up your item. Simply tap on your booking and select Cancel.

    If your driver- or delivery-partner asks you to cancel the booking, you are under no obligation to do so. Driver- and delivery-partners agree to honour accepted bookings and are encouraged not to cancel except in an emergency.

  • What can I do if my parcel is damaged or lost?

    All our driver- and delivery-partners have been trained extensively, coupled with robust background checks. In the unfortunate and unlikely event that any damage or loss happens to your package, rest assured that your package is automatically guaranteed by the Delivery Guarantee for up to THB15,000 for GrabExpress Car, Pickup Truck and Box Truck, and up to THB10,000 for GrabExpress Bike.

    Additionally, you can select higher tier of Delivery Guarantee.

    - Standard: Add on 1 Baht for up to 20,000 Baht in compensation
    - Premium: Add on 2 Baht for up to 30,000 Baht in compensation

  • Who pays for the GrabExpress delivery?

    A person who books GrabExpress service can choose whether a sender or a receiver shall pay for the delivery. In case of requesting receivers to pay, only Cash is acceptable (Cash On Delivery).

  • Which type of packaging should be used to meet the standard for sending items through GrabExpress?

    1. Choose an Appropriate Sized Box for Your Items Select packaging that is suitable for your items. If your items include clothing, towels, or products that can withstand impact, consider using plastic bags for packaging. If your items are fragile, choose a parcel box that is appropriately sized for your items. The box size should not be too large, preventing items from moving excessively inside, nor too snug, leaving insufficient space to absorb shocks during transit.

    2. Pack Items Securely and Thickly
    To ensure safe packaging, reinforce the strength of the items to withstand potential impacts during transportation. Double wrapping with cushioning material around the items before packing is advisable. For clothing items, place them in an additional layer of plastic bag to prevent moisture or stains from coming into contact with the packaging.

    3. Ensure the Exterior Box is Firmly Packed Once the interior items are securely packed, seal the outer box with packing tape along the top and bottom seams. Then, tie a string around the parcel box for an extra layer of security. This ensures that the items are well-protected and allows for easy handling by the delivery personnel.

    4. Communicate Specific Precautions to Partners Before initiating the delivery, inform the delivery partners about any specific precautions that need to be observed. These instructions should be tailored to the nature of the items and used as guidelines for managing the delivery process.

  • What should I do if I call Grab to deliver something?

    To use Grab's delivery service, follow these simple steps:

    1. Download the Grab app or ensure it is updated to the latest version.
    2. Tap on the 'Express' icon.
    3. Provide information for the pick-up and delivery points.
    4. Select the type of vehicle and the desired delivery time.
    5. Fill in the sender's and recipient's address, name, and phone number.
    6. Complete the payment.

    You can find additional details here.

Deliveries

Your items, delivered with care. Anytime, anywhere.

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