GrabExpress

An App-based express parcel delivery service that is safe, fast, and reliable

Why GrabExpress?

Fast delivery service

Call a GrabExpress driver at any time of the day, and have your documents and parcels delivered instantly.

Parcel Insurance

We offer real-time parcel tracking and up to THB 10,000 coverage of delivered items in the case of damage or loss (covered by Sunday Insurance).

Affordable

Low delivery fees starting at THB 50

Delivered safely and with care

With our photo proof of pick-up and delivery feature, no need to stress about your parcel being placed in the wrong hands, or to the wrong place.

Our services: dimensions & weight guidelines

 GrabExpress (Bike)GrabExpress (Car)GrabExpress (Pick-up)
SizeSmaller than 30 x 40 x 30 cmSmaller than 115 x 115 x 80 cmSmaller than 170 x 150 x 170 cm
WeightBelow 15 KgBelow 100 KgBelow 300 Kg

GrabExpress Fares

DistanceFare
Base fare40 THB
Fare per Km7.2 THB/km (1-30km)
14 THB/km (>30 km)
Minimum fare50 THB
DistanceFare
Base fare200 THB
Fare per Km12 THB/Km
DistanceFare
Base fare400 THB
Fare per Km15 THB/Km

How to book

FAQs

GrabExpress is an instant parcel and document delivery service operated by motorbike, car (5-door hatchback) and pick-up truck.

GrabExpress operates 24 hours, 7 days a week.

Currently, our coverage is limited to Bangkok, Nonthaburi, Pratumtani and Samut Prakan. We are always looking to expand our services though, so stay tuned!

Your parcels are insured in the event of loss or damage with a coverage of THB 5,000 for GrabExpress (Bike) and THB 10,000 for GrabExpress (Car) and GrabExpress (Pick-Up).

Sender can track the delivery real-time in the Grab app and recipient will receive a real-time tracking link via SMS immediately after the booking has been made.

For Android users, you can book a maximum of 10 bookings concurrently. In other words, you can book another ride once you have already been allocated to your first one, by pressing on “Make Another Booking” in your passenger app. You can also chat and track each booking separately from your “History” page within the left navigation tab.

For iOS users, you can currently book only one booking at a time. However, a multiple booking feature for iOS is coming in July.

Waiting fee: In the event where the driver has arrived at the pick-up location and has waited more than 25 minutes for the sender to hand over his/her parcel, the sender may incur a waiting surcharge of THB 50 for GrabExpress (Bike) or THB 100 for GrabExpress (Car) and GrabExpress (Pick-Up). This charge will be reflected in the final fare and paid by the sender.

Return fee: In the event where the driver has arrived at the drop-off destination, and the recipient does not show up to collect the item and cannot be contacted after 15 minutes, the driver will return the item to the sender and the sender will be charged a fixed return fee of THB 75 (for GrabExpress Bike) and THB 150 (for GrabExpress Car and GrabExpress Pick-Up).

It is optional for drivers on all GrabExpress services to provide a door-to-door service.

  • Illegal or prohibited items under applicable laws and regulations;
  • Dangerous goods including hazardous or toxic goods, explosives
  • Illicit drugs or narcotics
  • Money and negotiable instruments equivalent to cash such as stocks and bonds;
  • Documents containing substantial amount of confidential information;
  • Animals (whether live or otherwise)
  • Bullion, currencies of any denominations, tax stickers, precious metals & stones, cash equivalents
  • Real or imitation weapons including firearms or part thereof, explosives, ammunition
  • Human or animal remains, body parts or organs;
  • Shipments without proper or adequate packaging;
  • Shipments that require us to obtain any special license or permit for transportation, importation or exportation.

Should any damage occur, you may call our customer service +66 2021 2500 or add official Line account @SundayClaim and provide your booking ID and contactable phone number. For insurance purposes, any incident should be reported to our customer service within 3 days x 24 hours since booking. Your parcels are insured in the event of loss or damage with a coverage of THB 5,000 for GrabExpress (Bike) and THB 10,000 for GrabExpress (Car) and GrabExpress (Pick-Up) except several items which can not be insured specified in Terms of use for GrabExpress Customer

Full detail click here: https://www.grab.com/th/en/terms/