Thursday September 17th, 2026

Rent Terms of Use

These Rent Terms of Use are to be read together with the Terms of Service and Advance Booking Terms of Use. By using our Service, in particular, the Rent feature found on the Grab Platform, you are deemed to have read, agreed and understood the terms and conditions of our Terms of Service and Advance Booking Terms of Use, which are applicable to you. If you do not agree to the terms and conditions of our Terms of Service and Advance Booking Terms of Use, please do not use or continue using our Platform or Service.

All defined terms not defined in this Rent Terms of Use, carry the same meaning as defined in the Terms of Service and Advance Booking Terms of Use.

General

  1. Grab’s Rent service allows you to book a car with a driver for a specific duration. The driver will stay dedicated to you throughout your booking period and will make as many stopovers as needed within the specific duration.
  2. Rent does not support cross-border commutes. All commutes, including pick-ups and drop-offs, must be within Malaysia and service hours.
  3. You are responsible for ensuring that all details you entered in respect of the Rent are accurate and complete (including pick-up, duration and ride type). Grab shall not be liable for any delays or cancellations by reason of erroneous details or trip type entered by you on the Platform.
  4. Rent (including pick-up, duration, ride type, and payment method) cannot be amended once the passenger has booked the ride.
  5. Only cashless payment methods (i.e. credit/debit card, GrabPay Wallet) are accepted for Rent.
  6. There will be a pre-authorized charge on your default mode of payment (i.e. GrabPay, credit card, debit card). The funds will be on “hold”, and will only be deducted once your ride is completed. If your ride is canceled, you will be refunded, subject to applicable cancellation policies.
  7. The applicable fare of your scheduled ride will be shown when you select Rent Advance Booking depending on service type and duration.
  8. The displayed fare does not include surcharges (e.g., waiting time fee, tolls, additional stops/distance), applicable surcharges will be added at the end of your trip.
  9. The booking duration starts once the driver picks you up or scheduled time, up to 15 minutes grace, whichever is later.
  10. The driver may cancel your Rent booking after waiting longer than 15 minutes at the scheduled pick-up time and pick up location, and you are subjected to a no-show fee.
  11. In the event of late arrival by you, the lost time will not be compensated as extra time post the Rent duration. The Rent booking will end as originally scheduled.
  12. Overtime surcharge is calculated based on service booked prorated per minute, subject to drivers’ availability.
  13. The drop-off time and location (including airport dropoffs) are solely determined by you, and communicated verbally between you and the driver before the end of ride. The driver may provide you with a recommendation however, the final decision on the drop-off time and location lies with you, and the driver nor Grab is not responsible if you cannot arrive at the drop-off point on time.
  14. Grab shall not be liable for the loss of money or personal valuables during your trip. Please ensure that all items of value are kept with you for the duration of the hire and never left unattended in the vehicle.
  15. Passengers are not permitted to request drivers to perform the delivery of any items such as documents, parcels, goods, or furniture.
  16. The driver reserves the right to take the fastest or shortest route available as suggested by the GPS.
  17. Any passenger below the height of <1.36m> (adult or child) must be belted up with a weight and age-appropriate and approved child restraint system  (e.g., booster seats, car seats, etc.) when traveling in a private-hire vehicle.
  18. The parent/caregiver is accountable for ensuring that the child restraint system is correctly installed and that the child is safely secured.

Rent On Demand

  1. A cancellation fee will apply if you cancel after 5 minutes of getting a driver.
  2. A no-show fee will apply if you do not reach the pick-up point 15 minutes after the driver has arrived.

Rent Advance Booking

Rent Advance Booking is a feature on the Grab Platform which allows booking of transport rides from two (2) hours to ninety (90) days in advance for rides within Malaysia and within service operating hours.

  1. Cancellation terms no. 23-30 below supersedes cancellation terms no. 20-22 above.
  2. For Rent Advance Booking rides, you may cancel for free anytime before 1 hour of the scheduled time.
  3. A cancellation fee equivalent to 1 hour of the service duration booked will be charged if:
    • You cancel the Rent Advance Booking ride less than 60 minutes prior to the scheduled pick up time; or
    • Your Rent Advance Booking ride is confirmed and accepted by a driver, but you cancel the ride after the scheduled pick-up time; or
    • You book the incorrect ride service type (eg. Standard (4-Hours) – Within city instead of Premium | Exec (6 hours) – Within city) and fail to cancel at least 1 hour before the scheduled pick-up time; or
    • You do not show up within 15 minutes after the scheduled pick-up time.
  4. The driver may cancel your Rent Advance Booking ride after waiting longer than 15 minutes at the scheduled pick-up time and pick up location.
  5. At the scheduled pick-up time, if the driver who accepted your Rent Advance Booking does not arrive or arrives late, you may cancel after the scheduled pick-up time without incurring any charges.
  6. At the scheduled pick-up time, if the driver who accepted your Rent Advance Booking does not arrive or arrives late, you may cancel after the scheduled pick-up time without incurring any charges.
  7. The Cancellation Policy and quantum of the compensation voucher for Advance Booking shall be communicated by Grab from time to time under the applicable means of communication at Grab’s sole discretion through, including but not limited to, emails, in-app notification, and/or at the service information card shown at the booking screen.
  8. Compensation vouchers shall be used for redemption of Grab’s services under applicable terms and conditions, and shall be subject to Grab’s policies as applicable at Grab’s sole discretion.
  9. You shall also be subject to other applicable fees pursuant to the prevailing Cancellation policy as published in Grab’s website and notified to you from time to time.
  10. “Never Miss a Flight Guarantee programme” under Advance Booking Terms of Use does not apply for Rent Advance Booking rides.

We reserve the right to add, amend or remove these Terms of Service at any time, without the need for prior notice. If you do not agree to any of the changes, you must stop using our Platform and Services. Please note that your continued use of our Platform and Services will mean that you have agreed and consented to any changes to this Terms of Service.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.