Maybank Grab Mastercard Platinum Credit Card

Get the first Grab credit card in Malaysia! Sign up for Maybank Grab Mastercard Platinum Credit Card and enjoy 5x more rewards. Earn GrabRewards Points when you spend anytime, anywhere!

Earn up to 5x GrabRewards Points!

5x GrabRewards Points for every RM1 spend on Grab

2x GrabRewards Points for every RM1 spend overseas, cross border & e-commerce

 1x GrabRewards Point for every RM3 spend in Malaysia (excluding Grab, overseas & e-commerce transactions)

Sign up and claim your rewards!

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NEW! Limited time offer from 18 Jan – 26 Feb for every 8th approved applicant.

  • 38,888 GrabRewards Points (min. spend of RM300 within 45 days of approval date)
  • Limit to 28 winners/week, refer Frequently Asked Questions (FAQs) below for more info

Existing sign-up bonuses applicable to everyone include: 

  • 1,000 welcome GrabRewards Points
  • Platinum tier on GrabRewards (valid for first 6 months)
  • Lifetime annual fee waiver
  • RM50 worth of GrabFood and GrabCar vouchers (with a min. spend of RM300 within 45 days of card approval)
  • Exclusive offers with these merchant partners below when you use this credit card
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How to Sign Up:

Frequently Asked Questions (FAQs)

Q1: When will the new Maybank GRAB Mastercard Platinum Credit Card be launched?

The new Maybank GRAB Mastercard Platinum Credit Card will be launched on the 18 August 2020 (12pm).

Q2: Is this Maybank GRAB Mastercard Platinum Credit Card a conventional / Syariah-compliant Islamic credit card?

This is a conventional banking credit card, there is no Syariah-compliant Islamic version of the Maybank GRAB Mastercard Platinum Credit Card

Q3: What’s the eligibility to apply for this Maybank GRAB Mastercard Platinum Credit Card?

  • Malaysian with valid NRIC (not applicable for permanent residency & foreigners)
  • Aged 21 – 65 (for supplementary card, aged 18 – 65)
  • Minimum income of RM36,000 per annum (proof of income required)
  • Must be a Grab user

Q4: What is the Annual Fee for the card (including supplementary cards)?

NO annual fee for this card, lifetime annual fee waiver.

Q5: How do I apply for the Maybank GRAB Mastercard Platinum Credit Card?

There are various ways for customers to apply for the new Maybank GRAB Platinum Mastercard Credit Card.
– Please refer to our website here for more details
– Apply for the card online through Maybank website at www.maybank2u.com.my/grab

Q6: My Maybank GRAB Mastercard Platinum Credit Card application is rejected, what should I do?

Due to privacy & confidentiality reasons, we are unable to identify the credit card application rejection reason, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q7: If I have an existing Grab account, will I be able to link it with the Maybank GRAB Mastercard Platinum Credit Card?

Yes, the newly applied Maybank GRAB Platinum Mastercard Credit Card can be added into the existing Grab account in Grab’s app. Kindly note that the existing Grab account has to share the same mobile number that was used to apply for the Maybank GRAB Platinum Mastercard Credit Card.
The steps to add credit card in Grab’s app is available here

Q8: Are there any extra features for Maybank GRAB Mastercard Platinum Credit Card?

Yes, customers will enjoy:
– Accelerated Platinum GrabRewards Membership Upgrade for 6-months
– More exclusive privileges with Mastercard Priceless™ Specials here

Q9:  What will happen to my Grab account if my physical Maybank GRAB Mastercard Platinum Credit Card is lost or it is cancelled due to fraud and is replaced with a new card?

Your Grab account will remain. Once your card has been replaced, please add the replaced card details into the Grab app.

Q10: How do I know if my application has been approved?

You will receive either SMS, email or push notification from Maybank to inform you on the status of your application. Alternatively, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q11: What is a digital Maybank GRAB Mastercard Platinum Credit Card and physical Maybank GRAB Mastercard Platinum Credit Card?

A digital Maybank GRAB Mastercard Platinum Credit Card is a virtual copy of the Maybank GRAB Mastercard Platinum Credit Card which consists of all necessary details for usage like CVV, expiry date, 16 digit code & etc.
Only Existing Maybank customer will receive a digital Maybank GRAB Mastercard Platinum Credit Card which can be viewed in Maybank2u website (not viewable via M2U app) within the same day after the application is approved. A physical Maybank Grab Mastercard Platinum will be issued as well.

Note: The digital Maybank GRAB Mastercard Platinum Credit Card details can be viewed on Maybank2U website. A digital Maybank GRAB Mastercard Platinum Credit Card will only be issued to existing Maybank2u customers. New-to-bank or existing customers with no Maybank2U access will not receive a digital Maybank GRAB Mastercard Platinum Credit Card.

Q12: What is the validity of the digital Maybank GRAB Mastercard Platinum Credit Card?

The digital card will be deactivated 10 calendar days after approval.

Q13: Can I use the digital Maybank GRAB Mastercard Platinum Credit Card prior to receiving the physical card? 

Yes, the digital Grab card has a card limit of RM300 that can be used for transactions within the Grab app only until the physical card arrives.
Once you have activated the physical card, the digital card will be automatically deactivated.

Note: If customer did not activate the physical card, the deactivation of the digital card happens after the 10 days grace period.

Q14: Where can I view my digital Maybank GRAB Mastercard Platinum Credit Card?

You can view the digital card details (card number and CVV) from Maybank2U website only. TAC is required to view the card number or CVV.

Q15: Will my digital Maybank GRAB Mastercard Platinum Credit Card be automatically cancelled upon cancellation of my physical Maybank GRAB Mastercard Platinum Credit Card?

If you choose to cancel your physical card, your digital Grab card will also be deactivated.

Q16: I have yet to receive my physical Maybank GRAB Mastercard Platinum Credit Card, what should I do?

You may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q17: When will the Service Tax be charged to my new Maybank GRAB Mastercard Platinum Credit Card? Is it upon the first spend on the digital Maybank GRAB Mastercard Platinum Credit Card or the activation of the physical Maybank GRAB Mastercard Platinum Credit Card?

For new cards, Service Tax will be imposed upon activation of the card. If the card is not activated within 3 months, the Service Tax will be imposed on the 3rd month.

Q18: My Maybank GRAB Mastercard Platinum Credit Card application was rejected, what should I do?

As the rejection reason for each customer is unique & confidential, please contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q19: What is the campaign period?

Campaign is valid from 22 Oct 2020 – 21 Dec 2020 only.

Q20: How do I get this RM200 additional cashback?

This promo is applicable for NEW To Maybank Principal Credit Card individuals whom their application is approved within the Campaign Period.
Eligible individuals will be entitled to the RM200 additional cashback in this manner:
– RM50 GrabPay Wallet credits to your Grab account (subjected to eligible spend of a minimum RM300 within the first 45 days from the Maybank Grab Mastercard Platinum Credit Card approval date)
– RM150 cashback onto your credit card statement (subjected to eligible spend of a minimum RM500 within the first 45 days from the Maybank Grab Mastercard Platinum Credit Card approval date)

Q21: How do I know if I’m a NEW To Maybank Principal Credit Card individual?

Please refer complete Terms & Conditions on Maybank website here.

Q22: I have not received either the RM50 GrabPay Wallet credits or RM150 cashback, who do I need to contact for inquiry?

The RM50 GrabPay Wallet credits & RM150 cashback onto your credit card statement is subjected to eligible spend of a minimum RM300 & RM500 respectively within the first 45 days from the Maybank Grab Mastercard Platinum Credit Card approval date.

You should receive the RM50 GrabPay Wallet credits & RM150 cashback onto your credit card statement within 12 weeks separately upon completing the above. Otherwise, kindly contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q23: Is there a limit to the up to RM200 additional cashback campaign?

The offer “RM50 GrabPay Wallet credits” is limited to the first 1,000 Eligible Customers only. The campaign will cease once all prizes have been fully awarded or at the expiration of the offer period, whichever is earlier.

There is however no limit for the offer “RM150 cashback”.

Q24: What are the terms & conditions for this up to RM200 additional cashback campaign?

This Campaign promotion is also subject to the terms and conditions imposed by Maybank, please refer complete Terms & Conditions on Maybank website here.

Q25: What is the campaign period?

Campaign is valid from 18 Jan 2021 – 26 Feb 2021 only.

Q26: How do I get the 38,888 GrabRewards Points?

This promo is applicable for every 8th approved applicant of the Maybank Grab Mastercard Platinum Credit Card (Principal card only) individuals whom their application is approved within the Campaign Period.

Eligible individuals will be entitled to 38,888 GrabRewards Points to your Grab account (subjected to eligible spend of a minimum RM300 within the first 45 days from the Maybank Grab Mastercard Platinum Credit Card approval date)

Q27: What are the eligibility criteria to take part in this campaign?

This campaign is open to all individuals who applies for the Maybank Grab Mastercard Platinum Credit Card (Principal card only) within the campaign period. 

Q28: How will I know if I’m the 8th approved applicants of the Maybank Grab Mastercard Platinum Credit Card?

Prizes fulfilment (38,888 GrabRewards Points) will be carried out within twelve (12) weeks from the Campaign’s end date. Winners will be notified either in writing or social media or any other method of communications which Grab & Maybank deems appropriate.

Example: The Campaign ends on 26 February 2021, winners is required to expect the fulfilment to be done 12 weeks from 26 February 2021. The fulfilment is expected to be completed latest by 20 May 2021.

Q29: I have not received my 38,888 GrabRewards Points, who do I need to contact for inquiry?

Few possible reasons:

a) The Grab account has to be registered with the same mobile number that was used to apply for the Maybank Grab Mastercard Platinum Credit Card. 

b) Prizes fulfilment (38,888 GrabRewards Points) will be carried out within twelve (12) weeks from the Campaign’s end date. The fulfilment is expected to be completed latest by 20 May 2021.

c) Otherwise, kindly contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q30: Is there a limit to the amount of winners to the 38,888 GrabRewards Points?

There will be a limit of 28 winners every week from 18 Jan 2021 – 26 Feb 2021 as below.

  • Week 1 (18 Jan – 24 Jan): 28 winners will be selected
  • Week 2 (25 Jan – 31 Jan): 28 winners will be selected
  • Week 3 (1 Feb – 7 Feb): 28 winners will be selected
  • Week 4 (8 Feb – 14 Feb): 28 winners will be selected
  • Week 5 (15 Feb – 21 Feb): 28 winners will be selected
  • Week 6 (22 Feb – 26 Feb): 28 winners will be selected

Q31: What are the terms & conditions for this 38,888 GrabRewards Points campaign?

This Campaign promotion is also subject to the terms and conditions imposed by Maybank, please refer complete Terms & Conditions on Maybank website here.

Q32: As an existing Grab account user, will I be eligible for the 1,000 Welcome GrabRewards Points?

Yes, the 1,000 Welcome GrabRewards Points will be credited into your existing Grab account as long as your mobile number in the Grab account is the same as the mobile number of your Maybank GRAB Platinum Mastercard Credit Card.

Note: 1,000 Welcome GrabRewards Points will only be rewarded to the principal card member.

Q33: I have not received 1,000 welcome GrabRewards Points gift after activating my Maybank GRAB Mastercard Platinum Credit Card, who do I need to contact for inquiry?

You should receive the 1,000 Welcome GrabRewards Points within T+ (3 to 5 days) after the card has been activated (1st successful transaction with the card). Otherwise, kindly contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q34: I have not received RM50 worth of GrabFood & GrabCar vouchers gift, who do I need to contact for inquiry?

The RM50 worth of GrabFood & GrabCar vouchers gift is subjected to minimum spend of RM300 on Grab ecosystem with the Maybank GRAB Mastercard Platinum Credit Card within 45 days from card activation.

You should receive the RM50 worth of GrabFood & GrabCar vouchers (5x RM5 GrabCar & 5x RM5 GrabFood vouchers) within 12 weeks upon completing the above. Otherwise, kindly contact Grab customer service 24/7 at hotline 03-27881300 or from the “Call Us” button via the Grab app Help Centre.

Q35: Are there any transactions that DO NOT qualify for GrabRewards points with this Maybank GRAB Mastercard Platinum Credit Card?

The following transactions are not taken into account in the accumulation of GrabRewards Points:
– Maybank EzyCash, Maybank EzyPay Instalment, Maybank EzyPay Plus, Cash Treats, Cash Advance, Balance Transfer;
– Transaction at Government Bodies and any reloads on e-wallets (except Grab e-wallet);
– Payment via JomPAY and FPX;
– Refunded, disputed, unauthorized or fraudulent retail transactions;
– Payment of card annual membership fees, interest charges, late payment charge, cash advance fee;
– Any other form of service or miscellaneous fees.

Q36: Where can I track my collected Maybank GrabRewards Points?

You can track the points in your Maybank GRAB Mastercard Platinum Credit Card monthly statement and also in the Grab application. The steps to check GrabRewards Points are available here

Q37: When will I receive my Maybank GrabRewards Points after using the Maybank GRAB Mastercard Platinum Credit Card?

The Maybank GrabRewards Points will be updated in the Grab application on within 3 to 5 working days basis, once the transaction is posted into the Maybank GRAB Mastercard Platinum Credit Card. For any missing GrabRewards Points related to Maybank GRAB Mastercard Platinum Credit Card, you may contact Maybank Group Customer Care at 1-800-88-1801 or mbbcardservices@maybank.com.my for assistance.

Q38: What will happen to Card member’s existing Maybank GrabRewards Points once the Maybank GRAB Mastercard Platinum Credit Card is lost or fraud or transfer under miscellaneous?

The points will remain in your Grab Account. If there is any issue with GrabRewards Points, you may contact Grab customer service 24/7 at hotline 03-27881300 or from the “Call Us” button via the Grab app Help Centre.

Q39: If my Maybank GRAB Mastercard Platinum Credit Card was used in a fraudulent transaction or lost, what will happen to the GrabRewards Points?

Once the fraudulent transaction is cancelled, the allocated GrabRewards Points will be deducted accordingly.

Q40: Can I use my GrabRewards Points to off-set Service Tax or redemption of vouchers/items/Air miles?

NO.

Q41: If a VAT refund is transferred into Maybank GRAB Mastercard Platinum Credit Card, what will happen to the points?

In this case, the transfer will cause a GrabRewards Points deduction. It is advisable to refund the tax back to its original credit card to avoid such issue.

Q42: If my transaction is cancelled/ reversed/ refunded, what will happen to my GrabRewards Points?

The awarded GrabRewards Points will be reversed accordingly.

Q43: Is there any expiry for GrabRewards Points?

For GrabRewards Points utilization and expiration, customers should refer to GrabRewards’ T&C here

Q44: Will the GrabRewards Points awarded from Maybank GRAB Mastercard Platinum Credit Card contribute to GrabRewards tier upgrade & points expiry extension?

NO, the GrabRewards Points awarded does not contribute to GrabRewards tier upgrade; YES, the GrabRewards Points awarded contributes to points expiry extension

Q45: Will there be Maybank TreatsPoints awarded for this Maybank GRAB Mastercard Platinum Credit Card?

NO.

Q46: If I cancel my existing Maybank card upon approval of Maybank GRAB Mastercard Platinum Credit Card, can I request to transfer the TreatsPoints from the cancelled card to Maybank GRAB Mastercard Platinum Credit Card?

NO. You are not allowed to transfer the TreatsPoints from any of the cancelled card to Maybank GRAB Mastercard Platinum Credit Card

Q47: When will I be upgraded to Platinum tier on GrabRewards?

You will be upgraded based on the the “1,000 Grab X Maybank Welcome Points” receive date. The Platinum tier upgrade will be done twice a month (every 1st & 16th).
Example 1: 1,000 Grab X Maybank Welcome Points receive date is 1st to 15th of the month, user will be upgraded to Platinum tier on 16th of the month
Example 2: 1,000 Grab X Maybank Welcome Points receive date is 16th to end of the month, user will be upgraded to Platinum tier on 1st of the month

Q48: How do I check my GrabRewards tier status?

Your GrabRewards tier status can be found under your account. From the Grab app Home Page → Account → tier is stated in the 1st row below your Profile name

Q49: Are the welcome or any promotional rewards extended to Maybank GRAB Mastercard Platinum Credit Card supplementary card members?

NO, supplementary card members will not receive neither the 1,000 Maybank GrabRewards Points nor the 5x RM5 GrabCar & 5x RM5 GrabFood vouchers nor any rewards from promotional offers. 

Q50: Are supplementary card members entitled to Maybank GrabRewards Points?

NO, the GrabRewards Points will be given to Principal card member only, based on the combination of both Principal and Supplementary cardmember’s spending.

Klook

1) Offer is valid for bookings on www.klook.com or Klook mobile app
2) To enjoy the offer, promo code must beapplied upon check-out
3) Promo code GRABMASTERCARD7 entitles users to additional 7% discount on all Malaysia activities with a minimum spend of RM150. Maximum discount is capped at RM20 per booking and is valid for one-time use only
4) Promo codes are valid for Malaysian users only.
5) Payment must be made with Maybank Grab Mastercard Platinum Credit Card.
6) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
7) Offer is valid from 01/08/2020 to 31/07/2021.
8) Other general terms and conditions apply.

Alpro Pharmacy

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 01/08/2020 to 31/07/2021.

Harvey Norman

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 18/08/2020 to 31/08/2021.
4) Promotions are limited and subject to stock availability. For instance, if an order is placed but the item is out of stock, Harvey Norman has the right to cancel the order and refund your purchase within 14 working days from the date of purchase.
5) Picture used may not be an exact representation of the product.
6) We reserve the right to revise these Sales Terms from time to time at our discretion. Such revisions will be effective immediately upon publication on this website. We recommend you review the terms for amendments each time you use the website and before placing any Order.
7) Each promo item is limited to 1 purchase per customer.
8) By placing an order, you are subject to Harvey Norman’s Online Sale Terms. Refer here for more information.
9) Any changes to these Sales Terms will apply to any Order you place from the effective date of change.

ZALORA

1) Payment must be made with the Maybank Grab Mastercard Platinum Credit Card.
2) Offer cannot be exchanged for cash or used in conjunction with other promotions/offers, coupons/vouchers and loyalty/privilege cards.
3) Offer is valid from 18/08/2020 to 18/08/2021.
4) Valid for items sold by Zalora and sellers with brand exclusions applied.

Starbucks

1) Promo is valid until 3o/11/2021.
2) 20% OFF is strictly for Food & Beverage (a la Carte) menu only with minimum spend of RM20 per transaction per receipt.
3) Limited redemptions available, please refer here for more info.
4) Not valid with any other promotions, discounts or set meals.
5) Discount not applicable for Starbucks merchandise, packaged food, bottled drinks and whole beans.
6) Offer is valid at Starbucks Nationwide EXCEPT Starbucks Reserve Bar. (Malaysia only)
7) Pay with Maybank Grab Mastercard platinum credit card to enjoy the discount.

SOCAR

1) Maybank Grab card has to be saved as a payment method on the SOCAR app
2) ‘PROMO’ will be automatically added into ‘Coupon Book’ once the respective Maybank Grab card has been approved as a payment method in the SOCAR App.
3) Payment must be made using a  Maybank Grab Card issued in Malaysia.
4) Promotion period is from 18/08/2020 to 31/08/2021.
5) RM10 OFF with min 3 hours booking x 3 coupons.
6) This promo applies to all cars model except Mini and BMW.

Hermo

New Hermo user

1) To redeem promo code, please ensure you are logged into your Hermo account.
2) New users are required to create an account at www.hermo.my
3) Promo code is valid from 07/07/2020 to 30/06/2021
4) Promo code value is 10% off sitewide with no minimum spend. Discount capped at RM15.
5) Promo code is redeemable on all platforms (Desktop, Mobile App).
6) Promo code is only usable once per user.
7) Only one (1) promo code is allowed to be applied in a single order.
8) Promo code is not refundable and/or exchangeable for cash and credits.
9) Discount is not applicable for OMO/XOMO deals and/or in conjunction with other promotions where voucher exclusions apply.
10) Payment must be made with a Grab x Maybank Credit Card.
11) Hermo.my reserves the right to amend these Terms and Conditions without giving prior notice.

Hermo existing user

1) To redeem promo code, please ensure you are logged into your Hermo account.
2) New users are required to create an account at www.hermo.my
3) Promo code is valid from 07/07/2020 to 30/06/2021
4) Promo code value is RM10 off sitewide with RM120 minimum spend.
5) Promo code is redeemable on all platforms (Desktop, Mobile App).
6) Only one (1) promo code is allowed to be applied in a single order.
7) Promo code is not refundable and/or exchangeable for cash and credits.
8) Discount is not applicable for OMO/XOMO deals and/or in conjunction with other promotions where voucher exclusions apply.
9) Payment must be made with a Grab x Maybank Credit Card.
10) Hermo.my reserves the right to amend these Terms and Conditions without giving prior notice