Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.
Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.
Set the right level of access in the app for different employees. Learn how this protects sensitive information and keeps everyone productive.
Learn about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.
Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.
What happens when a customer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.
Stay efficient even when things get busy. Learn how to change your store status to have more time to prepare food and manage expectations for both delivery-partners and customers.
If an item runs out at the last minute, act fast and update it on your menu so customers won’t be able to order it. Learn how in this video.
Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.
Learn from the best practices on how to prepare, cook and reheat food safely.
Learn how to maintain personal hygiene in the kitchen to prevent food safety incidents.
Understand how food contamination happens and what you can do to prevent it.
Learn from best practices on how to prevent food spillage when orders are delivered.