Protecting our users and their data online

Grab embeds data and cyber protection into every new product or feature.


Our Impact in 2023

PCI DSS Re-Certifications

Payment Card Industry Data Security Standards (PCI DSS) re-certifications across different Grab entities enhance the secure processing of credit card transactions on our app.

Zero significant data privacy complaints

Zero substantiated data privacy complaints made by third-parties or regulators that are significant in scale and impact concerning breaches of customer privacy. 

Pillars of our data privacy and cybersecurity framework

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Notification and obtaining consent

When collecting personal data from our consumers and partners, we ensure that we obtain their consent and inform them about how their data will be used.

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Protection and safe custody of personal data

We put stringent security measures in place to safeguard any data we hold. This includes implementing physical, administrative and technical access controls to personal data.

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Retaining personal data for no longer than necessary

We don't keep personal data any longer than we have to. When we no longer have a legal or business need to retain the data, we dispose it through anonymisation and other suitable means.

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We aim to provide users with clear information on how we collect, use, process and disclose personal data. Our Privacy Notice is publicly available on our websites, and so is the contact information to reach out to our Privacy Office.

Discover the latest in ESG practices shaping a brighter future.
Dive into our comprehensive ESG Report and gain valuable insights into our commitment to sustainability and responsible business practices.
See 2023 ESG Report
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