Your one-stop learning centre.

Welcome to GrabAcademy for Merchants. Here, you’ll find online resources to help you master and get the most out of GrabMerchant tools, and learn best practices on how to run and grow your business. Access our step-by-step video tutorials, quick guides, and more below.

Ready

Learn the basics to get your store up and running.

Sell

Master the best practices of selling online and operating efficiently.

Grow

Find opportunities to increase sales.

Get Ready

  • Changing your store hours

Always make sure your store hours are up-to-date in the app. Learn how to change your regular opening hours, or schedule special hours for one-off events like public holidays.

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  • Manage employees with user roles

Set the right level of access in the app for different employees. Learn how this protects sensitive information and keeps everyone productive.

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  • Understand the merchant code of conduct

Learn about our community guidelines and how you can play your role as our merchant-partner to uphold our community standards.

Learn More (English) | Learn More (Bahasa Melayu)

Start Selling

  • How to manage orders efficiently

Master the steps to smooth operations. Learn how to manage orders from start to finish, and keep operations running efficiently.

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  • How to change an order

What happens when a customer orders something that’s out-of-stock? Learn how to handle the situation professionally and edit the order in the app.

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  • Handling busy periods

Stay efficient even when things get busy. Learn how to change your store status to have more time to prepare food and manage expectations for both delivery-partners and customers.

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  • How to change an item’s availability

If an item runs out at the last minute, act fast and update it on your menu so customers won’t be able to order it. Learn how in this video.

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  • Resolve common order issues

Understand common issues faced by merchant-partners when managing online orders and what are steps you can take to avoid and resolve them.

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  • Prepare and cook food safely 

Learn from the best practices on how to prepare, cook and reheat food safely.

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  • Practise personal hygiene in the kitchen 

Learn how to maintain personal hygiene in the kitchen to prevent food safety incidents.

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  • Prevent food contamination

Understand how food contamination happens and what you can do to prevent it.

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  • Improve food packaging

Learn from best practices on how to prevent food spillage when orders are delivered.

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Grow Your Business

  • Use social media to increase brand awareness 

Get easy tips on how to connect with customers on social media, make your restaurant seen, and turn your fanbase into sales.

[View Guide]

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