Thursday June 25th, 2026

Copy of GrabPay Wallet Product Disclosure Sheet / Risalah Pembedahan Produk Dompet GrabPay

1. What is GrabPay

The GrabPay Wallet is a mobile wallet within the Grab App that allows you to store prepaid electronic money (your ‘balance’) for seamless cashless payments. You can top up your balance using various methods to pay for goods and services effortlessly. This service is offered by GPay Network (M) Sdn. Bhd. (“GPNM”).

Key Features

  • Transfer money to other GrabPay Wallet users (Premium Wallet Only)
  • Pay for services within Grab ecosystems
  • Make in-store and online purchases at participating GrabPay and DuitNow QR merchants.
  • Mobile prepaid and bill payments


2. Know your Obligations

Secure Your PIN: 

  • You must take all reasonable precautions to safeguard your 6 digit PIN  and prevent unauthorized access to your mobile phone. 

Personal Use Only: 

  • You may not permit third parties to use your account or transfer ownership.

Wallet Limit:

  • You cannot top up funds beyond the set Wallet limit.

Lawful Usage: 

  • The account  must not be used for illegal goods,  services, or fraudulent activities.


3. Fees and Charges

  • The balance in your e-money account will not earn any interest or profit. 
  • Please refer to the below breakdown of the fees and charges:

                  


4. Know Your Risks

This section outlines the primary risks associated with using the GrabPay Wallet:

  • Liability for Losses: You will be liable for losses due to your failure to safeguard your e-money and your PIN.

  • Customer Negligence: GPNM is not liable for losses arising from your error, such as 

    • Inputting incorrect top-up amounts or recipient numbers

    • Keying in an incorrect recipient mobile number or transaction amount during a Person-to-Person (P2P) transfer.

  • Account Takeover:  If your mobile phone is lost or stolen, there is a risk of unauthorized transactions. Call us immediately if you lose your e-money, and to activate the emergency switch without delay to prevent or limit further losses.


5. Other Key Terms

  1. Refunds: If a refund causes your balance to exceed BNM limits, the excess is  reversed to your original top-up source within approximately 3 days.

  2. Account Closure: Liability for refunds is limited to account closure, wrongly charged amounts, or valid disputed transactions.

  3. Overseas Usage: Payments are generally restricted to the country of registration.


6. Questions or Assistance?

If you have any questions or require assistance, you can:

Visit our Help Centre: https://help.grab.com/passenger/en-my/10000011-Finance

Public Enquiries: https://bnm.gov.my/contact-us/BNMLINK


Customer's Acknowledgement

By reading this PDS, I acknowledge that GPay Network (M) Sdn. Bhd. has made this PDS available to me via its website and/or Application, and I confirm that I have read and understood the key information contained herein.

Enjoy 9% (RM8) Rebate at
AEON

  • Valid from 15 Jan 2022 – 28 Feb 2022
  • Minimum spend: RM88
  • Limited to 62,500 redemptions 
  • TWO(2) redemptions per user throughout the campaign

1. Campaign period is from 15 January 2022 (12:00am) – 28 February 2022 (11.59pm).
2. GrabPay users are eligible for a “RM8 rebate” in your “My Rewards” when you spend a minimum of RM88 on a single receipt via GrabPay Wallet.
3. The offer of “RM8 rebate” is limited to a total of 62,500 redemptions throughout the campaign period.
4. Offer is valid for TWO (2) in-store redemptions with a cap of ONE(1) redemption per user per day throughout the campaign. Shared across AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness throughout the campaign period. 
5. The “RM8 rebate” will be awarded instantly with a minimum transaction of RM88 with GrabPay at all outlets of AEON Co, AEON BiG, AEON MaxValu Prime, AEON Wellness; The rebate can be found under “My Rewards”. Rebate must be redeemed by clicking “use now” under “My Rewards” 30 days from the date of issuance.
6. The campaign will cease once all redemptions have been fully awarded or at the expiration of the campaign period, whichever is earlier.
7. Offer is based on a first come first served and while stocks last basis only.
8. Grab and AEON Group shall not be under any obligation to inform users, on any communication channels once the offer has been fully redeemed.
9. Offer is only available for AEON Co, AEON BiG, AEON MaxValu Prime, and AEON Wellness physical stores purchases at cashier counter only via GrabPay Wallet; offer is not applicable for online or GrabMart purchases.
10. Offer is not exchangeable for cash or replacements.
11. Offer is not valid with any other voucher, discount or promotion.
12. Grab and AEON Group reserve the right to alter, extend or terminate the promotion, or amend the terms and conditions at its sole discretion at any time without prior notice. In case of any disputes directly or indirectly arising from the promotion, the decision of Grab and AEON Group shall be final.
13. These terms and conditions shall be governed by the laws of Malaysia and any dispute arising out of or in connection with promotion shall be referred to the exclusive jurisdiction of courts of Malaysia.
14. This rebate is non-transferable to any party.