Why is there a new $5.99/month plan?
The $5.99/month subscription plan was launched in response to feedback from Grab users for a more affordable plan. It is a new version of GrabUnlimited with adjusted benefits, and will soon replace the $7.99/month subscription plan. For more information on the plan benefits in the $5.99/month plan, you can visit https://www.grab.com/sg/grabunlimited/
How do I switch to the $5.99/month plan?
You will be automatically switched to the $5.99/month plan on your next billing cycle happening after 6th February. You will receive a reminder notification 7 days prior to entering your first $5.99/month billing cycle.
If you would like to make the switch as soon as possible, cancel your existing plan to prevent auto-renewal for another month. Do not tap on “Resubscribe”.
Once your canceled plan reaches its stated expiry, the new $5.99/month plan will be made available for purchase on your “Subscription” page. In the meantime, you will still be able to enjoy using the issued vouchers till the expiry.
Am I able to opt for the $7.99/month plan indefinitely?
Unfortunately, this will not be possible.
For new subscribers, the $7.99/month plan is no longer available for sale from 5 Jan 2023 onwards.
For existing $7.99/month plan subscribers, you will be automatically shifted to the $5.99/month plan from your subsequent billing cycle happening from 6 Feb 2023 onwards.
It is already 6 Feb 2023, why have I not automatically switched to the $5.99/month plan?
To check your plan renewal date, open the Grab app, go to Account and click on Subscriptions. You will find your next renewal date under the “My Subscriptions” tab, and you will be automatically switched to the new $5.99/month plan then.
Where can I find the preferred Merchant list for GrabMart delivery vouchers of the $5.99 GrabUnlimited Plan?
It can be found via:
1.Voucher T&C, upon clicking into the respective voucher, that can be accessed via the ‘My Rewards’ page on the Grab app.
What payment modes can I use to purchase GrabUnlimited?
2.T&Cs listed on the GrabUnlimited website: https://www.grab.com/sg/grabunlimited/.
You can use either GrabPay Wallet, or eligible credit / debit cards to purchase the GrabUnlimited subscription.
What payment modes are eligible for the usage of GrabUnlimited vouchers on my order?
GrabUnlimited vouchers are valid for usage with either GrabPay Wallet, or eligible credit/debit cards.
Can I change the payment mode used for my GrabUnlimited plan renewals?
All subsequent monthly renewals will follow the payment method used when you first purchased the GrabUnlimited plan, including the particular credit / debit card used. To change the payment mode and/or card used for renewal, you will have to cancel your current plan, wait for the current plan cycle to end before re-subscribing the GrabUnlimited plan with the preferred new card.
I purchased GrabUnlimited using my GrabPay wallet, why did I receive an email / notification that my credit / debit card was charged for renewal of GrabUnlimited?
Your credit / debit card was charged as a secondary payment method due to failure in charging your primary payment method (GrabPay wallet) at renewal date. This is an automatic arrangement as specified in T&C upon subscription.
To prevent your card from being charged in the future, do top up your GrabPay wallet and ensure sufficient credits at the date of renewal.
Can I pick and select my secondary payment method (for subscribers whose primary payment method is the GrabPay wallet), and will this method change over time?
No, you will not be able to specify the card used as the secondary payment method. The system will pre-select based on defined logic and you will be informed of the card selected via top-up reminder emails / push-notifications and successful renewal emails/push notifications.
To prevent your credit / debit card from being charged, please remove the card from your Grab account.